Cinematography editing
AMIYA KAYAL
Operations Head
Kolkata
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Organized Office Manager with noted experience in administrative management. Prioritize projects and multitask effectively to achieve project goals. Methodical and detail-oriented team player with expertise in team leadership. Offering these skills and strong work ethic. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
2
2
Certifications
3
3
Languages
Work History
Service Quality Analyst
IKF TECHNOLOGIES PVT LTD
- Supported the continuous improvement of call center operations through regular collaboration with team leaders and supervisors.
- Supported the implementation of new technologies, tools, and processes to enhance call center efficiency and agent performance.
- Completed root cause analyses for recurring issues identified during the QA process, leading to more efficient problem-solving methods within the organization.
- Developed comprehensive reports on agent performance, contributing to staff training and development initiatives.
Assistant Placement Manager
ORION EDUTECH PVT LTD
- Coordinated career fairs and networking events, resulting in higher visibility for our clients in their respective industries.
- Conducted regular follow-up meetings with clients and employers to assess satisfaction levels and address any concerns or suggestions for improvement.
- Established positive rapport with candidates through consistent communication during the entire job search process.
- Cultivated a supportive work environment among team members through open communication channels and regular feedback sessions.
- Managed a team of recruiters, providing support and guidance to ensure optimal performance and productivity.
- Improved candidate screening processes for better-quality matches between candidates and potential employers.
- Implemented tracking systems to monitor the success rates of placed candidates, allowing for continuous improvement in our placement strategies.
- Enhanced client satisfaction by streamlining the placement process and effectively matching candidates with suitable job opportunities.
- Negotiated competitive salary packages on behalf of candidates, ensuring fair compensation based on experience and qualifications.
- Participated in professional development training sessions, staying up-to-date on best practices within the recruiting field.
- Utilized data-driven approaches when analyzing industry trends to tailor recruitment strategies accordingly.
- Facilitated workshops on resume writing, interview skills, and job search techniques to improve clients'' chances of securing employment.
- Developed strong relationships with employers, leading to an increased number of job placements for our clients.
- Continuously evaluated and refined internal processes, ensuring optimal efficiency and effectiveness within the placement management team.
- Increased overall placement rate by actively engaging with both new and existing employer partners within various industries.
- Coordinated technical training and personal development classes for staff members.
- Collaborated with legal and compliance teams to review paperwork, obtain feedback, and procure available information for new training processes.
- Reduced process gaps while supervising employees to achieve optimal productivity.
- Effectively coordinated assessments and managed placement process and data
- Arranged guest lecture & industry visit programme
Head Program Managment & Placement Skills
MAHENDRA NATH GHOSH EDUCATIONAL & WELFARE TRUST
- Worked effectively in fast-paced environments.
- Cultivated interpersonal skills by building positive relationships with others.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Provided professional services and support in a dynamic work environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved problems, improved operations and provided exceptional service.
- Gained strong leadership skills by managing projects from start to finish.
- Self-motivated, with a strong sense of personal responsibility.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Passionate about learning and committed to continual improvement.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Organized and detail-oriented with a strong work ethic.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Managed time efficiently in order to complete all tasks within deadlines.
- Managed mobilization team & project mobilization plan
- Maintained batch management & attendance according to project norms
- Oversaw assessment process
- Work on placement according to project norms
- Ensured readiness of new centers
- Managed state wise center operations included center fund & administration
- Conducted center visit & quality monitoring programs
- Handel state wise teams with centers and various project
- Strengthened communication skills through regular interactions with others.
- Skilled at working independently and collaboratively in a team environment.
Education
HS
HARINAVI D.V.A.S HIGH SCHOOL
Kolkata, IndiaBachelor of Arts -
UNIVERSITY OF CALCUTTA
Kolkata, India 04.2001 -
Skills
Service Level Agreements
Cross-Functional Teamwork
Complaint Handling
Paperwork Processing
Scheduling
Report Generation
Complaint resolution
Data Entry
Appointment Scheduling
Coordination
Follow-up skills
Office equipment proficiency
Escalation management
Prioritization
Spreadsheets
Call triaging
Call center experience
Team Development
Critical Thinking
Record preparation
Problem Resolution
Administrative Support
Quality Control
Order Fulfillment
Service standard compliance
Brand representation
Microsoft Excel
Delivery Scheduling
Client Relations
Report creation
Microsoft Outlook
Research
Promotional support
Staff education and training
Money handling abilities
Microsoft PowerPoint
Lead Generation
Staff Training
Problem-solving abilities
Order Processing
Documentation
Training development aptitude
Computer Proficiency
Clerical Support
Additional Information
ACHIVMENT
- Promoted from placement manager to Head OF Programe Management & Skills within 3 months
- Received 3 promotions and raises within 15 months
PROJECTS
- PMKVY
- PMKK
- PBSSD
- RPL
- PM POUSHAN
- CSR : Tata Strive,City Bank,Powergrid,Birla Corporation,Jindal,Genaration,M Juntion
Certification
Cinematography & Editing
Interests
signature
Amiya Kayal
Timeline
Bachelor of Arts -
UNIVERSITY OF CALCUTTA
04.2001 -
Service Quality Analyst
IKF TECHNOLOGIES PVT LTD
Assistant Placement Manager
ORION EDUTECH PVT LTD
Head Program Managment & Placement Skills
MAHENDRA NATH GHOSH EDUCATIONAL & WELFARE TRUST
HS
HARINAVI D.V.A.S HIGH SCHOOL