Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
AMNA FATIMA

AMNA FATIMA

Dubai

Summary

Esteemed Sales and Business Development Professional with over 9 years of rich experience in masterminding the highlevel strategies that position the business to gain sales growth, business volumes, market expansion share, and revenue success. Proficient in leading the complete sales cycle, from canvassing through qualifying to relationship management. Track record in fostering a high-performance sales culture, leading teams, and finalizing large deals to exceptional market conquests and competitive supremacy. Renowned for expertise in creating and implementing impactful sales strategies for acquiring key clients to fuel revenue growth as well as propel market leadership. Competent in achieving customer success, catering to enterprise clients, nurturing strong client relationships, and maximizing the customer and product potential. Proven ability to drive new market entry, product introduction, and customer engagement to bolster product performance and drive substantial sales increases and revenue growth.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Key Account Manager

Almoe Digital Solutions
11.2024 - Current
  • Cultivated relationships with decision makers contributing to a 30% increase in strategic partnerships.
  • Managed and nurtured client relationships to enhance loyalty, achieving a client retention rate by 15%.
  • Presented new products and services introduced by Cisco and brands like Epson, Logitech, Barco, Hp etc.
  • Spearheaded the end-to-end sales process with mid-sized companies, maximizing growth opportunities within a competitive market.
  • Developing and maintaining levels of expertise in Cisco products, programs and policies in order support and enable the Sales organization, and customers.
  • Proactively drove top-line revenue for Cisco to achieve sales goals, through outbound calling and collaborating with Zones sales teams.
  • Leveraged expert negotiation skills to close complex deals with multiple stakeholders,boosting profit margins by 10%.
  • Drove enterprises sales for Cisco, resulting in revenue increase of 12%.
  • Expanded the client base by 28% within the first six months of 2025.

Sales Manager

Quantum Solutions
03.2021 - 09.2024
  • Formulated a comprehensive sales strategy, driving a 30% year-over-year revenue increase.
  • Cultivated strong client relationships, resulting in a 27% repeat business rate and a 15% rise in customer referrals.
  • Oversaw a portfolio of 200+ client accounts, achieving over 95% customer satisfaction through personalized service.
  • Advanced to Sales Manager within 1.5 years, supervising a team of seven.
  • Surpassed sales targets consistently, achieving an average of 110%+ annually.
  • Surpassed monthly sales targets by up to 33% over two consecutive years (2019-2021).
  • Secured over 20 high-value deals, resulting in a 77% increase in Q1 2022 revenue.
  • Launched a customer loyalty program, driving a 25% increase in sales revenue in 2023.
  • Established a project performance system, improving project efficiency by 11% from 2022-2023.
  • Delivered in-service training on customer service excellence, elevating client satisfaction and referral ratings from 81% to 92%.
  • Contributed to GITEX from 2021-2023, securing new business and boosting business by 30%.
  • Successfully introduced and launched new Dell and Logitech products and services in the MEA region, with a strong focus on Saudi Arabia.
  • Played a pivotal role in increasing sales and market share for Dell and Logitech by driving targeted sales strategies and customer engagement initiatives by 22%.

Sales Specialist

Incube Solutions
10.2019 - 02.2021
  • Provided full visibility into the sales pipeline at every stage of development.
  • Formulated a strategic sales plan that expands customer base and extends global reach.
  • Elevated average deal size by 18% in Q1 and Q4.
  • Conducted software demos and presentations effectively.
  • Implemented a new CRM system, enhancing lead follow-up efficiency by 15%.
  • Maintained a 90% customer retention rate through strategic relationship management.
  • Managed a pipeline of 70+ enterprise SaaS opportunities, successfully closing deals with an average sales cycle of six months.
  • Expanded portfolios in both hunting (leveraging databases) and growth across and upselling in existing accounts) domains boosting the annual retention rate by 4%.

Business Development Manager

Exhibit 8
01.2017 - 08.2019
  • Developed a rapport with customers to expand the business to increase customer loysalty.
  • Built and expanded networks towards sourcing for new clients, identified new markets to widen the market base for enhanced revenue and profit.
  • Secured 10 new clients and revitalized over 25 house accounts within the first 90 days.
  • Boosted profitability by 25%by expanding the customer base and upselling strategies.
  • Successfully organized and participated in 10 state and national trade shows.
  • Facilitated onboarding and off-boarding,including email and user account administration.
  • Forged relationships with key decision-makers to promote growth and retention.

Sales Specialist

Samsung Electronics
03.2015 - 12.2016
  • Meticulously tracked sales and customer information in the company system.
  • Maintained up-to-date knowledge of current sales and promotions.
  • Conducted inventory control procedures to manage stock efficiently.
  • Managed cash register operations and processed customer transactions.
  • Delivered exceptional customer service, fostering client loyalty and satisfaction.
  • Oversaw the sales team performance and provided constructive feedback.
  • Developed a rapport with customers to expand the business to increase customer loyalty.
  • Built, and expanded networks towards sourcing for new clients.
  • Identified new markets to widen the market base for enhanced revenue and profit.
  • Secured 10 new clients and revitalized over 25 house accounts within the first 90 days.
  • Boosted profitability by 25% by expanding the customer base and upselling strategies.
  • Successfully organized and participated in 10 state and national trade shows.
  • Facilitated onboarding and off boarding, including email and user account administration.
  • Forged relationships with key decision-makers to promote growth and retention.

Education

MASTERS OF COMMERCE -

01.2016

BACHELORS OF COMMERCE - undefined

01.2014

Skills

  • Strategic Planning
  • Sales Management
  • Business Development
  • Direct and Indirect Sales
  • Key Account Management
  • Customer Success Management
  • Presentation and Proposals
  • Customer Acquisition and Retention
  • Demo and Tutorials
  • Revenue Generation
  • Product Management
  • Strategic Partnerships
  • Price Modelling
  • Vendor Engagement

Certification

  • Introduction to Cybersecurity by Google
  • Data Analysis & Statistical Inference by Google
  • Cloud Computing Fundamentals by Google
  • SEO Certification course by Hubspot
  • Inbound Sales Certification by Hubspot
  • Business Analyst and Project Manager Collaboration by Google
  • Business Intelligence by Google
  • Cloud Practitioner Essentials by AWS
  • AWS Technical Essentials
  • Cloud Essentials Learning Plan by AWS
  • Data Modelling by Salesforce
  • Data Management by Salesforce
  • Service Cloud for Lightning Experience by Salesforce
  • Google Analytics 360 Integration for Marketing Cloud Engagement by Salesforce
  • Salesforce, Gmail & Google Calendar Integration by Salesforce
  • Google IT Support Professional Certificate
  • Fundamentals of Digital Marketing
  • Deep learning of AI

Languages

English
Hindi
Urdu

Timeline

Key Account Manager

Almoe Digital Solutions
11.2024 - Current

Sales Manager

Quantum Solutions
03.2021 - 09.2024

Sales Specialist

Incube Solutions
10.2019 - 02.2021

Business Development Manager

Exhibit 8
01.2017 - 08.2019

Sales Specialist

Samsung Electronics
03.2015 - 12.2016

BACHELORS OF COMMERCE - undefined

MASTERS OF COMMERCE -

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