A Mohammed Naushad

As a recruiter.

• Responsible for end-to-end recruitment process.
• Source through various platforms like Naukri, Indeed.
• Assess candidate information, including resumes and contact details, using our Applicant Tracking System.
• Candidate engagement until the date of joining of each candidate to reduce attrition.
• Coordinating with vendors to close on assigned positions.
• Publishing weekly hiring reports.
• Work closely with Account Managers and clients across India and USA to provide recruitment support.

As a customer support specialist.

• I provided timely and professional responses to customers via email and phone.
• I create contracts for new clinicians after hiring and setting up their account with Roasters.
• Accountable for contract renewals.
• Onboarding, training support to clinicians once hired.
• Internal application training was provided to the new hires.
• Scheduling.

• Answered incoming customer calls and responded to inquiries regarding products and services.
• Provided product information, quotes, availability, prices and options to customers.
• Identified opportunities for upselling additional products or services based on customer needs.

• Answered customer inquiries via phone, email, and chat.
• Provided detailed information about products and services.
• Resolved customer issues in a timely manner.