AMJAD SHAIKH
RETAIL STORE MANAGER
PUNE
Summary
Dynamic retail leader with a proven track record at Apple, excelling in sales analysis and team leadership. Enhanced customer loyalty through innovative marketing strategies and exceptional service, driving revenue growth. Skilled in inventory management and conflict resolution, fostering a motivated team environment that consistently exceeds performance goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
STORE MANAGER
APPLE ( IVENUS PREMIUM PARTNER )
PUNE
11.2022 - Current
- Developed training programs and mentoring initiatives to enhance employee capabilities and customer service.
- Aligned company objectives with operational standards by sharing best practices across teams.
- Forecasted sales performance accurately to optimize budgeting and streamline stock ordering processes.
- Improved visual merchandising by reorganizing sales floor layout, increasing customer engagement.
- Exceeded revenue forecasts through strategic planning and execution within branch territory.
- Implemented innovative practices that enhanced customer satisfaction metrics and drove repeat business.
- Strengthened brand recognition through effective advertising campaigns and visual merchandising strategies.
- Motivated team members via engaging sales contests, boosting overall sales volume.
RETAIL STORE MANAGER
SWAROVSKI
BANGALORE AIRPORT
12.2021 - 11.2022
- Efficiently managed a team of over 10 employees, overseeing work schedules and addressing queries, regulations, and complaints.
- Identified performance improvements and managed team changes effectively.
- Resolved complex customer complaints, leading to enhanced customer satisfaction and loyalty.
- Scheduled staff according to traffic volumes during peak periods and holidays.
- Increased foot traffic, profits, and customer loyalty through innovative marketing and sales promotions.
- Provided accurate answers to customer, employee, and head office queries by maintaining extensive product knowledge.
- Collaborated with head office in weekly meetings to develop strategic plans for store sales, awareness, and growth.
RETAIL STORE MANAGER
APPLE ( APTRONIX PREMIUM PARTNER )
BANAGALORE
12.2019 - 11.2021
- Cultivated supportive work environment to foster positive employee relationships.
- Increased profitability through implementation of diverse marketing channels and sales strategies.
- Enhanced foot traffic and customer loyalty via innovative marketing campaigns and promotions.
- Motivated team to boost sales volume through competitive sales contests.
- Educated customers on available processes and services to drive revenue.
- Prepared monthly and annual sales reports for growth assessment and improvement identification.
RETAIL STORE MANAGER
PAVERS ENGLAND INDIA
HYDERABAD & PUNE
01.2018 - 11.2019
- Resolved customer complaints through merchandise exchanges, refunds, and bill adjustments, enhancing retention rates.
- Developed and facilitated sales training programs to elevate team skills and performance.
- Mentored employees in effective selling techniques, driving cross-selling initiatives for additional products.
- Planned and executed promotional in-store events, significantly increasing sales revenues.
- Briefed team on product updates and promotions to support upselling efforts.
- Completed audits and risk assessments to ensure regulatory compliance across operations.
- Created an operating budget to manage costs and optimize expenditures efficiently.
RETAIL STORE MANAGER
RUOSH INDIA ( SARA SOULE PVT LTD )
MUMBAI & PUNE
06.2016 - 12.2017
- Monitored team performance to identify improvement areas and implemented necessary changes.
- Cultivated positive work environment through supportive employee relationships.
- Evaluated stock adequacy to ensure supply met distribution demands.
- Promoted new product releases and limited edition items to drive sales.
- Recommended policy improvements based on comprehensive audits and compliance research.
RETAIL ASSISTANT STORE MANAGER & STORE MANAGER
MULTI BRAND OUTLET ( LARGE FORMAT STORE AT MODERN APPARELS INDIA PVT LTD )
PUNE
01.2011 - 05.2016
- Monitored team performance to identify improvement areas and manage necessary changes.
- Fostered positive work environment through supportive employee relationships.
- Evaluated stock levels to verify supply and meet distribution demands.
- Promoted new product releases and limited edition items to drive sales.
Education
BACHELOR OF ENGINEERING - COMPUTER SCIENCE & ENGINEERING
05.2016
Skills
- Sales analysis and reporting
- Customer relationship management
- Inventory management
- Conflict resolution
- Team leadership
- Documentation and reporting
- Performance evaluation
- Merchandise quality standards
- Staff supervision and motivation
- Goal setting and achievement
- Product merchandising
- Meeting facilitation
- Store operations oversight
- Customer service management
- Multitasking and organization
Certification
- Leadership Agility, Dale Carnegie, Completed training in Leadership Agility from Dale Carnegie to enhance leadership skills and adaptivity in dynamic environments.
- Agile Learner, Dale Carnegie, Acquired Agile Learner certification from Dale Carnegie to develop agile learning methodologies for continuous improvement.
Hobbies and Interests
Bike riding, roaring engines, and endless roads, freedom calls under the open skies With the wind as my guide.
Languages
- ENGLISH
- HINDI
- MARATHI
Recognitions
- Apple Champion, the program is designed for knowledge, skills, and a global community, are just the beginning. You'll get what you need to help your customers discover their passions through Apple products, 11/01/22
- 4cr INR business record, achieved the prestigious 1cr business record at the Apple Store in 2019 by driving excellent sales performance and organizational efficiency, 11/01/22
- Sales Achievement Award, received Sales Achievement Award for generating 1 lakh in a single day's sales from 2014 to 2016, 01/01/14
- 1st prize awarded at Reebok for highest contribution to the West Region, awarded 1st prize for highest contribution to Reebok's West Region, recognizing outstanding sales and team leadership
- Best Visual Merchandising Store, awarded Best Visual Merchandising Store from 2012 to 2014
Timeline
STORE MANAGER - APPLE ( IVENUS PREMIUM PARTNER )
11.2022 - Current
RETAIL STORE MANAGER - SWAROVSKI
12.2021 - 11.2022
RETAIL STORE MANAGER - APPLE ( APTRONIX PREMIUM PARTNER )
12.2019 - 11.2021
RETAIL STORE MANAGER - PAVERS ENGLAND INDIA
01.2018 - 11.2019
RETAIL STORE MANAGER - RUOSH INDIA ( SARA SOULE PVT LTD )
06.2016 - 12.2017
RETAIL ASSISTANT STORE MANAGER & STORE MANAGER - MULTI BRAND OUTLET ( LARGE FORMAT STORE AT MODERN APPARELS INDIA PVT LTD )
01.2011 - 05.2016
OSMANIA UNIVERSITY - BACHELOR OF ENGINEERING, COMPUTER SCIENCE & ENGINEERING