Amogha Thalapalli
Footscray
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
3
3
years of professional experience
Work History
Retail Consultant
Telstra
Melbourne
09.2023 - Current
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Addressed customer questions and concerns regarding products and services.
- Resolved customer complaints promptly and professionally.
- Informed customers about current promotions and discounts available at the store.
- Explained information about quality, value and style of products to influence customer buying decisions.
- Recommended, selected and located merchandise based on customer desires.
- Participated in team meetings with other retail consultants to discuss upcoming initiatives or strategies.
- Maintained knowledge of sales and promotions, return policies and security practices.
Customer Support Specialist
Telstra
Melbourne
03.2023 - 08.2023
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked effectively in team environments to make the workplace more productive.
- Resolved customer support requests regarding network connectivity issues.
- Ensured compliance with service level agreements (SLAs) and customer support policies.
Customer Support Specialist
Google
Hyderabad
03.2022 - 02.2023
- Resolved customer issues through effective consultation.
- Rendered rapid, knowledgeable support addressing regular inquiries and service concerns.
- Monitored trends in incoming requests from customers for identifying potential problems or opportunities for improvement.
- Secured positive customer experiences through proficient use of communication techniques and solutions.
Education
MBA - Human Resources Management
Vidya Dayani College
Hyderabad07-2022
Bachelor of Science - Biotechnology
ST. Anns College
Hyderabad08-2020
Master of Science - Cyber Security
LA TROBE University
MelbourneSkills
- Sales techniques
- Cross-selling techniques
- Patience and empathy
- Adaptability and resilience
- Time management capabilities
- Sales floor organization
- Complex Problem-solving
- Flexible schedule availability
- Strong product knowledge
Languages
English
First Language
Hindi
Intermediate (B1)
B1
Telugu
Proficient (C2)
C2
Timeline
Retail Consultant
Telstra
09.2023 - Current
Customer Support Specialist
Telstra
03.2023 - 08.2023
Customer Support Specialist
Google
03.2022 - 02.2023
MBA - Human Resources Management
Vidya Dayani College
Bachelor of Science - Biotechnology
ST. Anns College
Master of Science - Cyber Security
LA TROBE University
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