AMOL BIRWADKAR
MUMBAI
Summary
People-oriented team leader successful in monitoring performance, delegating work and motivating members. Versed in managing daily direction and team communication. Collaborative and resourceful professional dedicated to identifying needs to develop and deliver creative solutions.
Overview
8
8
years of professional experience
Work History
Team Leader
ANTRAWEB TECHNOLOGIES PVT LTD
MUMBAI
12.2017 - Current
- I have begin my journey from being a sales member to vice captain of the team. In my 9+ years of experience, I have learned one thing from being a salesperson to a consultant for customers.
- I have handled a 5-member team.
- Top client with good healthy business relationship.
- Being RM, I have handled Company sales, managed customer support, and provided consultancy for their business in the form of Tally software.
- We had done multiple bonding activities with customers and within our team to create a good bond between customers and the company.
- Handled 500 + Customized project and suucessfully delivred to customer
- Successfully Handled various type of escalation of customers.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Created training materials and conducted group trainings on new processes or procedures.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
- Collaborated with other departments to ensure alignment of goals across teams.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Offered training and support to keep team members motivated and working toward objectives.
- Managed conflict resolution within the team to maintain a positive work environment.
- Provided leadership, guidance, and direction to team members.
- Conducted weekly meetings with sales associates to review goals, successes, challenges, and areas of improvement.
- Trained new staff in customer service protocols and product knowledge.
- Resolved customer complaints quickly and efficiently.
- Analyzed data from customer surveys to identify areas of improvement in customer satisfaction scores.
- Collaborated with marketing department to develop promotional campaigns that increased sales volume.
- Maintained detailed records of all customer transactions in the company's database system.
- Demonstrated outstanding communication skills when interacting with both internal teams and external customers alike.
- Recruited, interviewed, trained, coached, evaluated performance and provided feedback for direct reports.
- Enforced policies regarding safety procedures in the workplace.
- Utilized strong problem solving abilities when resolving conflicts between employees or customers.
- Managed and retained existing client accounts.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Listened to customer needs to identify and recommend best products and services.
- Created presentations to attract new business opportunities.
- Maintained a database of existing customers and prospective leads.
- Attended tradeshows and conferences to network with potential clients.
- Established new customer accounts using negotiation and sales closing abilities.
Salesperson
BAKER STREET
Mumbai
02.2017 - 11.2017
- It was B2C business
- I had opened more than 600+ shops
- Managed distributors and improved their sales.
- Managed collection of shops
- Get best sales person Award in next 3 months of joining (for Quarter).
Education
MBA - Sales And Marketing Education
IEIBS AKADMIA B SCHOOL
NAVI MUMBAI06-2017
Skills
- Mentoring
- Client Service
- Complaint resolution
- Documentation And Reporting
- Team Supervision
- Quality Improvement
- Work Planning
- Coaching
- Giving Constructive Feedback
- Conflict Resolution
- Analytical Thinking
- Teamwork and Collaboration
- Problem-Solving
- People Management
- Flexible Schedule
- Sales expertise
Accomplishments
- IN MY 9 + YEAR OF SALES EXPERIANCE I HAVE ALWAYS BEEN IN TOP 4 PERFORMER IN THE COMAPNY WITH VALID CERTIFICATE.
- In 2019 I have Received best sales driver Trophy .
- In 2022 I have received best Sales person Award with certificate for 2021-2023.
- From 2019 to 2023 We have been best & Top sales team across Floor.
- From 2017 to 2023 I have received GLADIATORS CERTIFICTAE WITH 2 TIMES TROPHY AND MEDALS .
Affiliations
- Participate in college Annual fest SPOORTHI 2015
- Volunteer in college Quiz and Other games.
- Participate in college Cricket Team in 2015 event organized by IEIBS AKADEMIA .
- In Summer vacation 2012 work for Giftex company event .
- Participate in Speed networking 2021 Organised by BOMBAY INDUSTRY ASSOCIATION
- Organized GST Awareness Campaign in Neelkanth business park Mumbai.
Languages
English
First Language
English
Upper Intermediate (B2)
B2
Timeline
Team Leader
ANTRAWEB TECHNOLOGIES PVT LTD
12.2017 - Current
Salesperson
BAKER STREET
02.2017 - 11.2017
MBA - Sales And Marketing Education
IEIBS AKADMIA B SCHOOL
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