AMJAD HUSSAIN LASKAR
Bengaluru,KA
Summary
Professional in operations management with significant experience in optimizing business processes and driving efficiency. Skilled in team collaboration, strategic planning, and problem-solving to achieve high-impact results. Known for adaptability, reliability, and strong leadership in dynamic environments. Expertise includes logistics coordination, budget management, and performance analysis.
Overview
8
8
years of professional experience
Work History
Area Operations Manager
Merlin Brands Private Limited
01.2025 - Current
- As the head of multiple stores within my cluster, I am responsible for managing the overall budget and strategy for all stores.
- I handle complex operational issues that may arise across multiple locations.
- I ensure that each store within my cluster is budgeted and planned for, including marketing activities, manpower costing, P&L, liquidation of old merchandise, internal audits, and more.
- I work closely with the Head of Retail and Retail Management teams to keep them informed about retail activities, such as Warehouse/E-commerce, NSO, Refit, New Catchment, New Property Proposal, and more.
- I manage the performance of Store Managers, ASM and Department Managers by conducting regular 1-2-1s, and performance reviews, and fostering a culture of learning and development.
- I coach and develop Store Managers to achieve excellent standards, results, and best practices within the Cluster Store.
- I ensure that Store Managers adhere to SOP Audit, Store Standards, Shrinkage Control, and Attrition Control as per the norm.
- I make sure that NSO and refitted stores are opened and operated with complete end-to-end support.
- Handling SIS/MBO/Trade Business
Section Operations Manager
Marks & Spencer private Limited
04.2024 - 09.2024
- Achieved 4% annual sales growth by implementing effective sales strategies and consistently meeting quarterly targets.
- Maintained high customer satisfaction by delivering excellent service, resolving issues quickly, and ensuring a clean, organized store.
- Improved inventory accuracy through better control systems, regular stock audits, and minimizing losses.
- Demonstrated strong leadership by training and mentoring assistant managers, coaching team members, and guiding the team to meet business goals.
- Enhanced customer service standards by introducing training programs, tracking feedback, and improving service processes.
- Controlled store expenses and budgets by applying cost-control measures, monitoring spending, and ensuring profitability.
- Boosted operational efficiency by streamlining processes, reducing waste, and improving overall productivity.
Senior Department Operations Manager
Lifestyle International Private Limited (Max Division)
04.2022 - 02.2024
- Delivered great customer service by resolving issues quickly, keeping customers happy, and maintaining a clean, welcoming store.
- Improved inventory accuracy with better systems, regular stock checks, and reduced losses.
- Showed strong leadership by training, mentoring, and guiding teams to achieve business goals.
- Enhanced customer service standards with training programs and feedback-driven improvements.
- Controlled store expenses and budgets to maintain profitability.
- Boosted operational efficiency by streamlining tasks, cutting waste, and improving productivity.
- Set clear expectations and conducted periodic reviews to align team performance.
- Drove employee engagement by ensuring activities were in line with the HR calendar.
- Ensured timely Rewards & Recognition (R&R) programs to motivate teams.
- Designed and executed incentive plans that improved performance.
- Monitored and ensured proper execution of the training calendar.
- Identified and developed at least two high-potential employees each year for elevated roles.
- Created monthly staff engagement plans and competitions to encourage a positive, competitive spirit and drive incremental business.
Store Manager
Anita Dongre Private Limited
05.2018 - 03.2022
- Sales and Customer Care: Help customers buy what they need, answer their questions, and solve their problems. Make sure customers are happy with their purchases and come back to the store.
- Store Support: Assist the store manager with daily tasks, like managing stock and keeping the store tidy. Help the team with their work, answer their questions, and provide guidance when needed.
- Team Collaboration: Work with the team to achieve sales targets, provide great customer service, and keep the store running smoothly. Help to create a positive and supportive team culture.
- Key Responsibility Areas
Education
Master of Business Administration - MBA
Rabindranath Tagore University -AiSETC
12.2025
Bachelor of Commerce - B.COM
Rabindranath Tagore University -AiSETC
01.2021
Advance Excel, MS Office Visual Merchandising - CCNA, & Software application Tally ERP 0.9
Aptech Learning-Private Institute of Computer & visual merchandising
01.2019
12th Intermediate - Completed
Madhab Chandra Das College -Under Assam University
01.2017
10th Schooling - Completed
L C High School-SEBA Assam Board of Assam University
01.2014
Skills
- Leadership & Team Management
- Lead and motivate high-performing teams
- Foster positive work environments
- Drive employee engagement and morale
- Customer Service Excellence & Loss prevention
- Deliver exceptional customer experiences
- Resolve customer issues promptly
- Analytical Thinking Communication
- Planning Lead with Integrity Relationship
- Management Competitive Intelligence
- Customer Centricity Resource Allocation
- Passion for Results Operational Excellence
- Product knowledge Process Adherence
- Market knowledge Strategic Planning
- Managing People Business Initiative
- MS Office: Excellent proficiency in Excel formulas, PowerPoint presentations, and preparing detailed MIS reports
- Advanced Excel: Strong expertise in online and web-based Excel tools for data analysis and reporting
- Canva & AI Tools: Excellent in creating professional business reports, dashboards, and visual presentations
- ChatGPT 52: Skilled in applying AI-driven solutions, including robotics applications, process automation, and content generation
Accomplishments
- Collaborated with team of 35 in the development of Rabitat & Headway.
- Supervised team of 35 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 100% through effectively helping with operations and growth.
- Resolved product issue through consumer testing.
- Achieved 100% by completing 50 with accuracy and efficiency.
- Documented and resolved staff concern which led to 100%.
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Timeline
Area Operations Manager
Merlin Brands Private Limited
01.2025 - Current
Section Operations Manager
Marks & Spencer private Limited
04.2024 - 09.2024
Senior Department Operations Manager
Lifestyle International Private Limited (Max Division)
04.2022 - 02.2024
Store Manager
Anita Dongre Private Limited
05.2018 - 03.2022
Bachelor of Commerce - B.COM
Rabindranath Tagore University -AiSETC
Advance Excel, MS Office Visual Merchandising - CCNA, & Software application Tally ERP 0.9
Aptech Learning-Private Institute of Computer & visual merchandising
12th Intermediate - Completed
Madhab Chandra Das College -Under Assam University
10th Schooling - Completed
L C High School-SEBA Assam Board of Assam University
Master of Business Administration - MBA
Rabindranath Tagore University -AiSETC