AMOL DARADE
Pune
Summary
Versatile and reliable professional with 2.5+ years of combined experience in voice-based customer support and back-end operations. Skilled in handling appointment scheduling, customer query resolution, and moderation-related tasks. Proven ability to work accurately under pressure, follow platform policies, and collaborate effectively in team environments. Known for adaptability, clear communication, and a consistent track record across both customer-facing and non-customer-facing roles
Overview
3
3
years of professional experience
1
1
Certification
Work History
APPOINTMENT COORDINATOR
AZIM TECHNOLOGY SOLUTIONS PVT. LTD.
PUNE
11.2024 - 04.2025
- Educated customers on long-term energy savings and environmental benefits.
- Scheduled appointments for prospective customers interested in solar panel installation.
SR. REPRESENTATIVE
CONCENTRIX DAKSH SERVICES PVT. LTD
PUNE
04.2023 - 07.2024
- I worked as a content moderator.
- Reviewed user-submitted cases, and monitored live content for violations.
- Flagged and escalated sensitive or policy-breaking material in real time.
OPRATIONS EXECUTIVE
TECH SOLUUTIONS CORPORATION
Pune
08.2022 - 03.2023
- Assisted customers with basic queries related to PC installation, software, and usage.
- Handled warranty information, claim support, and service coordination over voice calls.
Education
VASTU-SHASHTRA - DIPLOMA
TIMES AND TRENDS ACADEMY
Pune01-2021
HSC -
RESIDENTIAL JR. COLLEGE OF SCIENCE, SHEVGAON
AHILYANAGAR01-2018
SSC -
BALASAHEB BHARDE HIGHSCHOOL, SHEVGAON
AHILYANAGAR01-2016
Skills
- Business process improvement
- Teamwork
- Problem solving
- Relationship development
- Multitasking capacity
- Critical thinking
- Professionalism
- Computer literacy
- Voice-based support
- Appointment scheduling
- Content moderation
- Policy violation review
- Time management
- Active listening
- Adaptability
Certification
- MS-CIT (2019)
- DCGA - Diploma Course in Graphics and Animation
Timeline
APPOINTMENT COORDINATOR
AZIM TECHNOLOGY SOLUTIONS PVT. LTD.
11.2024 - 04.2025
SR. REPRESENTATIVE
CONCENTRIX DAKSH SERVICES PVT. LTD
04.2023 - 07.2024
OPRATIONS EXECUTIVE
TECH SOLUUTIONS CORPORATION
08.2022 - 03.2023
VASTU-SHASHTRA - DIPLOMA
TIMES AND TRENDS ACADEMY
HSC -
RESIDENTIAL JR. COLLEGE OF SCIENCE, SHEVGAON
SSC -
BALASAHEB BHARDE HIGHSCHOOL, SHEVGAON
Similar Profiles
Gourav RahaGourav Raha
Technical Project Manager at COMPANY REPRESENT: Conquest Integrated Solutions Pvt. Ltd. CLIENT: Intel Technology India Pvt. Ltd.Technical Project Manager at COMPANY REPRESENT: Conquest Integrated Solutions Pvt. Ltd. CLIENT: Intel Technology India Pvt. Ltd.
Priya DarshiniPriya Darshini
Cloud & Dev Ops Analyst, HR at Dexra Solutions Pvt Ltd, Vyatta Technology Pvt LtdCloud & Dev Ops Analyst, HR at Dexra Solutions Pvt Ltd, Vyatta Technology Pvt Ltd
Sai Jithendra VukantiSai Jithendra Vukanti
Process Executive at Cognizant Technology Solutions India Pvt LtdProcess Executive at Cognizant Technology Solutions India Pvt Ltd
Soumyadeep GhoshSoumyadeep Ghosh
Graduate Engineer Trainee at Air ProductsGraduate Engineer Trainee at Air Products
Pooja Anil SuryawanshiPooja Anil Suryawanshi
Senior Software Engineer at FIS GlobalSenior Software Engineer at FIS Global