Amit Kumar Thakur

Work History

Software Engineer: Customer Success

FORTANIX INC

Bengaluru, Karnataka

11.2019 - Current

Design, protects and manages, security services for companies global security infrastructure.
Work closely in integrating Fortanix.
Reverse Engineering/Debugging on Linux with GDB and Windows with WinDbg and radare2.
Implementation, development, and integration of open-source security solutions like Transparent Database Encryption, Security Objects, Key management, Crypto Operations.
Experience with cluster deployment and orchestration technologies (e.g., Puppet, Chef, Salt, Ansible, Docker, Kubernetes, Mesos, OpenStack, Jenkins).
Experience with scalable networking technologies (e.g., Load Balancers, Firewalls) and web standards (e.g., REST APIs, web security mechanisms).
Experience in system administration tasks in Linux, Unix, or Windows and familiarity with standard IT security practices (e.g., encryption, certificates, key management).
Understanding of open-source server software (e.g., NGINX, RabbitMQ, Redis, Elasticsearch, etc).
Deep Understanding of DNS, DHCP, ICMP, SNMP, IPsec, OSPF, EIGPR.
Engage in technical design of solutions based on use cases and business requirements.
Participate in proof of concepts and other technical evaluations of technologies, designs and solutions and provide recommendations.
Design public key infrastructures (PKIs), including use of certification authorities (CAs) and digital signatures Stay abreast of emerging technologies and threats proactively assess and evaluate the adoption thereof into the organization.
Adapting development methodologies appropriate to different stages/maturities of a product’s lifecycle.
Responsible for Scaling, Performance & Quality for the team.
Collaborate with delivery, engineering, quality, support, experience, program, and infrastructure partners to achieve goals.
Accountability for architecture, product excellence, decision-making, client communications and solution outcomes.

Software Engineer, Sr. Escalation Engineer

CALSOFT PVT. LTD

Bengaluru, Karnataka

06.2018 - 10.2019

Perform Debugging, triaging the dumps and testing the performance related issues.
Collaborate with Software Developers, Support, Product Management to get the best out of the product.
Orchestrated efficient large-scale software deployments, including testing features and correcting code.
Isolate, reproduce and track bugs and verify bug fixes Maintain tests and code in source control.
Own features or areas of product integration and complete all aspects of the QA process on those areas- system integration and product certification Design and execute tests including compatibility, performance benchmarking, Regression and BVT Work closely with developers on defect resolution.
Provide solutions for a wide range of complex problems like TCP/IP, NFS, SSH, SCP, FTP, SUDO.
Mentor and provide technical solutions to the team members.
Troubleshooting environment related issues on AIX, HP-UX, Windows, and UNIX operating system architecture issues.
Demonstrate excellent collaboration and communication skills as you obtain requirements, build a detailed design, and deliver a high-quality implementation of your software solutions.
Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.

Tier 3 Performance and Reliability Engineer

MICORSOFT CORPORATION

Bengaluru, Karnataka

08.2017 - 05.2018

Troubleshooting Performance related issues on Windows and Windows Components.
Analyzing the Windows OS Crash, Windows High CPU, and performance issues.
Working with Multiple profiling tools (Windows and Intel) to debug windows core issues and share update to the Customer.
Working closing with Escalation Engineering, Product Group and Windows hardware dev team to share feedback on Performance related issue and Enhancement on the same.
Troubleshooting OS Binaries, Windows Kernel related issue, Bug checks, hardware related issues.
Understanding for hardware architecture (X86 and X64) and disassembly of the same to find bugs and issues to the performance on the OS.
Collaborated with scientific, engineering, and technical personnel to resolve testing problems and system malfunctions.

Airport Hub Deployment Specialist

SOCIETE INTERNATIONALE DE TELECOMMINICATIONS AERONAUTIQUES

Gurgaon, Haryana

04.2016 - 08.2017

Provide L2 level technical support, guidance and direction for products supported.
Monitor and manage backup capacity.
Work closely with the lead architect for infrastructure and security matters across the SITAONAIR portfolio.
Meet high standards of performance, scalability, availability, and operability whilst maintain a strong design-to-cost culture to deliver our unit cost objectives.
Liaise with customer accounts as required.
Analyses and resolve escalated problems within target.
Creating Backups and Recovering of the Customer Database and upload it to the Cloud.
Document and implement changes to technical standards as required Able to conduct the vulnerability assessments.

Cessation Management Specialist

ORANGE BUSSINESS SERVICES

Gurgaon, Haryana

06.2014 - 10.2015

Implementation, Planning, and coordination of new green IT projects in Orange Business Services.
Entry of all RFCs for disconnects, validation, tracking, scheduling, HQ & local customer ownership for all high value disconnection requests and all Diamond & Business Critical Customers and Strategically important projects etc.
(Change & Release Management).
Work as a member of the extended customer facing team, working closely with the AM/PS/PM/CSM/CCIM/CM&RM teams.
(Change & Release Management).

L1 Technical Support engineer

ARVATO BERTELSMANN MARKETING SERVICES PVT LTD

Gurgaon, Haryana

01.2014 - 06.2014

Maintaining and administering all aspects of the Storage Area Network with the customer’s Environment.
Assisting customers with taking the backup and storage of the backups.
Assisting with Disaster Recovery and Bare Metal Recovery.
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
Patched software and installed new versions to eliminate security problems and protect data.

Senior Executive NET

AEGIS GLOBAL PVT LTD

Gurgaon, Haryana

06.2013 - 01.2014

Managed user accounts, groups, print queues and controlling access rights using Active Directory.
Responsible for managing Citrix Server 4.0 and configuring Citrix clients.
Installed, Configured, performed troubleshooting and deployed SP1 for Windows 2008 R2 and Windows 2012 Servers.
Supported all remote offices and home-based users using Net meeting, CISCO WebEx.

Summary

Overview

Work History

Software Engineer: Customer Success

Software Engineer, Sr. Escalation Engineer

Tier 3 Performance and Reliability Engineer

Airport Hub Deployment Specialist

Cessation Management Specialist

L1 Technical Support engineer

Senior Executive NET

Education

PG Certificate in Alternative Investments and Global Business - International Finance

Bachelor of Engineering - Electronics and Communication

Skills

Timeline

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