Amit Kumar Panda
Noida
Summary
As an experienced Salesforce Consultant/Senior Business Analyst, I have a proven track record of driving business growth and operational efficiency through my expertise in Salesforce. With extensive experience in business analysis and consulting, I possess a deep understanding of how Salesforce can be tailored to meet unique business needs.
My collaborative approach and strong communication skills have allowed me to work closely with cross-functional teams and stakeholders to deliver successful projects. I am committed to identifying opportunities for improvement and streamlining processes to achieve optimal results.
As a certified Salesforce Consultant/Senior Business Analyst, I bring a wealth of knowledge and expertise to every project. I am dedicated to delivering results that exceed expectations and make a significant impact on the bottom line.
Overview
8
8
years of professional experience
8
8
Certification
Work History
Senior Lead Business Analyst
Infinite Computers Solutions Pvt. Ltd.
Noida
12.2022 - Current
- Working as Business Analyst for the multiple salesforce projects.
- Working on Financial service cloud to build the CRM system for banks.
- Working on multiple Real-time & batch integration with Salesforce for multiple core & transactional systems.
- Working on creation of different process diagrams to make sure the coverage on the requirements and data is 100%.
- Working as a Salesforce Administrator for multiple sandboxes for SIT and UAT testing for QA.
- Working on the Salesforce Admin for the Clients for the Production Salesforce Environment for the Vendor Financing Portal built on the Salesforce Partner Community.
- Working on creation of reports for the management as a scrum master.
- Working with the clients directly on the Requirement Gathering and Analysis.
- Creating stories on Jira for the requirements with proper description of what is required by the business i.e., what the developers need to develop and what is the acceptance criteria for that specific requirement.
- Working with the developers and QA to make them understand the Business and the technical scenario of the requirements.
- Conducting multiple meetings with team and scrum meetings.
- Generating multiple prototypes for the Experience Cloud portal to make the team understand the business workflow.
- Working on gathering requirements from clients, making user stories on Jira.
- Working with Dev and QA to make them understand what client needs and fulfill those with the user stories.
- Handling the team of 10-12 members.
- Working with the clients as a Consultant on multiple Salesforce solutions and suggest them as per the business needs.
Tech Lead, Business System Analysis
Fiserv India Pvt. Ltd.
Noida
05.2020 - 11.2022
- Worked as Business Analyst for the multiple salesforce projects.
- Worked as a FSC consultant on an end-to-end CRM implementation for credit unions contact centers.
- Worked as a Salesforce Administrator for multiple sandboxes for SIT and UAT testing for QA.
- Worked on the Salesforce Admin for the Clients for the Production Salesforce Environment for the Vendor Financing Portal built on the Salesforce Partner Community.
- Worked on creation of reports for the management as a scrum master.
- Worked on multiple Realtime & batch integration with salesforce from multiple banking core systems.
Senior Software Test Engineer
Xavient Software Solutions Pvt. Ltd.
Noida
11.2018 - 04.2020
- Worked as a SAS AML 7.1 Subject Matter Expert.
- Worked as a SAS VA 7.3 Subject Matter Expert.
- Worked on the end-to-end testing for SAS AML 7.1.
- Worked on creation of reports for the end users based on the business requirement.
- Worked on validating the scenarios for SAS AML on SAS Case Manager, SAS Studios and SAS Case Management.
- Worked on end-to-end flow for the data flow of SAS AML Application.
Software Engineer
Collaborate Solutions Pvt. Ltd.
New Delhi
12.2017 - 11.2018
- Worked as a SAS developer, to develop different MIS reports.
- Worked as a SAS Visual Business analyst to make reports and dashboards on SAS VA LASR servers.
- Worked as a SAS Admin to monitor different SAS environments and their memory usage and cleanup if needed.
- Worked on data migration from the old legacy systems to the new system Via SAS.
Programmer
Cognizant Technology solutions
Hyderabad
06.2015 - 11.2017
- Worked on projects related to Data analytics and created reports and dashboard on that data.
- Developed different ways to analyze the data and the data trends for different markets using SAS Base and SAS VA.
- Worked as a Quality analyst to check the End-to-End flow of the Salesforce Application.
- Worked on the Data migration and Integrations of Salesforce data from DB2 to Big data Hadoop layer.
- Checked the Data consistency over the UI as well as the Data base.
- Done a role of BA by understanding the requirements, working with LOB and making sure that the team understands the requirements correctly.
- Providing KT to all the new team members on Salesforce and Data Integration and Migration rules as per the mapping document provided by LOB.
- Worked on Salesforce application i.e., nCino.
- Worked on the End-to-End flow of the credit flows. i.e., from Loan origination till Loan booking.
- Salesforce nCino Certified – Completed from nCino University to understand the flows of the application in a better and efficient way.
- Salesforce nCino Admin certified: worked on the end-to-end implementation of the integrations within nCino related to the MCA Integration, Credit Bureau Integrations etc. and done the end-to-end testing on the same.
- Understood the complete end to end Loan processing and working with nCino admin team on the betterment of the same by sharing the ideas on nCino community.
- Being the lead of the team, done a role of BA by working with the developers and the LOB's in freezing the requirements for every release.
Education
MBA -
Liverpool Business School
2022
PG - Management
IMT Ghaziabad
2021
BSc - MECs
Bhavans Vivekananda College
2015
Schooling - undefined
Kendriya Vidyalaya
2012
Skills
- Salesforce Administration
- Salesforce Financial Services Cloud
- Salesforce Communication Cloud
- SAS
- SAS Visual Analytics
- Excel
- Jira
- Business Analyst
- Salesforce Sales Cloud
- Salesforce Service Cloud
- Salesforce Experience Cloud
Certification
- SAS Certified Base Programmer for SAS 9. certificate number: BP068273v9
- SAS Certified Visual Business Analyst: Exploration and Visualization using SAS Visual Analytics Certificate Number: VBA000830v71
- nCino Bank operating System- Certified - nCino University
- nCino University certified – nCino Administrator
- Lean Six Sigma Green Belt Certified. Certificate Number: G201813380
- Lean Six Sigma Black Belt Certified. Certificate Number: B201910773
- Salesforce Certified Administrator. Credential ID: 22935113
- Salesforce Certified Sales Cloud Consultant. Credential ID: 2370524
- Salesforce Certified Service Cloud Consultant. Credential ID: 2512092
- Salesforce Certified Business Analyst. Credential ID: 2525369
- Salesforce Certified Advanced Administrator. Credential ID: 2682885
- Salesforce Certified Experience Cloud Consultant. Credential ID: 2682480.
- Financial Services Cloud Accredited Professional.
Timeline
Senior Lead Business Analyst
Infinite Computers Solutions Pvt. Ltd.
12.2022 - Current
Tech Lead, Business System Analysis
Fiserv India Pvt. Ltd.
05.2020 - 11.2022
Senior Software Test Engineer
Xavient Software Solutions Pvt. Ltd.
11.2018 - 04.2020
Software Engineer
Collaborate Solutions Pvt. Ltd.
12.2017 - 11.2018
Programmer
Cognizant Technology solutions
06.2015 - 11.2017
MBA -
Liverpool Business School
PG - Management
IMT Ghaziabad
BSc - MECs
Bhavans Vivekananda College
Schooling - undefined
Kendriya Vidyalaya
- SAS Certified Base Programmer for SAS 9. certificate number: BP068273v9
- SAS Certified Visual Business Analyst: Exploration and Visualization using SAS Visual Analytics Certificate Number: VBA000830v71
- nCino Bank operating System- Certified - nCino University
- nCino University certified – nCino Administrator
- Lean Six Sigma Green Belt Certified. Certificate Number: G201813380
- Lean Six Sigma Black Belt Certified. Certificate Number: B201910773
- Salesforce Certified Administrator. Credential ID: 22935113
- Salesforce Certified Sales Cloud Consultant. Credential ID: 2370524
- Salesforce Certified Service Cloud Consultant. Credential ID: 2512092
- Salesforce Certified Business Analyst. Credential ID: 2525369
- Salesforce Certified Advanced Administrator. Credential ID: 2682885
- Salesforce Certified Experience Cloud Consultant. Credential ID: 2682480.
- Financial Services Cloud Accredited Professional.
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