AMIT KUMAR DUGAR
KOLKATA
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities.
Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Highly competent Ticketing Supervisor with experience overseeing ticket sales and customer service operations for major transportation entities. Demonstrated strengths in team leadership, problem-solving, and conflict resolution.
Skilled at implementing efficient ticketing processes and improving customer satisfaction rates. Significant impact made through streamlining operations, training staff, and optimizing system functionality.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
AIR TICKETING
RISHABH TRAVEL SERVICE
KOLKATA
02.2021 - Current
- Greeted passengers and provided information about departure and arrival times.
- Processed refunds, exchanges, and upgrades when necessary.
- Resolved customer complaints in a timely manner.
- Utilized problem solving skills to resolve customer issues quickly and efficiently.
- Assisted customers with ticketing, seating, and baggage handling requirements.
- Performed check-in procedures for both domestic and international flights.
- Communicated effectively with other departments to ensure the best customer experience possible.
- Provided assistance to passengers with special needs such as wheelchairs or unaccompanied minors.
- Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
- Followed company policies and procedures related to customer service operations at all times.
- Maintained accurate records of customer interactions and transactions.
- Ensured all boarding passes were printed accurately prior to flight departure time.
- Advised passengers of any changes or delays in their scheduled flights.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Addressed customer inquiries via email, telephone calls or in person, providing prompt response, or follow-up.
- Assisted customers with ticket purchases, trip planning, pricing and scheduling.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Printed itineraries and tickets for passengers each day.
- Provided clients with assistance in preparing required travel documents and forms.
- Built and maintained productive relationships with employees.
- Took reservations from patrons by phone or online.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Maintained client accounts by obtaining, recording and updating personal and financial information.
- Transmitted information or documents to customers through email, mailings or facsimile machine.
Education
Some College (No Degree) - COMMERCE
INDIRA GANDHI MEMORIAL SCHOOL
KOLKATASkills
- Report Generation
- Inventory Management
- Refund Processing
- Escalation management
- Reservation Management
Languages
Hindi
First Language
English
Intermediate (B1)
B1
Timeline
AIR TICKETING
RISHABH TRAVEL SERVICE
02.2021 - Current
Some College (No Degree) - COMMERCE
INDIRA GANDHI MEMORIAL SCHOOL
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