AMITKUMAR ASHOK CHAUHAN
Support specialist
Udhana
Overview
11
11
years of professional experience
Work History
HARDWARE & NETWORK ENGINEER
GANGA FASHIONS PVT. LTD.
09.2021 - Current
- Basic Knowledge of SAP HANA, installation and configuration
- Hands-on experience for installing and troubleshooting Windows OS (Win 7, Win 10 & Win 11 Server 2012,2016 & 2019)
- Software installation, configuration, and troubleshooting for end users
- (CAD software's 2D\3D, MS Office applications, Antivirus)
- Configuring and troubleshooting of Desktop/Laptops
- Troubleshoot Follow any problems the customers are having
- Meet all of the appointments in a given day
- Manage Office 365 application - MS Exchange, MS Teams, OneDrive & SharePoint (Creating users, license allocation, access configuration)
- Manage Antivirus Server and Application (Installation, Policy Check, Updates)
- Firewall (Basic Knowledge about how Firewall policy works)
- Ensure security of data, network access and backup systems
- Inventory management (Keeping inventory of all IT assets)
- Coordination with Vendor for closing service provider related issues
- Linux server troubleshooting and installation (Good to have basic knowledge)
- Hands-on experience for operating remote support tools (TeamViewer, Any desk etc.)
- Managing backup and recovery local server
- Troubleshooting Network related queries LAN, WAN and VPN
- Working and configuring NAS Device for user
- (Synology and WD)
- Having knowledge of Blackbox
- (User and data access controlling)
DESKTOP SUPPORT SR.ENGG L1, L2
LILY PACKERS PVT. LTD.
05.2018 - 07.2021
- Configure antivirus software to fully protect IT environment
- Responsible for the maintenance and repair of routers, switches, and backup systems integral to network functionality
- Monitor the performance of the computer systems and address issues as they arise
- Provide technical support for software reconfigurations to aid in function customization
- Test software performance throughout the desktop network to ensure peak performance
- Install computer hardware and software on desktops to keep versions current
- Initiate and complete Microsoft Windows server operating system updates
- Creating and managing AD and DC services
- Network design and managing purchase for IT equipment.
DESKTOP SUPPORT SR. ENGINEER L1, L2
NITI DISTRIBUTORS PVT. LTD.
02.2014 - 02.2018
- Workshop in charge doing all transactions in desktop & laptops
- Repairing all assemble and branded desktops, laptops and Printers
- Remote support to all other branches in different Countries and Customers
- Maintaining all staff computers, server, software, printers and networking
- Mail supporting like an outlook express to all other branches
- Observation through CCTV camera and trouble shooting
- LA MALSON ROYALE HOTEL 3 star in Kenya as IT Support Engg
- Maintaining all IT Equipment's (Computer system, Bio-metric system, CCTV, SERVER)
Education
BCA - undefined
Udhna Academy College of Computer Application & IT
Higher Secondary - undefined
High School - undefined
I.T.I. (Electronics) - undefined
TALLY - undefined
Portfolio
Communication skills, Take ownership, Self Confidence, Honesty, Management, Team Work, Creative, Hardworking, Fast learner, Leadership, Integrity, Movies, Travelling, Drawing, Gaming, Foodies
Personal Information
- Father's Name: ASHOK ZAGRU CHAUHAN
- Mother's Name: KAILASHI ASHOK CHAUHAN
- Date of Birth: 10/31/89
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Skills
Enterprise WiFi management
User credential management
Firewall management tools
Network device monitoring
Packet trace analysis
Software load balancer expertise
Network Troubleshooting
Technical Support
Firewall technology expertise
New feature testing
Firewall functionality
Virtual private networks
Network performance monitoring
Remote work support
Network support
Call triaging
Staff assistance
Component installation
Languages
English
Upper intermediate (B2)
Hindi
Bilingual or Proficient (C2)
Gujarati
Advanced (C1)
Software
SAP HANA INSTALLATION & CONFIGURATION
WINDOWS INSTALLATION
SOFTWARE INSTALLATION AND TROUBLESHOOTING
Timeline
HARDWARE & NETWORK ENGINEER
GANGA FASHIONS PVT. LTD.
09.2021 - Current
DESKTOP SUPPORT SR.ENGG L1, L2
LILY PACKERS PVT. LTD.
05.2018 - 07.2021
DESKTOP SUPPORT SR. ENGINEER L1, L2
NITI DISTRIBUTORS PVT. LTD.
02.2014 - 02.2018
BCA - undefined
Udhna Academy College of Computer Application & IT