Amit Kumar Jaiswara
Howrah
Summary
Aspiring a challenging& dynamic career in IT field where I can apply my knowledge &skills for the development of the organization and as well as for me.
Overview
11
11
years of professional experience
Work History
Senior Broadband Technician
Bittel Telecom Pvt Ltd
Kolkata
07.2017 - Current
- Provided installation, service and maintenance for broadband internet and digital telephone service.
- Tested connections to verify power supplies and communication link functionality.
- Climbed poles and ladders to install, maintain or inspect equipment.
- Installed and repaired distribution racks and cables.
- Laid out cabling plans and ran through buildings to desired locations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Telecom Optical Fiber Engineer
Kosnet broadband
Kolkata
01.2014 - 03.2017
- Strung cables between newly installed or existing poles and restrung cables due to damage or sagging.
- Set up modems and other hardware with necessary cables.
- Completed line work at heights using bucket trucks and underground using access points.
- Laid out cabling plans and ran through buildings to desired locations.
- Established and modified networks and computers at businesses, schools, government buildings, medical facilities and homes.
- Planned and completed group projects, working smoothly with others.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
IT Support Engineer
Kavish Technosoft
Kolkata
07.2012 - 12.2013
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Delivered local and remote Tier 1 IT support for hardware and software to company personnel.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
Education
Computer Harware & Networking Engineering - Computer Networking And Telecommunications
Jetking Infotrain
Kolkata West Bengal India2014
Higher Secongary Education -
Secongarydarsh Vidyalaya
Howrah West Bengal India2011
High School Diploma -
Shalimar Hindi High School
Howrah West Bengal India2009
Skills
- Customer Service
- System Integration
- Equipment Preparation
- Complaint Resolution
- Service Calls
- Customer Relationship Management
- Technical Support
- Service Installation and Configuration
- Equipment Maintenance and Installation
- Device Installation
- Windows Installation
- Configuring Devices
Languages
Hindi
First Language
English
Intermediate
B1
Bengali
Proficient
C2
Additional Information
- Passport No N6994380
Timeline
Senior Broadband Technician
Bittel Telecom Pvt Ltd
07.2017 - Current
Telecom Optical Fiber Engineer
Kosnet broadband
01.2014 - 03.2017
IT Support Engineer
Kavish Technosoft
07.2012 - 12.2013
Computer Harware & Networking Engineering - Computer Networking And Telecommunications
Jetking Infotrain
Higher Secongary Education -
Secongarydarsh Vidyalaya
High School Diploma -
Shalimar Hindi High School
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