Summary
Overview
Work History
Education
Skills
Interests
modeling
Timeline
Generic
Amitha Sabu

Amitha Sabu

Aviation And Hospitality
Kottayam

Summary

Front Office Executive / Receptionist managing 50+ guest transactions per shift, including guest check-ins, reservations, billing, and PMS updates in a high-occupancy hotel setting. Coordinates POS reconciliation, cash reports, and shift sheets while keeping front desk records accurate and confidential. Resolves guest complaints and routes requests quickly to housekeeping and management to keep service smooth.

Overview

1
1
Language
6
6
years of professional experience

Work History

FRONT OFFICE EXECUTIVE / RECEPTIONIST

RAINTREE ROLLA HOTEL SUITES
01.2024 - Current
  • Handle 30-40 guest check-ins per shift while verifying documents and updating the PMS.
  • Manage guest check-out procedures, process payments, and update the Property Management System promptly.
  • Coordinate room reservations and fitness center membership registrations with confidentiality and accuracy.
  • Respond to telephone calls and emails promptly, routing inquiries to the right departments.
  • Reconcile daily cash reports, shift sheets, and POS transactions at the end of each shift.
  • Resolve guest complaints with housekeeping and management while maintaining guest databases, correspondence, and lobby presentation.

Airport Customer Service Agent

Aviation and hospitality
10.2022 - 09.2026
  • Managed passenger check-in procedures, verified travel documents, and issued boarding materials with accuracy.
  • Supported boarding operations by coordinating announcements, directing travelers, and responding to last-minute gate changes.
  • Handled guest inquiries at the front desk with clear communication and a calm, service-focused approach.
  • Maintained accurate reservation records and updated passenger details to support smooth travel processing.

GUEST SERVICES SPECIALIST

TRIVANDRUM DOMESTIC AIRPORT
04.2021 - 12.2022
  • Welcomed domestic travelers and managed queue flow to create a smoother terminal experience.
  • Answered passenger questions on flight schedules, airport amenities, and transit policies with accurate guidance.
  • Coordinated check-in/check-out procedures and reservation management with airline teams when needed.
  • Supported irregular operations, flight delays, and special assistance requests by aligning airport, airline, and ground handling coordination.
  • Maintained billing and cash handling accuracy, POS records, and front desk documentation for reliable shift handoffs.

GUEST RELATIONS EXECUTIVE (GRE)

LOTUS8 COCHIN AIRPORT HOTEL
04.2020 - 03.2021
  • Managed executive lounge operations and delivered tailored hospitality services to corporate and transit guests.
  • Coordinated front-desk arrivals and departures around flight timings, keeping guest movement smooth and organized.
  • Maintained guest feedback logs and turned recurring comments into practical service improvements.

Education

BBA - Aviation Management cabin crew

Emirates kites Aviation academy
Trivandrum
03.2020

Skills

Guest reception

Check-in/Check-out procedures

Reservation management

Billing & cash handling

POS systems

Complaint resolution

Record maintenance

Shift coordination

Front office supervision

Guest service coordination

Membership registration

Daily cash reconciliation

Service recovery

Guest feedback logging

Airport transit assistance

VIP guest handling

Lobby operations

Housekeeping coordination

Shift handover procedures

Email correspondence

Telephone etiquette

PMS operation

Interests

Digital Creator

Social Media Creator

Content Creator

Digital Influencer

Social Media Personality

Brand Ambassador

Lifestyle Creator

Fashion & Lifestyle Creator

Digital Brand Creator

Social Media Entrepreneur

Public Figure

Online Personality

For a professional modeling/pageant profile, I’d recommend: “Fashion & Digital Creator” or “Model Digital Creator Brand Ambassador”

modeling

• Winner - Miss Forever Universe of Kerala (2025)

• Winner - Miss Glam South India (2023)

• International Model Portfolio - Extensive experience in public speaking, professional grooming, and brand - representation, enhancing interpersonal capabilities in luxury corporate spaces.

Timeline

FRONT OFFICE EXECUTIVE / RECEPTIONIST

RAINTREE ROLLA HOTEL SUITES
01.2024 - Current

Airport Customer Service Agent

Aviation and hospitality
10.2022 - 09.2026

GUEST SERVICES SPECIALIST

TRIVANDRUM DOMESTIC AIRPORT
04.2021 - 12.2022

GUEST RELATIONS EXECUTIVE (GRE)

LOTUS8 COCHIN AIRPORT HOTEL
04.2020 - 03.2021

BBA - Aviation Management cabin crew

Emirates kites Aviation academy

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Amitha Sabu Aviation And Hospitality