Dynamic Technical Support Engineer with a proven track record at Microsoft, excelling in problem-solving and customer success management. Expert in root cause analysis and technical troubleshooting, enhancing customer satisfaction through effective resolutions. Developed AI chatbots and optimized documentation processes, driving continuous improvement and collaboration within teams.
Technical support
Technical troubleshooting
System troubleshooting
Problem-solving
Teamwork and collaboration
Remote support
Ticket management
Technical documentation
Critical thinking
Application support
Customer support
Root-cause analysis
Process improvement
JIRA systems
Customer success management
Backup and recovery
Product knowledge
Customer relationship management
Technical expertise
AZ-104
AI-900
AZ-400
AZ-104