Ammu Abraham
Bangalore
Summary
Results-driven Operations and Project Management Professional with over 8 years of experience in optimizing operational efficiency, driving customer success, and implementing process improvements through cross-functional collaboration. Seeking to leverage my expertise to achieve operational excellence and enhance customer success in a Project Management Specialist role.
Overview
11
11
years of professional experience
Work History
Senior Operations Analyst
Salesforce (On Payroll of BCForward), Bengaluru, India
Bangalore
09.2022 - Current
- Led comprehensive security review projects for applications on the Salesforce App Exchange platform, ensuring compliance with industry standards and best practices.
- Collaborated with Independent Software Vendors (ISVs) to define project scope, assess security posture, and implement necessary security controls.
- Managed cross-functional teams to address security vulnerabilities, improve processes, and ensure continuous partner success.
- Developed and maintained project documentation, including security review findings, and recommendations for application compliance.
- Engaged with stakeholders and ISVs to resolve issues, provide guidance on security tools and resources, and facilitate efficient security review processes.
- Monitored and reported on project performance, ensuring timely delivery and adherence to quality standards.
Assistant Manager - Client Management Office (CMO)
Deloitte
Hyderabad
01.2014 - 03.2020
- Managed multiple client engagement projects across various regions, ensuring timely and high-quality delivery of services.
- Developed and implemented process improvements that increased operational efficiency and service quality within the tax services department.
- Collaborated with cross-functional teams to align project objectives and ensure seamless execution, driving customer satisfaction and retention.
- Supervised and mentored junior team members, enhancing team performance and fostering a collaborative work environment.
Associate Specialist
Ciber India
Bangalore
07.2013 - 01.2014
Education
MBA - Finance And Marketing
Rajagiri Business School
Cochin, Kerala03-2013
Bachelor of Commerce - Finance With Taxation
NSS Hindu College, MG University
Kerala03-2010
Skills
- End to end project Management
- Process Improvement
- Customer Success
- Stakeholder Management
- Cross-Functional Collaboration
- Change Management
- Performance Metrics & Data Analysis
- Problem Solving
- Operational Efficiency
- Client Relationship Management
- Communication & Presentation Skills
- Continuous Improvement
Accomplishments
- Outstanding Award for exceeding job expectations and showcasing exceptional leadership abilities.
- Applause Award for exemplary client work delivery.
- Multiple Spot Awards for outstanding performance in quality, teamwork, and delivering superior work.
- Bravo Award for excellent team player skills during peak season.
Timeline
Senior Operations Analyst
Salesforce (On Payroll of BCForward), Bengaluru, India
09.2022 - Current
Assistant Manager - Client Management Office (CMO)
Deloitte
01.2014 - 03.2020
Associate Specialist
Ciber India
07.2013 - 01.2014
MBA - Finance And Marketing
Rajagiri Business School
Bachelor of Commerce - Finance With Taxation
NSS Hindu College, MG University
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