Amit Kumar Senapaty
Bangalore
Summary
Seasoned Senior Advisory Consultant with 16+ years of experience, specializing in Workday solutions. Leads Workday Recruiting module for AMS and Implementations projects, managing integrations with third-party vendors. Certified in Workday HCM, Launch, and Recruiting. Skilled in aligning technical solutions with business goals through data-driven insights.
Overview
17
17
years of professional experience
3
3
Certificate
Work History
Senior Advisory Consultant
IBM
Bangalore
09.2019 - Current
- Successfully led multiple implementation and AMS projects, achieving high NPS scores while meeting deadlines and minimizing deviations.
- Led teams and contributed to the Gen AI techathon with an aim to harness Gen AI potential and establish PoCs.
- Mentored junior consultants and led the development of personalized growth frameworks, enhancing team performance and individual competencies.
- Demonstrated meticulous project management skills while establishing strong relationships with key stakeholders, fostering trust in advisory services.
Project Manager
IBM
Visakhapatnam
10.2018 - 09.2019
- Led a team of 3 through full implementation cycle, facilitated coordination among dispersed delivery teams, and aligned internal customer requirements.
- Oversaw project timelines, created progress reports, and drafted summaries for executive leadership, ensuring successful completion within defined scope and time constraints.
- Conducted quarterly business reviews, managed technical vendors, and maintained effective risk communication with stakeholders throughout project lifecycles.
Client Success Manager
IBM
Visakhapatnam
10.2014 - 10.2018
- Cultivated and maintained client relationships through regular check-ins, monitoring accounts, and ensuring customer satisfaction.
- Implemented project management strategies, including agile processes, Trello dashboards, and frequent reporting to clients and stakeholders.
- Independently planned and validated solutions while supporting program management in maintaining positive relationships with clients, subcontractors, and vendors.
Configuration Engineer
IBM
Visakhapatnam
06.2012 - 09.2014
- Demonstrated proficiency in 2x-based applications, including 2xBrassring and 2xOnboard, with successful end-to-end implementations and integration mapping.
- Served as the primary point of contact for 2xOnboard issues, managing client communications to address Critical to Quality (CTQ) and Critical to Process (CTP) requirements, while efficiently handling time-sensitive special project requests.
- Proactively identified bugs in release notes and patches, contributing to the ongoing refinement and enhancement of talent management solutions.
Language Coach
PHOENIX INDIA PVT. LTD (NOW: INSPIREDGE IT SOLUTIONS)
Visakhapatnam
12.2011 - 05.2012
- Lead the Training and Learning department, creating programs to improve communication skills and accents throughout the company.
- Run weekly meetings with new joiners to align their grading methods, ensuring fair and consistent evaluation of language and communication progress.
- Assess job candidates' communication and behavior skills, using knowledge of language details and cultural awareness to find the best talent for the company.
Communication and Soft Skills Specialist
Sutherland Global Services
Visakhapatnam
09.2010 - 12.2011
- Successfully planned and executed new training programs targeting executives, resulting in improved employee retention rates and elevated overall performance.
- Conducted training sessions to enhance TSEs' skills.
- Generated reports to track performance metrics of team members.
- Researched and analyzed customer feedback to identify areas of improvement.
Technical Support Executive
Sutherland Global Services
Visakhapatnam
10.2009 - 08.2010
- Provided technical support for Microsoft Win 7 Installation and Norton Enterprise Security Software
- Provided guidance and expertise on key processes and products, serving as a subject matter expert to colleagues.
- Fostered growth of junior TSEs to improve overall team dynamics
Customer Support Executive
HSBC
Visakhapatnam
12.2008 - 06.2009
- Supported HSBC customers within the Retail Cards sector by addressing their requests effectively.
- Achieved higher customer satisfaction and loyalty by delivering outstanding service and establishing rapport with clients.
- Effectively managed challenging scenarios, resulting in satisfactory resolutions for clients while maintaining adherence to company procedures.
Technical Support Executive
WIPRO INDIA LTD
Kolkata
07.2008 - 12.2008
- Executed technical support tasks assisting Hewlett Packard clientele with their printer needs.
- Demonstrated expertise in delivering outstanding technical assistance via phone, always maintaining a professional demeanor.
- Increased efficiency of service by optimizing processes and reducing call wait times using effective time management skills.
Sales Representative
ICICI Bank Ltd
Bhubaneswar
05.2007 - 05.2007
- Lead 3 business circles for improving the sales channel and expanding business.
- Applied professional communication skills to manage customer complaints, preventing any potential business loss.
- Researched competitors' products, prices, and sales techniques.
Education
Bachelor of Science - Physics
12th Standard -
10th Standard -
Skills
- Business Analysis
- Organizational Development
- Industry Expertise
- Client Engagement
- Process Improvement
Accomplishments
- 2024: Secured 5 File-Rated patents and 3 Defensive Publications.
- 2022: Awarded IBM badge for the first patent issued through the U.S. Patent & Trademark Office.
- 2021: Received IBM Plateau badge for creativity and technical contributions resulting in high-value patents and publications.
- 2020: Recognized as IBM Service Corps Alum for pro bono consulting that empowered a developing world institution.
- 2019: Filed first patent application (Patent Pending) and received Manager's Choice Award (IBM).
- 2018: Honored with Client Value Outstanding Technical Achievement Award and Manager's Choice Award (IBM).
- 2017: Awarded Solutions Lab Services Award and Manager's Choice Award (IBM), and received Eminence and Excellence Cash Award (IBM).
- 2015: Received Eminence and Excellence Cash Award (IBM).
- 2008: Earned Sales Star and Super Star Award (HSBC).
- 2005-2006: Served as Secretary for Social Service Guild (Graduation-College).
- 2001-2003: Won Best Sports Boy and Best Actor Awards (Inter-school Competition), and served as School House Captain.
Certification
- Workday Core HCM Certified
- Workday Recruiting Certified
- Workday Launch
- Lead Manager: Watson Campaign Automation
- BrassRing on Cloud: Workbench
- BrassRing on Cloud: Administrator Tools
- Enterprise Design Thinking - Team Essentials for AI
- IBM watsonx Essentials
Languages
Odiya
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Timeline
Senior Advisory Consultant - IBM
09.2019 - Current
Project Manager - IBM
10.2018 - 09.2019
Client Success Manager - IBM
10.2014 - 10.2018
Configuration Engineer - IBM
06.2012 - 09.2014
Language Coach - PHOENIX INDIA PVT. LTD (NOW: INSPIREDGE IT SOLUTIONS)
12.2011 - 05.2012
Communication and Soft Skills Specialist - Sutherland Global Services
09.2010 - 12.2011
Technical Support Executive - Sutherland Global Services
10.2009 - 08.2010
Customer Support Executive - HSBC
12.2008 - 06.2009
Technical Support Executive - WIPRO INDIA LTD
07.2008 - 12.2008
Sales Representative - ICICI Bank Ltd
05.2007 - 05.2007
D.A.V College - Bachelor of Science, Physics
Sunabeda Public School - 12th Standard,
Koraput Public School - 10th Standard,
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