Amjad Shaikh
Pune
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change.
Overview
14
14
years of professional experience
1
1
Certification
Work History
STORE MANAGER
APPLE PUNE
Pune
11.2022 - Current
- Developed strong training programs and ongoing mentoring to enable staff to deliver outstanding customer service
- Enhanced customer experience by sharing in-depth product knowledge and making personalized recommendations
- Accurately forecasted sales performance to optimize budgeting and stock ordering processes
- Improved visual merchandising displays by reorganizing sales floor layout
- Exceeded revenue forecasts and achieved maximum sales within branch territory
- Implemented new practices to improve customer satisfaction metrics
- Strengthened store brand through effective advertising and visual merchandising strategies
- Aligned company objectives and quality standards by developing and sharing best practices
- Recommended process improvements by analyzing strategic, core, and support operations
- Motivated team and increased sales volume through incentivizing sales contests
- Prepared monthly and annual sales reports to assess growth and identify improvement areas.
RETAIL STORE MANAGER
SWAROVSKI BANGALORE AIRPORT
Bangalore
12.2021 - 11.2022
- Efficiently managed a team of over 10 employees, overseeing work schedules and addressing queries, regulations, and complaints
- Identified performance improvements and managed team changes effectively
- Resolved complex customer complaints, leading to enhanced customer satisfaction and loyalty
- Scheduled staff according to traffic volumes during peak periods and holidays
- Increased foot traffic, profits, and customer loyalty through innovative marketing and sales promotions
- Provided accurate answers to customer, employee, and head office queries by maintaining extensive product knowledge
- Collaborated with head office in weekly meetings to develop strategic plans for store sales, awareness, and growth.
RETAIL STORE MANAGER
APPLE BANAGALORE
Bangalore
01.2019 - 12.2021
- Fostered positive employee relationships by cultivating a supportive and encouraging work environment
- Enhanced foot traffic, profits, and customer loyalty through innovative marketing and sales promotions
- Increased profitability by implementing various marketing channels and sales strategies
- Motivated the team and increased sales volume via incentivizing sales contests
- Educated customers about available processes and services to drive sales
- Prepared monthly and annual sales reports to assess growth and identify improvement areas
- Organized incentivizing sales contests to boost team morale.
RETAIL STORE MANAGER
PAVERS ENGLAND INDIA HYDERABAD & PUNE
Hyderabad & Pune
02.2018 - 10.2019
- Achieved customer retention by resolving complaints through merchandise exchange, refunds, and bill adjustments
- Enhanced team skills and performance by creating and directing sales training and development courses
- Mentored employees in successful selling techniques and encouraged cross-selling of additional products and services
- Increased business and sales revenues by planning and executing promotional in-store events
- Supported upselling by briefing team on product and promotion changes
- Ensured regulatory compliance by completing audits and risk assessments
- Practiced economical measures by creating an operating budget to compute costs and expenditures.
RETAIL STORE MANAGER
RUOSH INDIA MUMBAI & PUNE
Mumbai & Pune
01.2016 - 09.2018
- Enhanced team performance by closely monitoring and identifying areas for improvement and managing changes
- Fostered positive work environment by maintaining supportive and encouraging employee relationships
- Verified supply and met distribution demands by evaluating stock adequacy
- Drove sales by promoting new product releases and limited edition items
- Recommended policy improvements based on extensive audits and research into current compliance and faults.
RETAIL ASSISTANT STORE MANAGER
MODERN APPAREL RETAIL
PUNE
02.2011 - 12.2016
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Developed and implemented sales strategies to increase market share.
- Analyzed data to identify trends in customer behavior and develop plans accordingly.
- Managed daily operations of sales department, including supervision of staff members.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Achieved company growth and brand development through market expansion and sales.
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE & ENGINEERING - BACHELOR OF ENGINEERING
OSMANIA UNIVERSITY
HYDERABAD05-2017
Skills
- Store Merchandising
- Operations Management
- Competitor Monitoring
- Customer Service Management
- Team Development
- Relationship building and management
- Inventory Management
- Order Management
- Sales Analysis
- Inventory Control
- Employee supervision and motivation
- Team Building and Leadership
- KPI Tracking
- Project Management
- Market research and sales analysis
- Sales Forecasting
Accomplishments
APPLE CHAMPION +
January 2023 - Current
Customers are at the heart of everything Apple does. And you are at the heart of the Apple Excellence Program, which will help you create amazing
experiences for your customers.
The programme is designed for you, where knowledge, skills and a global community are just the beginning. You'll get what you need to help your
customers discover their passions through Apple products.
4cr INR Business Record
November 2019 - November 2022
Achieved the prestigious 1cr Business Record at Apple Store in 2019 by driving excellent sales performance and organizational efficiency.
Sales Achievement Award
2014
Received Sales Achievement Award for generating 1 Lakh in a single day's sales from 2014 to 2016.
1st Prize awarded at Reebok for highest contribution for West Region
Awarded 1st Prize for highest contribution to Reebok's West Region, recognizing outstanding sales and team leadership.
1st Prize at Reebok Product Training & Footwear Specialist
Awarded 1st Prize at Reebok for exceptional performance in Product Training & Footwear Specialist.
Visual Merchandising
2012 - 2014
Awarded Best Visual Merchandising Store from 2012 to 2014.
Certification
Leadership Agility - Dale Carnegie
Completed training in Leadership Agility from Dale Carnegie to enhance leadership skills and adaptivity in dynamic environments.
Agile Learner - Dale Carnegie
Acquired Agile Learner certification from Dale Carnegie to develop agile learning methodologies for continuous improvement.
Timeline
STORE MANAGER
APPLE PUNE
11.2022 - Current
RETAIL STORE MANAGER
SWAROVSKI BANGALORE AIRPORT
12.2021 - 11.2022
RETAIL STORE MANAGER
APPLE BANAGALORE
01.2019 - 12.2021
RETAIL STORE MANAGER
PAVERS ENGLAND INDIA HYDERABAD & PUNE
02.2018 - 10.2019
RETAIL STORE MANAGER
RUOSH INDIA MUMBAI & PUNE
01.2016 - 09.2018
RETAIL ASSISTANT STORE MANAGER
MODERN APPAREL RETAIL
02.2011 - 12.2016
Leadership Agility - Dale Carnegie
Completed training in Leadership Agility from Dale Carnegie to enhance leadership skills and adaptivity in dynamic environments.
Agile Learner - Dale Carnegie
Acquired Agile Learner certification from Dale Carnegie to develop agile learning methodologies for continuous improvement.
BACHELOR OF ENGINEERING - COMPUTER SCIENCE & ENGINEERING - BACHELOR OF ENGINEERING
OSMANIA UNIVERSITY
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