AMOGH TAVEZ DSOUZA
Bengaluru
Summary
Transitioning into game production, leveraging a strong project management background and keen logistical insight. Solve complex problems, lead cross-functional teams, and craft immersive gaming experiences. Organized, detail-oriented, and passionate, enhance live game operations and deliver captivating player experiences through collaboration and effective resource management.
Overview
9
9
years of professional experience
Work History
Dispatch Specialist
JUST ENERGY
11.2022 - Current
- Coordinate dispatch operations, ensuring efficient resource allocation.
- Manage communication between dispatch team, field personnel, and clients.
- Orchestrate cross-functional team communication, reducing project delays by 40% and increasing on-time delivery by 25%.
Senior Support Associate
Accenture
03.2019 - 01.2020
- Aid cross-functional teams in defining and updating project milestones, plans, and schedules.
- Analyze organizational data to uncover trends, enhance process efficiency, and drive strategic improvements.
- Align operational activities across departments through seamless collaboration.
Senior Associate
Aegis
01.2018 - 01.2019
- Identify operational inefficiencies and devise strategies to optimize workflows.
- Conduct thorough background verification processes during candidate hiring.
- Maintain meticulous record-keeping for all verification interactions.
Operations Representative
Concentrix
08.2015 - 09.2017
- Research and resolve billing disputes and discrepancies.
- Identify potential areas of improvement within department operations.
- Implement process improvements to increase productivity and reduce costs.
Education
Google Project Management (Coursera) -
Certifications
Master of Business Administration - Marketing
St. Joseph's Institute of Management
Bachelor of Arts - Economics
St. Aloysius College
Skills
- Game Production
- Live Game Operations
- Project Management
- Communication
- Interpersonal Skills
- Problem Solving
- Cross-functional Team Collaboration
- Agile & Scrum
- Jira, Confluence, Notion
- MS Project, Microsoft Azure
- Resource Allocation
- Budgeting
- Risk Mitigation
- Leadership
Project
Consumer Satisfaction Analysis:
- Conducted consumer satisfaction post-split analysis between Hero Moto Corp and Honda, refining product offerings based on feedback.
- Aligned product development and market strategies with consumer expectations to enhance Hero Motors' market presence.
Timeline
Dispatch Specialist
JUST ENERGY
11.2022 - Current
Senior Support Associate
Accenture
03.2019 - 01.2020
Senior Associate
Aegis
01.2018 - 01.2019
Operations Representative
Concentrix
08.2015 - 09.2017
Google Project Management (Coursera) -
Certifications
Master of Business Administration - Marketing
St. Joseph's Institute of Management
Bachelor of Arts - Economics
St. Aloysius College
Similar Profiles
Alicia SpencerAlicia Spencer
Customer Service Representative at Just EnergyCustomer Service Representative at Just Energy
ABHIJIT KSABHIJIT KS
Operation Specialist- Contract Admin at Just EnergyOperation Specialist- Contract Admin at Just Energy
Malcolm StevensonMalcolm Stevenson
Sales Representative at Just EnergySales Representative at Just Energy