Amit Kumar Ray
Pune
Summary
Results-Driven Operations Manager | Streamlining Processes, Enhancing Efficiency, and Driving Success"
Operational Excellence: Spearheading initiatives to streamline workflows, optimize resource allocation, and enhance operational efficiency.
Team Leadership: Managing and motivating cross-functional teams to achieve peak performance and meet organizational objectives.
Overview
3
3
years of professional experience
Work History
Operations Manager
Toothsi |Skinnsi
Pune & Bangalore
07.2022 - Current
- • Managed and led a team of 50+ therapists & 20+ Toothsi Drs, ensuring high-quality care and effective treatment for clients.
• Drive continuous improvement initiatives and implemented quality measures to enhance service excellence and client satisfaction.
• Achieved significant improvements in on-time service delivery from 47.3% to 78.2%, boosting client satisfaction and reducing late show rates from 23.07% to 9.07% through efficient scheduling and streamlined processes.
•Achieved outstanding results by elevating the rating from 4.6 to 4.9, enhancing the response rate from 37% to 60%, and significantly improving service delivery time from 44% to 72%, demonstrating a commitment to excellence and client satisfaction.
Trainee Engineer
Schaeffler
Pune
12.2020 - 02.2022
- Maintained accurate records of all activities related to production engineering.
- Trained personnel in the operation of specialized machinery and best practices for using it safely.
- Assisted in troubleshooting complex problems associated with the design or function of a product or system.
- Prepared technical documents including user manuals, installation guides, test protocols.
- Provided technical support for engineering staff during installation activities.
Education
BE (MECHANICAL) - Mechanical Engineering
DR DY Patil Colege of Engineering
Pune07-2022
High School Diploma -
RAj High School
Buxar05-2016
SSC -
Dk Carmel Res. High School
Arrah05-2014
Skills
- Organizational Management
- Process Improvement
- P&L Management
- Workflow Optimization
- Performance monitoring
- Business Development
- Data Analysis
- Team Leadership
- Team Building/Leadership
- Customer Relationship Management
- MS Office
- Business Planning
Languages
Hindi
First Language
English
Upper Intermediate (B2)
B2
Marathi
Beginner
A1
Accomplishments
September 2023'In December 2023 and ,January 2024, February'24 I was honored to receive the prestigious Pan India Best Operation Manager Award."
Timeline
Operations Manager
Toothsi |Skinnsi
07.2022 - Current
Trainee Engineer
Schaeffler
12.2020 - 02.2022
BE (MECHANICAL) - Mechanical Engineering
DR DY Patil Colege of Engineering
High School Diploma -
RAj High School
SSC -
Dk Carmel Res. High School
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