Amitha Kodamati
Business Development Manager
Visakhapatnam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Realtor
Own Business
Visakhapatnam
03.2019 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Customer Service Associate
HSBC Electronic Data Processing India Pvt Ltd
08.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Franchise Manager
Academy Of Robotics
Visakhapatnam
04.2016 - 02.2017
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weaknesses
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Key Account Manager
Project Sales Corporation (PSC)
Visakhapatnam
04.2014 - 02.2016
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
Education
MBA - HR & Mrktg
PYDAH COLLEGE OF ENGG & TECH,ANDHRA UNIVERSITY
01.2012 - 04.2014
B.com(comp) - Commerce
Pydah College, Andhra University
01.2009 - 04.2012
Skills
Good communication skillsPositive attitudeFlexibilityCustomer Relationship ManagementDecision Making Skills
Database Management
Negotiation
Marketing and advertising
Staff Management
Business Development
Excellent teamwork
Sales closing
Key decision making
Revenue Generation
Cold Calling
Product and service sales
Account management
Client account management
Inventory management
Recruitment
Staff training/development
Creative problem solving
CRM
Technical Support
Shipping procedures understanding
Customer engagement and assistance
Property tours and inspections
Timeline
Realtor
Own Business
03.2019 - Current
Customer Service Associate
HSBC Electronic Data Processing India Pvt Ltd
08.2017 - 11.2018
Franchise Manager
Academy Of Robotics
04.2016 - 02.2017
Key Account Manager
Project Sales Corporation (PSC)
04.2014 - 02.2016
MBA - HR & Mrktg
PYDAH COLLEGE OF ENGG & TECH,ANDHRA UNIVERSITY
01.2012 - 04.2014
B.com(comp) - Commerce
Pydah College, Andhra University
01.2009 - 04.2012