Summary
Overview
Work History
Education
Skills
Accomplishments
Current Designation
Personal Information
Languages
Hobbies and Interests
Previous Companies
Personality Profile
Languages
Timeline
Generic

Amitkumar Chauhan

Vadodara

Summary

Accomplished Branch Manager with a proven track record at CP Advisor Digital Pvt.Ltd, excelling in people management and financial analysis. Leveraged expertise in operations management and relationship building to enhance branch performance, achieving consistent KPIs across sales and loan processing. Recognized for leadership and strategic planning, significantly improving customer satisfaction and team productivity.

Overview

13
13
years of professional experience

Work History

Branch Manager

CP Advisor Digital Pvt.Ltd
Vadodara
04.2024 - 10.2024
  • PL,BL & HL(LAP)]
  • Managed staff scheduling, hiring and training processes
  • Reviewed loan applications to ensure accuracy and compliance with regulations
  • Conducted regular performance reviews for all employees in the branch
  • Monitored financial performance of the branch on a monthly basis
  • Provided guidance and support to team members regarding problem resolution and customer service issues
  • Coordinated promotional campaigns for new products or services in order to boost sales revenue
  • Established strong working relationships with external partners such as vendors and suppliers
  • Facilitated weekly meetings with staff members to discuss progress on current initiatives
  • Conducted reviews and evaluations for cost-reduction opportunities.

Assistance Manager

Kochar Infotech Pvt.Ltd
Vadodara
04.2016 - 04.2024
  • Successfully handled 3 processes in the role of assistant manager
  • Enhanced sales, collections, and service operations
  • Monitored call flow trends and planned appropriate manpower allocation in real-time
  • Maintained monthly achievement of KPIs and ensured consistent performance
  • Planned manpower allocation based on current call flow and adjusted agent shifts accordingly
  • Conducted daily team meetings focused on reducing attrition and shrinkage
  • Highlighted all types of agent's disputes to HR and internal team with an aim to resolve them
  • Shared live floor issues with internal team and clients, resolving them collaboratively
  • Coordinated with training team to prepare rosters for upcoming batches
  • Coordinated daily agent attendance and shared reports with internal team through collaboration with the MIS department
  • Coordinated with IT team to promptly address real-time technical issues on the floor and escalated them to clients as needed
  • Coordinated with Quality team to conduct briefings and sessions for bottom performer agents
  • Collaborated with HR team in addressing salary related issues, as well as coordinating efforts for new hires and upcoming training batches
  • Conducted skip level meetings with agents to address floor and shift-related concerns
  • Prepared TL and Agent score card report
  • Managed a team of 6 Team Leaders as an Assistant Manager
  • Achieved all KPIs of current Sales process (VI Postpaid Sales) consistently for the past year
  • Received recognition as the best team leader for R & R award
  • Consistent top performer for 8 months; awarded with best performance recognition
  • Created monthly reports for senior management summarizing operational performance metrics
  • Initiated new projects that resulted in increased productivity across all departments
  • Analyzed customer feedback data to develop action plans for improving services offered.

Team Leader

Cogent E-Services
Vadodara
02.2012 - 04.2016
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects
  • Conducted regular performance reviews to assess individual team member progress
  • Provided coaching and feedback on employee performance, encouraging professional development
  • Reviewed customer service surveys and implemented strategies to improve customer satisfaction ratings
  • Identified opportunities for process optimization using Lean Six Sigma principles
  • Facilitated communication between cross-functional teams within the organization
  • Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service
  • Maintained daily inventory to facilitate successful material distribution
  • Implemented strategic plans to enhance team performance and productivity
  • As per my competency management moved me to the different roll with different responsibility wherein I am responsible to generate 'Contact' for VCN OC process by managing dialer (NGUCC)

Education

B.com -

Rabindranath Tagore Uni.
01.2023

H.S.C -

GSEB
01.2008

S.S.C -

GSEB
01.2006

Skills

  • People Management
  • Process Management
  • Time Management
  • Resource Optimization
  • Workforce Management
  • Business Development
  • Operations Management
  • Strategic Planning
  • Performance Management
  • Marketing
  • Brand Management
  • Sales management
  • Team Leadership
  • Financial analysis
  • Loan processing
  • Sales strategy
  • Team leadership
  • Customer service
  • Relationship building
  • Client relationship management

Accomplishments

  • Promoted as Assistant Team Leader to Team Leader within Five months.
  • From the last 14 months my process (!dea RHD) was achieved all the target consistently.
  • From Last One year achieved all KPI of current Sales process (VI Postpaid Sales).
  • Rewarded a Smart Phone for highest agent's referral.
  • R & R Winner for best Team Leader.
  • Continue 8 months achieved best performance award in current company.

Current Designation

Branch Manager

Personal Information

  • Date of Birth: 07/07/91
  • Gender: Male
  • Nationality: Indian

Languages

  • English, A1 Beginner
  • Hindi, A1 Beginner
  • Gujarati, First Language

Hobbies and Interests

  • Traveling
  • Music
  • Internet surfing

Previous Companies

  • Cogent-e-Services
  • Kochar Infotech Pvt.Ltd (Maxicus)

Personality Profile

A positive frame of mind that is always eager to learn more and ready to accept challenges in any area. Ability to work hard would certainly give an extra edge to career lead by good communication skill and willing to learn from each and every aspects of life.

Languages

Gujarati
First Language
Hindi
Proficient (C2)
C2
English
Elementary (A2)
A2
Marathi
Beginner (A1)
A1

Timeline

Branch Manager

CP Advisor Digital Pvt.Ltd
04.2024 - 10.2024

Assistance Manager

Kochar Infotech Pvt.Ltd
04.2016 - 04.2024

Team Leader

Cogent E-Services
02.2012 - 04.2016

B.com -

Rabindranath Tagore Uni.

H.S.C -

GSEB

S.S.C -

GSEB

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Amitkumar Chauhan