Amit Valecha
Dombivli
Summary
A Professional with over 20 years of experience in enterprise support and program delivery. Demonstrated success in managing Large / Mid / Small-scale operations, driving efficiency, and enhancing customer satisfaction. Expertise in aligning strategies with organizational goals through data-driven decision-making and innovative service solutions. Recognized for optimizing processes, reducing costs, and leading high-performing teams to consistently elevate business performance.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Director, Program Management - Customer Delivery
Nasdaq (Formerly Adenza)
11.2023 - Current
- Strategically led enterprise support operations for a portfolio of high-profile clients, ensuring alignment with organizational goals and customer-centric strategies
- Directed end-to-end program delivery, focusing on operational efficiency, SLA/KPI adherence, and client satisfaction
- Fostered strong client relationships, serving as an escalation point for critical issues and driving resolution through effective stakeholder management
- Spearheaded governance frameworks to optimize support operations, improve processes, and ensure seamless service delivery across global teams
- Managed cross-functional teams and provided leadership to implement advanced support tools and technologies for improved operational efficiency
- Developed data-driven strategies leveraging analytics to identify areas of improvement and enhance decision-making processes
- Oversaw budget management, balancing cost-efficiency with the delivery of high-quality support services
Head - Projects
Tech Partner Alliance
10.2022 - 10.2023
- Designed and implemented strategic support initiatives for enterprise fintech and banking clients, ensuring seamless service delivery and high client satisfaction
- Managed a high-performing team to deliver SaaS solutions, meeting key performance metrics and operational objectives
- Established robust governance and operational excellence frameworks to enhance support efficiency and client engagement
Consultant Program Manager
Saksoft
06.2021 - 09.2022
- Directed operational readiness and enterprise support strategies for product integration with Colt UK, ensuring timely delivery and adherence to SLAs
- Strengthened client relationships through proactive communication and timely issue resolution, enhancing satisfaction and retention
Consultant Program Manager
Helius Computech
11.2020 - 05.2021
- Led M&A integration for a global data center company
- Defined AS-IS and target post-merger states while improving processes and tools
Consultant Project Manager
Volkswagen UK
08.2019 - 02.2020
- Managed EUC and application support transition between VWG and Bentley
- Developed business readiness plans and mitigated risks effectively
Global Program Manager
Jumio India
09.2018 - 05.2019
- Established the first PMO and defined project management processes
- Achieved 50% cost savings by reengineering project plans and renegotiating contracts
Deputy General Manager - Special Projects
Reliance Jio
05.2015 - 08.2018
- Directed nationwide enterprise support and infrastructure deployment projects, driving operational efficiency across telecom facilities
Senior Project Manager
NSC Global
05.2013 - 05.2015
- Delivered IT infrastructure projects across EMEA, APAC, and the Americas
Project Lead - IT Infrastructure
Mphasis, an HP Company
09.2011 - 11.2012
- Managed IT infrastructure projects for high-profile clients, ensuring seamless project execution and resource alignment
Team Leader - Project Coordination
Global Cloud Xchange (Formerly Reliance Globalcom)
03.2009 - 09.2011
- Oversaw WAN services rollout for global clients, ensuring project profitability and on-time delivery
Project Lead
WNS
05.2007 - 04.2009
- Managed scope planning, scheduling, and risk management for the implementation and maintenance of applications used by in-house SITA users
Senior Technical Service Executive
Accenture
08.2004 - 05.2005
- Delivered technical support for global enterprise clients, ensuring issue resolution and operational efficiency
Network Associate
Wipro Spectramind
10.2003 - 08.2004
- Provided network support services to enterprise clients, focusing on troubleshooting and network optimization
Senior Computer Hardware Engineer
Deltron Systems
01.2000 - 10.2003
- Delivered hardware support and managed installations for enterprise clients
- Collaborated with teams to troubleshoot and resolve critical hardware issues efficiently
Education
B.Tech. - Computer Science & Engineering
Calorx Teachers University
Ahmedabad, GujratAdvanced Diploma - Computer Hardware and Networking
Skills
- Strategic Direction
- Enterprise Technical Support
- SLA Management
- Service Delivery
- Process Improvement
- Stakeholder Engagement
- Customer-Centric Strategies
- Risk Mitigation
- Budget Optimization
- Team Leadership
- Analytics-Driven Decision-Making
- Change Management
Certification
- Project Management Professional (PMP, Prince2 & MSP)
- ITIL v4 Foundation Certified
- Cloud Computing (AWS, Azure)
Personal Information
Date of Birth: 03/16/78
Affiliations
- Prompt Enginerring
- Generative AI
Languages
Sindhi
First Language
Hindi
Proficient (C2)
C2
English
Proficient (C2)
C2
Japanese
Beginner
A1
Timeline
Director, Program Management - Customer Delivery
Nasdaq (Formerly Adenza)
11.2023 - Current
Head - Projects
Tech Partner Alliance
10.2022 - 10.2023
Consultant Program Manager
Saksoft
06.2021 - 09.2022
Consultant Program Manager
Helius Computech
11.2020 - 05.2021
Consultant Project Manager
Volkswagen UK
08.2019 - 02.2020
Global Program Manager
Jumio India
09.2018 - 05.2019
Deputy General Manager - Special Projects
Reliance Jio
05.2015 - 08.2018
Senior Project Manager
NSC Global
05.2013 - 05.2015
Project Lead - IT Infrastructure
Mphasis, an HP Company
09.2011 - 11.2012
Team Leader - Project Coordination
Global Cloud Xchange (Formerly Reliance Globalcom)
03.2009 - 09.2011
Project Lead
WNS
05.2007 - 04.2009
Senior Technical Service Executive
Accenture
08.2004 - 05.2005
Network Associate
Wipro Spectramind
10.2003 - 08.2004
Senior Computer Hardware Engineer
Deltron Systems
01.2000 - 10.2003
B.Tech. - Computer Science & Engineering
Calorx Teachers University
Advanced Diploma - Computer Hardware and Networking
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