MS EXCEL
AMJAD SHAIKH
SALES MANAGER
MUMBAI,MH
Summary
Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.
Overview
13
13
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Sales Manager
BYJU'S
MUMBAI, Maharashtra
05.2022 - Current
- Tracked pipeline data, won vs. lost opportunities and lead response times with Salesforce CRM.
- Targeted and prospected for new business through telemarketing, individual creativity and innovation.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Evaluated performance against goals and implemented appropriate development plans.
Sales Manager
RIQAB BUSINESS LTD
MUMBAI, Maharashtra
07.2018 - 03.2022
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Maintained marketplace visibility marketplace by participating in industry-related and community activities.
- Met with clients, delivering presentations and educating on product and service features and offerings.
- Closed lucrative sales deals using strong negotiation and persuasion skills.
- Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
Sales Manager
THE COUNTRY CLUB
MUMBAI, Maharashtra
06.2013 - 07.2018
- Recruited and hired top-level talent to add value and expertise to sales department.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Reviewed customer service agreements for terms and conditions pricing and accuracy.
- Used vendor expertise to deliver educational content to sales team.
- Understand customers needs and develop plans to address them.
- Resolved customer issues quickly to close deals and boost client satisfaction.
CUSTOMER SERVICE ASSISTANT
BEST SELLING LTD (LONDON)
LONDON, EAST
01.2011 - 03.2013
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Managed timely and effective replacement of damaged or missing products.
- Delivered prompt service to prioritize customer needs.
TELE CALLER
E-SPECTRUM (U.S.A.) PROCESS
MUMBAI, Maharashtra
08.2008 - 09.2010
- Leveraged CRM database to manage customer data, log calls and other activities and generate reporting to deliver actionable insights and develop sales pipeline.
- Delivered prepared sales pitch from script and persuaded potential customer to purchase product or service.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Completed daily and weekly sales reporting using assigned tools.
Education
Bachelor of Arts - ENGLISH (T.Y.B.A.)
S.N.COLLEGE(MUMBAI UNIVERSITY)
MUMBAI 04.2005 - 05.2008
Skills
Vendor management
Relationship building
Sales expertise
B to B sales
Order management
Business development and planning
Sales processes
Sales Reporting
Sales presentations
Direct sales
Sales operation
New Business Development
Strategic planning
Product and service sales
Software
MS WORD
CRM
POWER POINT
COREL DRAW
Interests
SWIMMIMG
PLAYING FOOTBALL
WORKOUT
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
I can’t understand why people are frightened of new ideas. I’m frightened of the old ones.
John Cage
Timeline
Sales Manager
BYJU'S
05.2022 - Current
Sales Manager
RIQAB BUSINESS LTD
07.2018 - 03.2022
Sales Manager
THE COUNTRY CLUB
06.2013 - 07.2018
CUSTOMER SERVICE ASSISTANT
BEST SELLING LTD (LONDON)
01.2011 - 03.2013
TELE CALLER
E-SPECTRUM (U.S.A.) PROCESS
08.2008 - 09.2010
Bachelor of Arts - ENGLISH (T.Y.B.A.)
S.N.COLLEGE(MUMBAI UNIVERSITY)
04.2005 - 05.2008