Amol Awalkar
Associate Consultant
Pune
Summary
Highly skilled production support lead with 14 years of experience in application support, incident and change management. Expert in people management and implementing and monitoring support procedures. Possess extensive experience in technical analysis, implementation, and integration on production systems. Strong expertise in troubleshooting, debugging, and providing root cause analysis. Worked in both the telecom and banking domains.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
Work History
Associate Consultant
TCS
02.2023 - Current
- Currently working as Application support lead for L2 support in one of the leading UK banks for multiple application
- L2 Production support, providing infrastructure and application maintenance and support
- IT Service Support Management
- Have excellent working experience in ITRS Geneos monitoring tool for banking applications
- Responsible for monitoring setup for all the applications in the ITRS tool
- Managing the project in terms of deadlines and deliverables; coordinating with offshore team on timely basis
- Defining responsibilities and reviewing deliverables
- Working experience in ITIL concepts around Problem, Incident, and Change
- Perform application health check and infrastructure monitoring and act on any critical application infrastructure issues
- Conducting root-cause analysis and taking preventive measures for repeated escalations
- Knowledge on continuous integration and continuous delivery
- Monitoring the overall functioning of processes, identifying improvement areas, and implementing adequate measures to maximize customer satisfaction levels
- Responsible for publishing weekly and monthly progress reports
- Providing weekend support to change deployments activity & Work on system releases, weekend releases/health checks
- Coordinate for major releases and support application for post release issues
Technical Lead
HCL Technology
04.2017 - 01.2023
- First point of escalation for all critical production incidents in mediation system
- Expert in managing major production incidents involving multiple stake holders
- Hands on experience working on production incidents, troubleshooting issues related to production
- Responsible for managing incident/ problem/ change related communications with all the stake holders
- Helping team in documenting, tracking, and communicating information about critical incidents and unresolved problems
- Worked on system releases, weekend releases/health checks if required as per support rota
- Coordinate for major releases and support application for post release issues
- Contribution in area of Automation of manual work and internal tool development
- Analyzing & reconcile the business and billing related queries within SLA which are raised by Incident Management process through incidents/dockets
- Well versed and widely used-backend server related commands for system monitoring, system housekeeping, performance tuning and also for server restart activity
- Support for Intec-Application System i.e., Health Check System Startup/Stop in case of any down time required for servers
- Configuration of Equipment and portals and configuring the parameters for data collection, Creation of operation and plan for Portals to process the CDRs
- Analysis of failed CDRs on daily basis and issue escalations to Network or switch related problems in the CDRs generation
- Rectification of the same through proper analysis and ensuring that there is no revenue loss by reprocessing the CDRs
- Involved in training, monitoring and guiding new team members
- Client: TELSTRA, AUSTRALIA
Sr. Software Engineer
Mphasis Ltd. an HP company
05.2016 - 04.2017
- Company Overview: Client: TELSTRA, AUSTRALIA
- Provide production application support and Telstra Intermediate mediation applications
- Involved in fixing production support issues, SLA management.and client issues
- Actively Interacting with Charging Integrity Assurance Team (CIA), project Teams
- Regular client meetings and weekly updates
- Monitoring, Error handling and 24X7 production Support of mediation application
- Support for Intec-Application System i.e., Health Check System Startup/Stop in case of any down time required for servers
- Checking the feasibility of smooth polling whenever a new requirement comes for data polling from various networks element
- Configuration of Equipment and portals and configuring the parameters for data collection, Creation of operation and plan for Portals to process the CDRs
- Carried out root cause analysis for the CDRs that are in error bucket and took necessary actions to rectify the same
- Involved in training, monitoring and guiding new team members
- Client: TELSTRA, AUSTRALIA
System Analyst
Reliance Tech Services Limited
08.2009 - 05.2016
- Company Overview: Client: Reliance Communication Ltd
- Managing the Intec-Intermediate Mediation system encompassing loading of patches for any new business requirement, Application Support for all telecom service offered by Reliance
- Configuration setup of new Network element& managing the scalability and accountability of the new requirements
- Ensuring that any new switch is implemented in Production only after testing different call scenarios and CDRs
- Ensuring timely execution of operational & monitoring activities including generation of MIS reports, smooth polling from various switches location
- Conducting Technical Analysis & feasibility for new business requirement
- Unit acceptance testing of all patches for proper stamping of CDRs for various down streams
- Ensuring issues pertaining to Mediation are resolved within SLA
- Configuration of Equipment’s and portals and configuring the parameters for data collection, Creation of operation and plan for Portals to process the CDRs
- Handling the downstream issues related to CDRs sent to interconnect, billing etc
- Carried out root cause analysis for the CDRs that are in error bucket and took necessary actions to rectify the same
- Analysis of failed CDRs on daily basis and issue escalations to the Vendors like Lucent, Ericson and Huawei for network & switch related problems in the CDRs generation
- Rectification of the same through proper analysis and ensuring that there is no revenue loss by reprocessing the CDRs
- Interact and deal with all ICR partners for inter-operator roaming related CDR exchange and resolving connectivity issue pertaining to it
- Well-versed and widely used-backend server related commands for system monitoring, system house-keeping, performance tuning and for server restart activity
- Checking the feasibility of smooth polling whenever a new requirement comes for data polling from various networks element
- Working on shell scripts like File Sequence Check, Process log to make amendments for any change in configuration
- Client: Reliance Communication Ltd
Education
B.E - Electronics & Telecommunication
Shivaji University
04.2001 - 05.2009
Skills
UNIX Shell scripting
undefinedPersonal Information
- Passport Number: K4566379
- Date of Birth: 10/24/87
- Gender: Male
- Nationality: Indian
- Marital Status: Married
Timeline
Associate Consultant
TCS
02.2023 - Current
Technical Lead
HCL Technology
04.2017 - 01.2023
Sr. Software Engineer
Mphasis Ltd. an HP company
05.2016 - 04.2017
System Analyst
Reliance Tech Services Limited
08.2009 - 05.2016
B.E - Electronics & Telecommunication
Shivaji University
04.2001 - 05.2009
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