Amogh Tendulkar
Mumbai
Summary
Experienced Operations Team Lead with a passion for travel and exploration. Former lead guitarist for EARGASM, developing skills in improvisation, timing, and collaboration. Adaptable and skilled in both leadership and teamwork. Proven ability in customer relations, conflict resolution, and safety management. Demonstrates sound judgment and self-direction in handling routine and complex challenges with minimal oversight.
Overview
13
13
years of professional experience
Work History
Operations Team Leader
Teleperformance
10.2023 - 10.2024
- Assisted with improving revenue and customer numbers by overseeing implementation of diverse sales and service initiatives.
- Increased overall efficiency and productivity of team by revamping jobs, schedules and daily assignments.
- Adhered to applicable guidelines and requirements, and assisted team in doing same.
- Managed high workload with consistent record of achieving deadlines and production targets.
- Set schedules and oversaw daily workflow.
Customer Service Representative
Teleperformance
09.2021 - 06.2023
- Responded to customer requests for products, services, and company information.
- Trained staff on operating procedures and company services.
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
- Cross-trained and backed up other customer service managers.
- Trained new personnel regarding company operations, policies and services.
- Increased efficiency and team productivity by promoting operational best practices.
- Sought ways to improve processes and services provided.
Regional Rides and Events Coordinator
Royal Enfield
04.2018 - 03.2019
- Gathered and organized materials to support operations.
- Entered data, generated reports, and produced tracking documents.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
Marketing Executive
Eduvita
02.2017 - 03.2018
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Developed and implemented targeted digital strategy to improve business performance.
- Established targets for social media platforms to reflect business objectives.
- Planned and executed events and marketing programs to increase qualified leads.
Social Media/Community Developer
MOTONOMOUS
12.2015 - 08.2016
- Developed and executed timelines, deliverables and reporting of key metrics to drive success against platform objectives.
- Enabled community partnership and communication with internal stakeholders.
- Facilitated communication and collaboration between company and community.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Prepared detailed project estimates and reports for management review.
- Developed and implemented construction plans according to client specifications and expectations.
Talent Consultant / SMM
Fame Digital Pvt. Ltd
02.2015 - 12.2015
- Established consistent language and methodology for talent discussions, development, and succession.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Collaborated with managers to identify and address employee relations issues.
- Administered employee benefits programs and assisted with open enrollment.
Marketing Executive
Aalia Hospitality
05.2014 - 12.2014
- Worked with communications team to drive internal promotion of company programs, initiatives, guiding principles and mission.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Identified target audiences and devised campaigns to match target demographics and optimize results.
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
Promotion Executive
Shimmers Entertainment
08.2013 - 03.2014
- Monitored product market and adjusted marketing plans.
- Developed contests and sweepstakes rules, contracts and revenue-generating strategies.
- Managed day-to-day functions of promotion and marketing departments.
- Collaborated with sales staff to plan campaigns.
Business Alias & Sales Executive
Prolific Hotels
04.2012 - 06.2012
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
Education
Baccalaureate Degree in Management Studies - Finance
University of Mumbai
Mumbai01.2014
Class XII High School (U.S.A.) -
Southwestern Central High School
Lakewood, New York01.2010
Class X I.C.S.E. -
Ryan International School
Mumbai01.2007
Skills
- Marketing
- Social Media
- Planning
- Production Planning
- Industry Expertise
- Team Member Training
- Staff Training
- Process Development
Rolesofresponsibility
- Managing 50 locations from Vidarbha to Goa for rides and events.
- Managing and cumulating customers for rides and events. (Ride Plan, Hotel bookings, Safety Etc.)
- Creating Social Media Campaigns to ensure inflow of clients.
- Coordinating between HQ and Ground level to ensure smooth workflow
- Formulating and implementing Social Media Marketing strategies for clients like Rynox, Dirtsack, SJ Cam, Chargeplus etc.
- Collecting data and studying analytics of digital marketing campaigns and promotions, thereby improving the reach and profitability of the brand
- Contingent leader of festivals like Adorea, Lakshya, Tsunami, etc.
Languages
English
Marathi
Bilingual or Proficient (C2)
Gujarati
Hindi
Timeline
Operations Team Leader
Teleperformance
10.2023 - 10.2024
Customer Service Representative
Teleperformance
09.2021 - 06.2023
Regional Rides and Events Coordinator
Royal Enfield
04.2018 - 03.2019
Marketing Executive
Eduvita
02.2017 - 03.2018
Social Media/Community Developer
MOTONOMOUS
12.2015 - 08.2016
Talent Consultant / SMM
Fame Digital Pvt. Ltd
02.2015 - 12.2015
Marketing Executive
Aalia Hospitality
05.2014 - 12.2014
Promotion Executive
Shimmers Entertainment
08.2013 - 03.2014
Business Alias & Sales Executive
Prolific Hotels
04.2012 - 06.2012
Baccalaureate Degree in Management Studies - Finance
University of Mumbai
Class XII High School (U.S.A.) -
Southwestern Central High School
Class X I.C.S.E. -
Ryan International School
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