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Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. Skilled at training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction.

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Quality & Compliance
• Ensuring adherence to quality parameters and guidelines in the execution of daily operational activities.
• Maintaining compliance with SLA terms, agreed upon with the customers.
• Maintaining an MIS for the entire day's activities and submitting reports to the senior management (for review & strategic decision making) and to the client.

Client Servicing
• Ensuring prompt resolution of customer concerns / queries with minimal turnaround time.
• Maintaining high customer satisfaction matrices and working towards speedier complaint resolution.
• Ensure high-quality customer experience, elevating customer satisfaction, while adhering to the SLA's and work processes and thus managing cost-effective operations

Team Management
• Leading team of 8 Quality Analysts, 250+ transaction analyst & providing them guidance and support for eliciting optimum performance levels.
• Plan targets, monitor numbers and achieve overall targets on a daily, weekly & monthly basis.
• Define and monitor the Performance Management System as well as assist and support recruitment process
• Oversee performing employee's quarterly, yearly appraisals to manage performance

Process Management
• Define & create processes/SOP and procedures for Client Services process relating to Customer Service
• Monitor overall functioning of process, identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Periodic review of all the process related metrics achievements against target to ensure control in any deviations and immediate plan of action to get back to normal in case of any negative deviations.
• Planning of “Rewards & recognition” for team in addition to incentive schemes.
• Keep monitoring RnP metric of the business and updating to the higher management accordingly.

Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records. [Job Title] with [Number] years of documented quality control success. Develops specific and measurable goals, improvements and standards to continuously and consistently improve quality and reduce and eliminate errors. Successfully audits and maintains product accuracy and timely delivery resulting in customer satisfaction. Initiates quality-related SOP training and enforces procedural adherence. Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs. Quality control professional experienced in developing organization's quality strategy, procedures and processes. Monitor quality performance from supply chain and throughout product development life cycle. Develop and sustain Quality Management System in accordance with ISO 9001 and other applicable standards and business requirements. Manage quality audit program to identify and resolve non-conformities and embed culture of continuous improvement.

Quality Management professional with successful career delivering efficiency and standardization, and maintaining all ISO and QS 9000 and Six Sigma Quality Systems. Drives smooth operation of production and manufacturing lines, coordinate efforts of employees and facilitate communication between management and production departments. Apply creativity in improving manufacturing process to achieve higher productivity and quality of finished goods. Experience in reviewing and interpreting regulatory and programmatic guidance, implementation of corporate compliance, risk management and corrective action programs.

Adaptable Quality Manager with a [Number]-year background in implementing and developing improvement processes through collaboration with cross-functional teams. First-rate computer, analysis and research skills. Specialties include achieving set targets, generating new strategies and maintaining accurate records.

Certified ISO 15189:2012/ISO 15189:2022 Internal Auditor having experience of more than 5 years in diagnostic laboratory looking for career as a Quality Manager/internal Auditor / Quality trainer where my high organized working experience and my academic knowledge can be shown to be a great use and where they can be extended to company’s growth ,thus paving my future.

AMITH SIVAJI Jadhav

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Deputy Quality Manager

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BBA - Finance

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Deputy Quality Manager

BBA - Finance

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