AMIT KUMAR MISHRA
NEW DELHI
Summary
I am a professional having 11 years of experience In the clothing and accessories industry. I have worked in retail management position since 2011 & posses skills in Retail operations, People Management, Recruitment, Training & Development, Product Knowledge, Visual merchandising, Sales productivity, Inventory Management, Team leadership, Problem solving and good organizing capabilities.
Overview
12
12
years of professional experience
Work History
Asia Pacific Regional Consultant
Legendary Fashion Trading Sdn. Bhd. - FOREVER 21
Kuala Lumpur
09.2022 - 09.2023
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth.
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines.
- Developed and implemented strategies to increase market share in the region.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Strategized business operations, merchandising strategies and personnel moves.
- Effectively managed inventory controls and re-orders within budget guidelines.
- Improved profitability by executing daily, weekly, and monthly floor plan changes.
- Implemented strategies to reduce expenses while maintaining quality standards.
- Ensured compliance with company policies, regulations, and standards of conduct.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Monitored storse operations and staff performance to ensure all procedures were follow correctly.
- Managed vendor relationships by negotiating contracts that best suited the company's needs.
- Monitored stores operations and staff performance to ensure all procedures were followed correctly.
- Oversaw retail operations to ensure all stations were operating efficiently and maintaining customer service standards.
Cluster Manager
Randstad India Private Ltd. - TOMMY HILFIGER
Chandigarh, Punjab, Haryana, J& K
06.2018 - 03.2022
- Evaluating existing operations and developing appropriate strategies.
- Analyze the budget and profitability through cost-effective methods.
- Training store managers in effective sales and supervisory techniques.
- Creating and communicating sales targets at regular intervals.
- Monitoring sales across stores to check that quotas are met. Detecting, investigating, and remedying discrepancies in sales across stores, if required.
- Setting and implementing performance standards across all stores.
- Ensuring that employees observe company protocols.
- Collaborating with other Area Managers to ensure that operations are consistent across the board. •
- Recruit, hire and train new managers in their direct area. Delivered positive results by controlling monthly operations budget and limiting financial discrepancies.
- Perform detailed analysis of new market trends, consumer behavior and competition in the market.
Store Manager
PVH Arvind Fahion Pvt. Ltd. - CALVIN KLEIN
Mumbai
11.2015 - 05.2018
- Deliver excellent service to ensure high levels of customer satisfaction.
- Motivate the sales team to meet sales objectives by training and mentoring staff.
- Create business strategies to attract new customers, expand store traffic, and enhance profitability.
- Hire, train, and oversee new staff.
- Respond to customer complaints and concerns in a professional manner.
- Ensure store compliance with health and safety regulations.
- Develop and arrange promotional material and in-store displays. Prepare detailed reports on buying trends, customer requirements, and profits.
- Undertake store administration duties such as managing store budgets and updating financial records.
Store Manager
Fossil India Private Ltd. - FOSSIL
Mumbai
11.2014 - 04.2015
- Managing all the day‑to‑day processes that are carried out in the store, managing Sales, product inventory, Floor Display,Attendance, Stock room management and Cleanliness.
- Ensuring efficient replenishment of stocks sizes,colors. Carefully mange stock movements (in & out) and be responsible for facilitating stock audits and accuracy.
- Preparing daily, weekly and monthly targets for staff.
- Till management ‑ Credit card/Cash handling on daily basis.
- Identifying potential clients and implementing strategies to improve sale.
- Personally available to all customers, communicate and identify their needs and address their queries or concerns.
- Meeting the store targets on weekly and monthly basis.
- Supervise customer return and exchanges.
- Implement best practices of Up‑selling & Cross‑Selling.
Senior Sales Consultant
Sansun Capital And Services Private Ltd. - SWAROVSKI
New Delhi
06.2013 - 05.2014
- Completes store operational requirements by scheduling and assigning employees.
- Promotes optimum staff performance by coaching,counseling, and disciplining employees.
- Identifies current and future customer requirements by establishing rapport with potential and actual customers to understand service requirements.
- Ensures availability of merchandise and services by approving contracts. Markets merchandise by studying advertising, sales promotion, and display plans.
- Leads operations by initiating, coordinating, and enforcing program procedures.
Floor Manager
S. Oliver Fashion India Private Ltd. - S. Oliver
New Delhi
06.2011 - 03.2013
- Managed the store opening and closing tasks, conducting matters including counting cash and securing high-value items in lockers.
- Maintained excellent customer satisfaction by assisting them with enquiries, issues and complaints in a timely manner.
- Organized work shifts to acquire complete workforce, maintaining smooth schedule and flow.
- Coached and mentored staff to align with company vision, meet sales objectives and provide stellar customer service.
- Scheduled team briefings to discuss goals, new strategies and increase motivation and productivity.
- Managed recruitment processes by selecting CVs, interviewing candidates and onboarding talent.
- Used sales software to record, analyze sales and determine company growth.
Education
PGDM-IB - International Business
Institute of International Business & Research
Pune, India05-2010
Bachelor of Science - Biology
C.S.J.M. UNIVERSITY
Kanpur, India06-2008
Skills
- Retail Operations
- Sales Management
- Training & Development
- Inventory Control
- Team Leadership
- Business Development
- HR and Recruitment
- Customer Experience
- Operational Planning
- Sales KPI Management
- Financial Planning
- Pricing Strategies
- People Management
- Vendor Management
- Time Management
- Profit & Loss
Timeline
Asia Pacific Regional Consultant
Legendary Fashion Trading Sdn. Bhd. - FOREVER 21
09.2022 - 09.2023
Cluster Manager
Randstad India Private Ltd. - TOMMY HILFIGER
06.2018 - 03.2022
Store Manager
PVH Arvind Fahion Pvt. Ltd. - CALVIN KLEIN
11.2015 - 05.2018
Store Manager
Fossil India Private Ltd. - FOSSIL
11.2014 - 04.2015
Senior Sales Consultant
Sansun Capital And Services Private Ltd. - SWAROVSKI
06.2013 - 05.2014
Floor Manager
S. Oliver Fashion India Private Ltd. - S. Oliver
06.2011 - 03.2013
PGDM-IB - International Business
Institute of International Business & Research
Bachelor of Science - Biology
C.S.J.M. UNIVERSITY
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