Summary
Overview
Work History
Education
Skills
Interests
Certification
Timeline
Generic

Amjad Pasha A

Senior System engineer
Bangalore

Summary

Experienced System Engineer with nearly 4 years of IT support experience, specializing in advanced troubleshooting, system administration, and remote infrastructure monitoring. Skilled at resolving escalated issues, performing root cause analysis, and managing server and network environments. Effective communicator with expertise in Windows systems and enterprise monitoring tools like Service Now.

Overview

4
4
years of professional experience
5
5
years of post-secondary education
7
7
Certifications
4
4
Languages

Work History

Analyst

EY
09.2022 - Current
  • Performed advanced troubleshooting of software, hardware, and network-related issues escalated from L1 teams.
  • Provided remote support using RDP, SSH, and enterprise-grade remote administration tools.
  • Conducted in-depth root cause analysis of recurring incidents to drive permanent resolutions.
  • Proactively monitored infrastructure using Service Now
  • Participated in 24x7 support for remote datacenters, handling planned maintenance, patching, and emergency outages.
  • Assisted in development of system security protocols.
  • Created user accounts and assigned permissions.
  • Administered user accounts, permissions, and security policies using Active Directory / LDAP / IAM tools.
  • Installed, configured, and hardened Windows/Linux operating systems and essential software packages.
  • Created documentation for SOPs, troubleshooting playbooks, and KB articles to support cross-functional teams.
  • Collaborated with engineering and vendor teams during infrastructure upgrades and incident resolution.

Desktop support engineer

IBEON INFOTECH PVT LTD
08.2021 - 07.2022
  • Troubleshooting software related issues.
  • Working on Windows.
  • Remote desktop and remote assistance.
  • Optimized PC performance through regular updates, patches, and system upgrades.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Monitored system performance to maintain system integrity.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.

Education

BE -

Channabasaveshwara Institute of Technology
Tumkūr, India
07.2017 - 04.2022

Skills

Subnetting, DNS, DHCP, VLANs, basic firewall rules

Interests

GYM
Playing cricket
Listening to songs

Certification

Microsoft office 365 Administration

Timeline

Information security update

06-2025

Microsoft

03-2025

AWS CLOUD

02-2025

Microsoft office 365 Administration

12-2023

IBM AI

12-2023

Password secure EMEIA

11-2023

Certified in AWS C1oud Practitioner

04-2023

Analyst

EY
09.2022 - Current

Desktop support engineer

IBEON INFOTECH PVT LTD
08.2021 - 07.2022

BE -

Channabasaveshwara Institute of Technology
07.2017 - 04.2022

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