AMIT KUMAR VERMA
System Administrator
Lucknow,Uttar Pradesh
Summary
Collaborative Technical Support Engineer specializes in exploiting internal and external relationships to synergistically tackle complex issues. Elicits aid from vendors, colleagues, and other external sources to improve ticket responses. Combines personal expertise with diverse professional relationships to support maximum support quality.
Overview
6
6
years of professional experience
2
2
Certification
6
6
years of post-secondary education
Work History
System Engineer
Pentacle IT Solutions Pvt. Ltd
01.2010 - 12.2020
- Appointed for 1 yr
- At ICAR-NBFGR Lucknow as an IT Support Engineer
- Installation of Windows Server, Ubuntu & Mac OS Used remote diagnostic tools to identify sources of certain customer issues
- Hands on Microsoft Azure and Office 365 Services
- VMWare ESXi, VMWare Workstation & Virtual Box installation and deployment of
- VMs
- Delivered exceptionally high level of professionalism and support to each customer, upholding the company’s commitment to service
- Installed, configured, and maintained computer systems and network connections
- Maintained servers and systems to keep networks fully operational during peak periods
- Managing and administrating user domains, AD, OU, GPO on windows servers and accounts for different organizations
- Removed malware, ransomware, and other threats from laptops and desktop systems
- Responded to customer enquiries and provided technical assistance over phone and in person
- Answered calls and emails at help desk to assist customers with basic support, bug fixes and configuration issues
- Installation, configuration & troubleshooting of servers, Desktops & laptops
- Configuration of Sophos firewalls, switches, cisco systems products.
IT & Network Engineer
Fasttech Technology Services Pvt. Ltd, ICAR
11.2008 - 12.2019
- NBFGR Lucknow as an, I have to Maintaining and Administering computer networks and related computing environments including systems software, applications, software, hardware, and configurations
- Installing and configuring the computer peripherals, components, and drivers
- Maintained servers and systems to keep networks fully operational during peak periods
- Make sure that all the systems have the latest Windows update, keep Antivirus &
- All the software up-to-date and secured
- Setup for online meetings & interviews on different platforms like Zoom, Vidyo, MS
- Teams.
Hardware Cum IT Trainer
Orion Edutech Pvt. Ltd
05.2018 - 10.2019
- GKY Project
- Responsibilities:
- Taking hardware and networking classes as per the NSDC syllabus
- Maintains a safe and healthy training environment by following govt
- Standards and legal regulations & Support other cross-functional activities
- Preparing progress report of Trainees after each EPA & gives their feedback in
- PTM
- Taking backup of CCTV footage daily
- Managing & Maintaining Hardware and IT Labs for Practical classes.
Technical Support Engineer
CompuWorld Automation and System Care (P) Ltd
04.2016 - 03.2018
- Providing technical support to field engineers & technicians
- Troubleshooting systems, software, and hardware and network problems
- Preparing daily work progress reports on excel sheet & submit it to seniors
- Installing, maintaining, and repairing hardware at customer sites
- Dealing with customers & guiding them how to use their Laptop/Desktop for better performance & safety measures.
Education
MBA - Information Technology and Marketing
MBA - Information Technology & Marketing
ITM School of Management
AKTU 07.2021 - 07.2023
B. Tech. - Computer Science And Engineering
GCRG Memorial Trusts, BKT
07.2010 - 06.2014
12th class - undefined
S. M. P. B. I College
2009
10th class - undefined
S. R. Chandra H. S. S
2007
Skills
- Technical skills: -
- Good knowledge of operating systems:
- Windows Server, Windows, Linux, Mac,
- And Ubuntu
- Building and Managing IT Infrastructures
- Proficient troubleshooting of the computer software, hardware, and their
- Management
- Knowledge of Backup, restore and recovery procedures
- Confident and Learning ability during work
- Knowledge of networking, LAN & WAN troubleshooting, TCP/IP, Routing, modem
- Etc
- Application Software: VMware, MS office, Zoom, Virtual Box, MySQL etc
- Operating Systems: Windows, Windows server, Mac, and Linux
Accomplishments
- Certifications:
Certification
Azure: AZ-900, AZ-104
AWS: AWS Certified Cloud Practitioner
Sophos: ET80 - Sophos Firewall v18.5 – Engineer
Acronis: Cloude Tech Fundamentals, Cloud Tech Professional, Advanced
Security, Disaster Recovery & more.
Zoom: ZTS & ZSA
Timeline
MBA - Information Technology & Marketing
ITM School of Management
07.2021 - 07.2023
Hardware Cum IT Trainer
Orion Edutech Pvt. Ltd
05.2018 - 10.2019
Technical Support Engineer
CompuWorld Automation and System Care (P) Ltd
04.2016 - 03.2018
B. Tech. - Computer Science And Engineering
GCRG Memorial Trusts, BKT
07.2010 - 06.2014
System Engineer
Pentacle IT Solutions Pvt. Ltd
01.2010 - 12.2020
IT & Network Engineer
Fasttech Technology Services Pvt. Ltd, ICAR
11.2008 - 12.2019
MBA - Information Technology and Marketing
12th class - undefined
S. M. P. B. I College
10th class - undefined
S. R. Chandra H. S. S
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