Amith Kumar Yadav
Bengaluru
Summary
Detail-oriented Program Manager focused on providing defect-free products to clients. Working closely with development, QA and business teams to accomplish goals and exceed customer expectations.
Effective at building and deepening productive relationships with all product stakeholders. Skilled at guiding operations, supporting deployments and implementing quality control standards. Analytical problem-solver with excellent judgment and a detail-oriented nature.
Overview
16
16
years of professional experience
Work History
Release Manager
Goldman Sachs
11.2018 - Current
- Managed simultaneous and multiple releases across various platforms and within diverse portfolios.
- Created and implemented contingency plans to address potential risks.
- Managed release validation through development, testing and production phases.
- Collaborated with software development project departments to align engineering efforts towards prescribed release schedule deadlines.
- Set release management lifecycles according to internal business goals and ongoing development realities.
- Identified and implemented cost-saving measures in IT projects.
- Planned and orchestrated end-to-end processes
- Provided strategic plans to senior management for approval by internal stakeholders and aligned development teams.
- Partnered with project team members to identify and quickly address problems.
- Responded to emergent issues in production releases to quickly iterate and remediate weaknesses in subsequent releases.
- Collaborated with project developers, quality assurance team members and business analysts.
- Monitored and tracked project progress to support timely completion.
- Communicated project updates to stakeholders at all levels.
- Interacted with quality management personnel to address customer issues with software defects, designing optimal resolution plans to maintain customer satisfaction.
- Coordinated with external vendors to deliver IT project components.
- Coordinated scheduled releases and updates.
- Adhered to internal release development guidelines and processes to mitigate liabilities and align with business goals.
Recording Engineer
Goldman Sachs
05.2013 - 11.2018
- Collaborate with Compliance teams to identify employees whose telephonic conversations should be recorded.
- Enable recording on Cisco and Trader phones through NICE recording system. Collaborate with Onsite teams to place calls and verify on NICE recorder if the call are recorded correctly.
- Report back to compliance teams on recording status. Providing access to Internal & external audit teams on recording systems.
- Collaborated with Appdev teams to enhance the manual process by implementing automation where possible
Provisioning Manager
Goldman Sachs
11.2010 - 05.2013
- UIM - user identity management and systems access provisioning
- Provisioning accounts on Active Directory and also provisioning mailbox on windows exchange
- Account management - GS being a financial firm we need to adhere to various regulatory requirements and so if someone takes mobility from a Private department to a non-private then we need to make sure necessary measures of backing up account and mailbox and provisioning new account and mailbox to employee into new department
- Need to gather evidence for Internal Audit and compliance teams of we following the process around sensitive mobilities
- Collaborated with development teams to automate provisioning. Reason being GS hires close to 8000 summer interns globally every year and we need to devote a considerable amount of manpower into managing the provisioning
Technical Support Representative
IBM
02.2008 - 08.2010
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Documented support interactions for future reference.
- Used ticketing systems to manage and process support actions and requests.
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
Education
Bachelor of Science -
Hindustan College of Arts & Science
Coimbatore11.2008
High School Diploma -
Poorna Prajna Education Center
Bhadravathi06.2003
Skills
- Change & Release Management
- Agile Methodologies
- Program Management
- Theoretical knowledge of Kubernetes & Containers
- Software Development Life Cycle (SDLC)
- Business Process Improvement
Timeline
Release Manager
Goldman Sachs
11.2018 - Current
Recording Engineer
Goldman Sachs
05.2013 - 11.2018
Provisioning Manager
Goldman Sachs
11.2010 - 05.2013
Technical Support Representative
IBM
02.2008 - 08.2010
Bachelor of Science -
Hindustan College of Arts & Science
High School Diploma -
Poorna Prajna Education Center
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