Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amit Patil

Navi Mumbai

Summary

Dedicated System Engineer with strong skills in network troubleshooting, incident management, and Cisco Router and Switch management. Proven track record of effective collaboration and report generation to enhance operational efficiency.

Overview

6
6
years of professional experience
2
2
Certifications

Work History

System Engineer - TCC Operations

Cloudzest Technologies Pvt.Ltd (Client : CSB Bank)
Mumbai
05.2024 - Current
  • Monitored critical infrastructure, servers, network devices, and databases with monitoring tools (OBM, NNMi) to ensure system reliability.
  • Respond to system alerts and events in real time.
  • Perform FLT and escalate incidents per defined SOPs.
  • Collaborate with L2 support teams, network manager and Incident manager for incident resolution and RCA.
  • Maintain event and incidents logs in incident tickets using ServiceNow.
  • Participated in daily morning prayer meeting and shared updates on incident status.
  • Generated daily/weekly reports on device health, uptime, and incident trends to support proactive management and decision-making.

NOC Engineer

Reliance Communication
Navi Mumbai
10.2022 - 04.2024
  • Resolved MPLS L3 VPN link issues to ensure reliable service delivery.
  • Troubleshot link down, packet drop, and flapping issues to restore customer connectivity.
  • Acquired practical skills in managing Cisco routers and switches.
  • Updating the tickets using Clarity OSS tools.
  • Coordinated with field team for service order implementation and assurance to meet customer expectations.

Network Support Engineer

Orient Technologies Pvt Ltd
Navi Mumbai
07.2020 - 08.2021
  • Monitored and troubleshot wireless network devices, maintaining connectivity for P2P links.
  • Installed and configured client routers, resolving connectivity issues to enhance client satisfaction.
  • Monitored and troubleshot RF links to ensure reliable connectivity for various clients at Tikona.

Education

Bachelor of Science - Information Technology

Pillai College of Arts, Commerce And Science
Panvel
03.2019

HSC - Science

Motilal Jhunjhunwala College
Vashi
03.2016

SSC -

Vivekanand Sankul
Sanpada
04.2014

Skills

  • Cisco Router and Switch management
  • Routing protocols: OSPF, BGP
  • DNS, DHCP, NAT, VLAN, STP
  • Firewall
  • Network troubleshooting
  • Incident management
  • Technical support
  • Report generation
  • OSI and TCP/IP Model

Certification

Taken training for CCNA

Timeline

System Engineer - TCC Operations

Cloudzest Technologies Pvt.Ltd (Client : CSB Bank)
05.2024 - Current

NOC Engineer

Reliance Communication
10.2022 - 04.2024

Network Support Engineer

Orient Technologies Pvt Ltd
07.2020 - 08.2021

Bachelor of Science - Information Technology

Pillai College of Arts, Commerce And Science

HSC - Science

Motilal Jhunjhunwala College

SSC -

Vivekanand Sankul
Amit Patil