Amol Deorukhkar
Pune
Summary
To work with Dynamic Team in Challenging Role that corporate with my Experiences. Appreciates and fully utilizes my skills & knowledge base, while providing growth and career.
Overview
16
16
years of professional experience
Work History
Floor Manager
ORRA FINE JEWELLERY PVT LTD
PUNE
12.2021 - Current
- Assigned tasks to team members in accordance with their skillset.
- Analyzed customer feedback data to identify areas of improvement in service quality.
- Resolved customer complaints or escalated them as necessary for further resolution.
- Provided exceptional customer service by addressing inquiries promptly and professionally.
- Promoted teamwork among team members by encouraging collaboration on projects or initiatives.
- Provided training and guidance to new employees regarding store policies and procedures.
- Developed and implemented strategies to improve operational efficiency and customer satisfaction.
- Created daily work schedules for staff members according to the needs of the business.
- Responded promptly to inquiries from customers via phone calls, emails, or face-to-face interactions.
- Coached team members on customer service techniques and provided feedback on performance.
Sr. Retail Sales Officer
Tanishq (Titan Company Ltd.)
10.2015 - 01.2017
- Responsible for day-to-day operations of the store
- Achieving monthly sales target
- Stock management - Updating the Daily / Weekly / Monthly sales report and stock report
- Handling customer queries, complaints and grievances
- Superlative Customer experience provider - Follow-up with back office and other agencies for repairs, customer orders and stock requirement
- Implementing customer offers smoothly and successfully at the store
- Ensure the store display is maintained as per manual.
Sr. Salesman
Reliance Jewels-Pune
10.2014 - 09.2015
- Handling Diamond and Gold Counter efficiently
- Achieving monthly sales target
- Superlative customer experience provided
- Maintaining sales report on weekly & monthly basis
- Responsible for day-to-day operations of the store.
Sale Associate
Tara Jewels Ltd - Pune
12.2012 - 09.2014
- Customer guidance and assistance
- Resolving complaints
- Handling query of customers
- Updating New offers to the customers.
Sales Associates
Reliance Jewels-Pune
07.2010 - 12.2012
- Handling all counters (Diamond and Gold Counter)
- Adherence of SOP.
Salesman
M/s Vaman Hari Pethe Jewellers-Mumbai & Goa
11.2008 - 06.2010
Senior Executive
ORRA FINE JEWELLERY PVT LTD.
Education
B.A. -
Mumbai University
01.2003
H.S.C. -
Kolhapur Board
01.2000
S.S.S. -
Kolhapur Board
01.1996
Skills
- Patron satisfaction
- Department management
- Point of sale systems
- Performance Improvements
- POS Systems
- Employee Development
- Product Promotion
- Team training and development
- Sales Development
Corporateexperience
- ORRA FINE JEWELLERY PVT LTD, Senior Executive, 12/25/21, Present
- Tanishq (Titan Company Ltd.), Sr. Retail Sales Officer, 10/01/15, 01/01/17
- Reliance Jewels-Pune, Sr. Salesman, 10/01/14, 09/01/15
- Tara Jewels Ltd - Pune, Sale Associate, 12/01/12, 09/01/14
- Reliance Jewels-Pune, Sales Associates, 07/01/10, 12/01/12
- M/s Vaman Hari Pethe Jewellers-Mumbai & Goa, Salesman, 11/01/08, 06/01/10
Personal Information
- Date of Birth: 03/22/80
- Nationality: Indian
- Marital Status: Married
Languages
English, Hindi, Marathi
Hobbies and Interests
Playing Cricket, listing old songs
Timeline
Floor Manager
ORRA FINE JEWELLERY PVT LTD
12.2021 - Current
Sr. Retail Sales Officer
Tanishq (Titan Company Ltd.)
10.2015 - 01.2017
Sr. Salesman
Reliance Jewels-Pune
10.2014 - 09.2015
Sale Associate
Tara Jewels Ltd - Pune
12.2012 - 09.2014
Sales Associates
Reliance Jewels-Pune
07.2010 - 12.2012
Salesman
M/s Vaman Hari Pethe Jewellers-Mumbai & Goa
11.2008 - 06.2010
Senior Executive
ORRA FINE JEWELLERY PVT LTD.
B.A. -
Mumbai University
H.S.C. -
Kolhapur Board
S.S.S. -
Kolhapur Board
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