Amitha Kodamati
Business Development Manager
Visakhapatnam
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work History
Realtor
Own Business
Visakhapatnam
03.2019 - Current
- Resolved client concerns related to home purchases to maintain high satisfaction ratings.
- Assisted buyers with finding ideal homes by assessing needs, requirements, and budgets.
- Compared recently sold area properties to determine competitive market prices.
- Educated clients on changing or updating properties, buying, and selling techniques and processes to maintain curb appeal.
Customer Service Associate
HSBC Electronic Data Processing India Pvt Ltd
08.2017 - 11.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Increased revenue by cross-selling and upselling products and services.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Educated customers about billing, payment processing and support policies and procedures.
Franchise Manager
Academy Of Robotics
Visakhapatnam
04.2016 - 02.2017
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weaknesses
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Trained new employees on proper protocols and customer service standards.
- Trained and guided team members to maintain high productivity and performance metrics.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Key Account Manager
Project Sales Corporation (PSC)
Visakhapatnam
04.2014 - 02.2016
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Developed and delivered presentations to key customers to position products and services.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Built and maintained strong client relationships to drive business growth.
- Analyzed sales and customer data to identify trends and opportunities for increased profitability.
- Negotiated and maintained cost-effective contract pricing structures with vendors to produce positive return on investment.
- Supported sales and reporting for large and medium-sized accounts.
Education
MBA - HR & Mrktg
PYDAH COLLEGE OF ENGG & TECH,ANDHRA UNIVERSITY
01.2012 - 04.2014
B.com(comp) - Commerce
Pydah College, Andhra University
01.2009 - 04.2012
Skills
Good communication skillsundefined
Timeline
Realtor
Own Business
03.2019 - Current
Customer Service Associate
HSBC Electronic Data Processing India Pvt Ltd
08.2017 - 11.2018
Franchise Manager
Academy Of Robotics
04.2016 - 02.2017
Key Account Manager
Project Sales Corporation (PSC)
04.2014 - 02.2016
MBA - HR & Mrktg
PYDAH COLLEGE OF ENGG & TECH,ANDHRA UNIVERSITY
01.2012 - 04.2014
B.com(comp) - Commerce
Pydah College, Andhra University
01.2009 - 04.2012
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