Amit Pal Arora
Sales & Marketing, Logistics, Stock Management & Store Handling
Batala
Summary
Proven leader with a track record of enhancing team productivity and collaboration at Circle Turbomart. Leveraged respect and clear communication to foster trust and exceed performance metrics. Skilled in strategic planning and problem-solving, achieving significant improvements in operational efficiency. Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
3
3
Languages
Work History
Team Leader
Vivo
11.2020 - 07.2022
- Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
- Established clear communication channels that ensured the timely exchange of information between team members and stakeholders.
Assistant Relationship Manager
PNB MetLife
07.2018 - 10.2020
- Participated in weekly team meetings to discuss progress towards goals and share best practices for improved performance outcomes.
- Assisted Relationship Managers in managing a diverse portfolio of clients, ensuring optimal satisfaction levels.
- Strengthened client relationships by providing consistent support and addressing their financial needs.
- Completed thorough client assessments to ensure optimal product offerings tailored for their unique financial needs.
- Maintained a high level of knowledge surrounding industry trends, competitor products, and regulatory changes to provide well-informed advice and support clients effectively.
- Provided timely solutions to client inquiries, effectively resolving concerns and promoting long-term loyalty.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Created and maintained databases to track customer discussions and preferences for accurate, updated records.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
Retail Store Manager
Samsung Mobile
03.2015 - 07.2018
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Trained team members in successful strategies to meet operational and sales targets.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Submitted orders for new inventory.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
Samsung Experience Consultant
Samsung Mobile
01.2015 - 03.2015
- Enhanced client satisfaction by delivering customized consulting services tailored to individual needs.
- Created customized marketing materials to increase product awareness.
- Identified appropriate marketing channels and target customers for campaigns.
- Generated reports to support development and implementation of marketing plans.
- Achieving MoM/YoY targets.
- Try to give 100% knowledge and satisfaction before selling the product to the customer.
Relationship Executive
Tata Docomo
07.2013 - 12.2014
- Supported sales initiatives by creating compelling presentations showcasing company''s products and services for prospective clients.
- Maintained regular contact with clients and identified opportunities to deliver added value to client relationships.
- Achieved goals for sale of bank products and services and exceeded performance metrics for customer service.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Data Entry Operator
Nsb Bpo Solutions
11.2012 - 06.2013
- Ensured data security through adherence to strict confidentiality policies and procedures.
- Processed large volumes of data quickly while adhering to strict formatting guidelines, enhancing overall output quality.
- Provided valuable feedback on software enhancements or updates based on user experience as a Data Entry Operator, leading to improvements in system usability over time.
- Enhanced team productivity by efficiently organizing and prioritizing tasks for timely completion.
- Reduced turnaround time for projects with accurate and timely data entry, contributing to overall company success.
- Developed customized templates for faster data entry, resulting in improved workflow processes.
- Completed data entry tasks with accuracy and efficiency.
- Scanned documents and saved in database to keep records of essential organizational information.
Education
Bachelor of Arts - Arts
Guru Nanak Dev University
Amritsar, India 04.2001 -
Skills
Staff Management
Operations Management
Strategic Planning
Inventory Control
Waste Reduction
Inventory Oversight
Problem-Solving
Self Motivation
Multitasking
Decision-Making
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 50+ staff members.
- Achieved targets with accuracy and efficiency.
Timeline
Team Leader
Vivo
11.2020 - 07.2022
Assistant Relationship Manager
PNB MetLife
07.2018 - 10.2020
Retail Store Manager
Samsung Mobile
03.2015 - 07.2018
Samsung Experience Consultant
Samsung Mobile
01.2015 - 03.2015
Relationship Executive
Tata Docomo
07.2013 - 12.2014
Data Entry Operator
Nsb Bpo Solutions
11.2012 - 06.2013
Bachelor of Arts - Arts
Guru Nanak Dev University
04.2001 -