Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amol Dilip Wani

Senior Specialist Client Service Project Manager (Acting Director)
Pune

Summary

Certified Project Manager (PMP, PRINCE2, ITIL) and working as Acting Director with 18+ years of experience, including 13+ years in project management across telecom and IT industries. Proven expertise in global client delivery, stakeholder management, and end-to-end project execution. Adept at leading cross-functional teams of up to 20, delivering projects on-time and within budget, and driving process improvements.

Overview

19
19
years of professional experience
3
3
Certifications

Work History

Senior Specialist – Client Services Project Manager

NICE Interactive Solutions
11.2015 - Current
  • Manage end-to-end delivery of multiple client projects, coordinating with global stakeholders across USA, UK, Canada, and Japan.
  • Led cross-functional teams of 20+ across geographies, achieving 95% on-time project delivery.
  • Streamlined deployment processes, reducing release cycle time by 20%.
  • Acted as primary client interface, enhancing customer satisfaction scores by 15%.
  • Identified areas in need of critical improvement and implemented strategies to achieve targets.
  • Drove change through quality-oriented strategies to help operations accomplish ambitious short- and long-term goals.

Project Manager / Solution Designer / Team Lead

Sigma Software Solutions Pvt. Ltd.
09.2006 - 11.2015
  • Directed SMP product implementations for telecom clients, reporting directly to CEO (India) and VP (Toronto).
  • Increased delivery efficiency by 18% through process optimization and defect prevention planning.
  • Spearheaded training initiatives for global customers, receiving client awards and “Training Coordinator” recognition.
  • Delivered multi-million-dollar telecom projects across USA, UK, and Japan.

Education

Diploma - Centre For Development of Advanced Computing

C-DAC
IACSD Aakurdi, Pune
04.2001 -

B.E. - Electronics

Nagpur University
Nagpur, India
01.2005

Diploma - Electronics

Maharashtra State Board
Nagpur, India
01.2001

Skills

  • Project Lifecycle Management (Initiation → Closure)
  • Agile & Waterfall Methodologies
  • Stakeholder & Client Management
  • Budgeting, Forecasting & Cost Control

    Innovation management

    Root-cause analysis

    Team collaboration

    Continuous improvement

Certification

PMP – Project Management Professional

Timeline

Senior Specialist – Client Services Project Manager

NICE Interactive Solutions
11.2015 - Current

Project Manager / Solution Designer / Team Lead

Sigma Software Solutions Pvt. Ltd.
09.2006 - 11.2015

Diploma - Centre For Development of Advanced Computing

C-DAC
04.2001 -

B.E. - Electronics

Nagpur University

Diploma - Electronics

Maharashtra State Board

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Amol Dilip WaniSenior Specialist Client Service Project Manager (Acting Director)