Amlan Chakraborty
Guwahati
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organized Patient Service Representative with 18 years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Knowledgeable and dedicated customer service professional with extensive experience in Pharma industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
20
20
years of professional experience
1
1
Certification
Work History
ABM
Integri Medical
Guwahati
03.2024 - Current
- NFIS Device, meeting KOLs of the entire NE region, vaccinators, and NICU hospitals purchasers.
- Also in the tender business.
- Recognized for outstanding annual performance.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Displayed exceptional ability to solve problems, handling issues proficiently and effectively.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted CME training sessions for hospital staff.
Lead Therapy Manager(BM)
MSD Pharmaceuticals Pvt.Ltd
Guwahati
07.2014 - 03.2024
- Demonstrated exceptional skills in MSD.
- Achieved MD's Club Award after eight consecutive years of excellence.
- Recognized for achieving top performance in the zone for three consecutive years.
- Led the coordination of 24 Continuing Medical Education sessions.
- Specialized in Derma, Ortho, CP, Pedia, ENT and GP segments.
- Directed tasks covering all of the Northeastern area.
- Marketed Quadriderm, Decadurabulin, Gardasil, Elocon, Alaspan, and Fosavance.
- BM
- Launched and managed a project with 4 team members, achieving an initial capital outlay of 15 lakh for a business valued at 1 crore.
FSO
Wockhardt Ltd
Guwahati
06.2007 - 06.2010
- Exceeded annual targets with consistent 40% growth.
- Reached target PCPM exceeding 2.8L with a call average of 9.5.
- Consistently drive business growth.
- Efficiently managed and updated ABM with current doctor information.
- Consistently visited and distributed necessary inputs based on company guidelines.
Medical Representative
CHC
Bongaigaon
01.2005 - 04.2007
- Utilized specialized techniques for optimal outcomes within segment worked.
- Specialized in dermatology and general practice care.
- Oversaw operations in all parts of lower Assam.
- Exceeded daily call target with 7 calls.
- Developed rapport with key clients.
Education
MBA - Marketing
12.2024
SMBA - Marketing Management And Research
IIM
11.2019
Bachelor of Science - Phy,Stat,maths
Guwahati University
Guwahati04.2003
Skills
- Relationship building and retention
- Vaccine Management
- Inventory and restocking
- Patient education and counseling
- Team Building
- Calm under pressure
- Customer relations
- Computer skills
- Strategic Task Management
- Effective Conflict Resolution
Accomplishments
- Collaborated with team of 7 in the development of Quadriderm.
- Achieved numbers through effectively helping with Teams.
- Documented and resolved issues which led to results.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved results by completing assigned tasks with accuracy and efficiency.
Languages
- English
- Assamese
- Bengali
Hobbies and Interests
- Exploring new things
- Facing challenges and finding solutions
- Creating new stakeholders
- Singing
- Playing PUBG with friends
- Listening to old songs
Personal Information
Date of Birth: 07/10/78
Segmentcover
Pead/Gyn/Phy/Chest/Nephro/Derma/GP/ICU/NICU
Certification
- Active listener from linden.
Languages
Bengali
First Language
Timeline
ABM
Integri Medical
03.2024 - Current
Lead Therapy Manager(BM)
MSD Pharmaceuticals Pvt.Ltd
07.2014 - 03.2024
FSO
Wockhardt Ltd
06.2007 - 06.2010
Medical Representative
CHC
01.2005 - 04.2007
MBA - Marketing
SMBA - Marketing Management And Research
IIM
Bachelor of Science - Phy,Stat,maths
Guwahati University
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