AMIYA SUTRADHAR
SILIGURI
Summary
Experienced in banking operations with focus on customer service, product knowledge and sales techniques. Proven strengths in relationship building, problem-solving and communication skills. Contributed to significant growth of customer base by offering tailored financial solutions and maintaining high level client satisfaction in previous roles. Results-driven Banking Associate known for unparalleled productivity and efficient task completion. Skilled in risk management, compliance adherence, and customer relationship management. Excel in communication, problem-solving, and teamwork to ensure optimal service delivery and client satisfaction.
Overview
1
1
year of professional experience
1
1
Certification
Work History
BUSINESS CORRESPONDENT/Facilitator
STATE BANK OF INDIA
SILIGURI
09.2024 - 08.2025
- Assisted clients with account inquiries and service requests.
- Maintained up-to-date knowledge of banking products and services.
- Collaborated with team members to enhance customer experience.
- Addressed client concerns promptly to ensure satisfaction.
- Supported daily branch operations and administrative tasks.
- Educated customers on digital banking tools and features.
- Prepared reports on daily transactions for management review.
- Assisted customers by phone and in person by answering banking questions and recommending solutions.
- Assisted customers with opening new accounts, processing deposits and withdrawals, and providing account information.
Education
Bachelor of Education -
West Bengal University of Teachers Training, Education Planning and Administration
01.2022
Qualified Central Teacher Eligibility Test -
CBSE
01.2022
Master of Arts - English Literature
University of North Bengal
01.2019
Bachelor of Arts - English
University of North Bengal
01.2017
Higher Secondary -
West Bengal Council of Higher Secondary Education
01.2014
Madhyamik -
West Bengal Board of Secondary Education
01.2012
Skills
- Teaching
- Account management
- Digital banking education
- Customer service
- Branch operations support
- Team collaboration
- Conflict resolution
- Report preparation
- Relationship building
- Client engagement
- Effective communication
- Business strategy
- Problem solving
- Attention to detail
- Time management
Languages
BENGALI, English, Hindi
Hobbies and Interests
Playing Guitar and music
Certification
BUSINESS CORRESPONDENT/FACILITATOR AT STAE BANK OF INDIA APPROVED BY Banking, financial services and insurance (BFSI)
MY CUSTOM SECTION
Basic knowledge of computer Applications
Timeline
BUSINESS CORRESPONDENT/Facilitator
STATE BANK OF INDIA
09.2024 - Current
Bachelor of Education -
West Bengal University of Teachers Training, Education Planning and Administration
Qualified Central Teacher Eligibility Test -
CBSE
Master of Arts - English Literature
University of North Bengal
Bachelor of Arts - English
University of North Bengal
Higher Secondary -
West Bengal Council of Higher Secondary Education
Madhyamik -
West Bengal Board of Secondary Education
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