Amogh Ravindran

Pune,India

Summary

Specialist in objection handling and complaint resolution, driving customer satisfaction through effective communication and active listening. Proven Debt Collector with a strong history of negotiating payment plans and resolving outstanding accounts, achieving high recovery rates. Committed team player with experience in training and mentoring staff to enhance overall performance.

Overview

years of professional experience

Certification

Work history

Customer service executive

Credence Resource Management

Pune, India

11.2021 - Current

Handled high-volume outbound and inbound calls, consistently exceeding daily quotas.
Delivered exceptional customer service while maintaining professionalism in challenging situations.
Achieved performance goals through expertise in industry best practices and negotiation of repayment plans.
Conducted debt collection activities in strict compliance with Financial Conduct Authority guidelines.

Education

12th HSC Board

SNBP Junior College

Pune, Maharashtra

10th CBSE Board -

Army School Kirkee

Pune, Maharashtra

Skills

Call center operations
Customer engagement
Objection resolution

Complaint management
Team collaboration
Microsoft Office Suite

Certification

MS-CIT Certification

MS-CIT is certification course on information technology held by the Maharashtra knowledge Corporation Ltd.

Languages

English

Fluent

Hindi