Amit Kumar Sigh
Ghaziabad
Summary
Seasoned Area Customer Service Manager with proven success in implementing customer service strategies and initiatives. Strong background includes driving team performance, improving customer satisfaction, and fostering client relationships. Possess significant skills in problem-solving, communication, and decision-making. Noteworthy contributions include enhancing operational efficiency and creating a positive work environment that encourages productivity.
Overview
3
3
years of professional experience
Work History
Area Customer Service Manager
Voltas Ltd
Bareilly
10.2023 - Current
- Total 13 franchises handled in Region, Bareilly, Pilibhit, Badaun, Rampur, Rudrapur, Haldwani, and Kashipur respectively.
- Ensure to give the best service in different products such as air conditioner, washing machine, refrigerator, CR, AR, dispenser, water cooler, dishwasher, microwave oven, water geyser, etc.
- Conducted weekly meetings with staff to review performance goals and objectives, providing feedback on areas for improvement.
- Recruited, trained, coached and mentored new technicians to ensure they had the necessary skills to meet job requirements.
- Continuous dealer counter for their defective settlement and customer service feedback.
- Ensure to Achieve KPIs of all Service Franchises as per Company Policy.
- Monitored inventory levels of parts and supplies needed for service repairs.
- Ensured proper documentation was maintained for all service calls performed by technicians.
- Implemented quality assurance programs designed to reduce rework time or repeat visits due to faulty repairs.
- Organized regular training sessions for technicians in order to keep them up-to-date with industry best practices.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
Customer Service Area Supervisor
Voltas Ltd
Noida
08.2021 - 08.2023
- Supervised customer service representatives to ensure quality standards were met.
- Resolved escalated customer complaints in a professional manner.
- Developed reports to track customer satisfaction levels.
- Monitored employee performance against established goals and objectives.
- Maintained an organized filing system of all customer inquiries, concerns, and resolutions.
- Assisted customers with their inquiries via phone or email in a timely manner.
- Handling Direct Service Center ( DSC) in Noida Region
Education
Bachelor of Science - Btech
Dr APJ Abdul Kalam University
Lucknow 03-2019
GED -
Udaya Public School
Gorakhpur 01-2015
High School Diploma -
Shree Ji Public School
Rajsamand 03-2012
Skills
- Strong leadership
- Brand representation
- Exceptional communication
- Team Management
- Financial Acumen
- Customer Relationship Management
Timeline
Area Customer Service Manager
Voltas Ltd
10.2023 - Current
Customer Service Area Supervisor
Voltas Ltd
08.2021 - 08.2023
Bachelor of Science - Btech
Dr APJ Abdul Kalam University
GED -
Udaya Public School
High School Diploma -
Shree Ji Public School
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