Summary
Work History
Education
Skills
Accomplishments
Additional Information
Languages
Timeline
Generic

Ammatul Mohammed

Hyderabad

Summary

Motivated professional with extensive experience in customer service, sales and administrative tasks.

Work History

Administrative Assistant

Shaheed Law Firm
12.2020 - Current
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Administrative and Clerical tasks such as scanning and printing.
  • Collect ,sort and distribute mails.
  • Able to write letters,mails and memos.
  • Strong knowledge of Microsoft Office.
  • Ability to carry out written and verbal instructions.

Customer Service Associate

General Electric
10.2004 - 11.2009
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Managed high call volume with exceptional time management skills, minimizing wait times for customers.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Informed customers about special promotions and provided detailed information for various products.
  • Provided training and support to new associates to help provide high-quality customer service.
  • Increased revenue by cross-selling and upselling products and services.
  • Delivered prompt service to prioritize customer needs.

Education

Post Graduation In Information Systems - Computers

Rosary Convent High School
Hyderabad, India
04.2003

Skills

  • Writing reports
  • Documentation and control
  • Office Management
  • MS Office
  • Time management
  • Scheduling
  • Clerical Support
  • Letter Preparation
  • Office Administration
  • Filing
  • Mail Distribution
  • Report Writing
  • Customer Relations

Accomplishments


  • Was awarded Certificates and vouchers for outstanding Customer service and performance in sales.
  • Attended workshops for Stress management and Interact.

Additional Information

My contact # 918801213989

Languages

English
Advanced (C1)
Hindi
Advanced (C1)

Timeline

Administrative Assistant

Shaheed Law Firm
12.2020 - Current

Customer Service Associate

General Electric
10.2004 - 11.2009

Post Graduation In Information Systems - Computers

Rosary Convent High School
Ammatul Mohammed