Summary
Overview
Work History
Education
Skills
Languages
Hobbies and Interests
Technical Skills - Packages
Accomplishments
Disclaimer
Timeline
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Amol Hiwale

Amol Hiwale

Room No.8, 2nd Floor,Amber CHS,Shivganga Nagar,Ambernath

Summary

Detail-oriented professional with extensive experience in logistics operations, monitoring vessel space, and ensuring compliance with customer and regulatory requirements. Effective in processing bookings, coordinating with various teams, and providing pre-ship advisories to streamline operations. Demonstrated ability to train new employees and conduct audits to improve service delivery and operational efficiency. Strong communicator with proven problem-solving skills, adept at managing multiple tasks and fostering collaboration across teams.

Overview

10
10
years of professional experience

Work History

Senior Executive Officer

CMA CGM GBS (INDIA) PVT.LTD.
Thane
10.2020 - Current
  • Monitored vessel space and equipment availability to ensure customer needs were met.
  • Processed bookings within turnaround time, assisting customers with confirmations.
  • Ensured compliance with customer requirements and country regulations.
  • Requested necessary documentation from customers for booking completion.
  • Trained new employees on booking procedures and customer service standards.
  • Audited new joiners' bookings, providing constructive feedback for improvement.
  • Collaborated with agencies through weekly calls to address issues and identify enhancements.
  • Managed various applications, including Outlook, Excel, TERRA, and NOVA Sales Force, for operational efficiency.
  • Dealing with OFAC bookings, carrier haulage bookings, multi-stop bookings, and SOC ensures that customer pick-up details are recorded in the system.
  • Liaise with the Vessel Coordination team on space issues. Obtain additional space above the allocation. Closer to the vessel's arrival, notify of cancellations or amendments.
  • Sending the daily productivity report to the team.

Executive

United Liner Shipping Services LLP
Mumbai
11.2018 - 07.2020
  • Managed shipment processes, updating principals and customers from booking to vessel/flight departure.
  • Received and processed bookings submitted by customers in VMS.
  • Sent pre-shipment advice while providing vessel and flight forecasts.
  • Confirmed bookings for customers and issued carting orders promptly.
  • Coordinated with carriers for container bookings and Seaway/Airway B/L releases.
  • Collaborated with CFS, operations, CHA, and customers on carting and stuffing plans.
  • Organized B/L releases from carriers, issued FCRs to customers, and collected dispatch documents.
  • Provided continuous cargo status updates in VMS to customers and destination offices.

Senior Customer Service Coordinator (Documentation)

Hapag Lloyd Global Services Pvt. Ltd
04.2015 - 09.2018
  • Executed shipment manifesting processes to ensure timely deliveries.
  • Indexed and released documentation to support operational efficiency.
  • Developed expertise in export documentation requirements and compliance.
  • Mentored new team members and assisted staff as needed to enhance productivity.
  • Assumed leadership responsibilities in absence of team leader, facilitating process improvement discussions.
  • Analyzed weekly errors, sharing insights with the team to boost accuracy through refresher meetings.
  • Created process-related presentations for team and new joiners as reference materials.
  • Contributed to establishment of RME team and processes in GSC BOM office post-merger with UASC.

Education

LLB - Law

Dr.Ambedkar College of Law
Mumbai
03-2022

B.COM -

S.S.T College of Arts And Commerce
Ulhasnagar
01-2014

H.S.C. -

National College of Arts And Commerce
Ulhasnagar
01-2011

Skills

  • Communication skills
  • Active listener
  • Employee training
  • Attention to detail
  • Problem solving
  • Team collaboration
  • Adaptability
  • Cross-functional teamwork

Languages

  • English
  • Hindi
  • Marathi

Hobbies and Interests

  • Reading books
  • Listening music

Technical Skills - Packages

  • MS-Office, MS-Office 2013
  • MSCIT, Maharashtra State Certificate In Information Technology

Accomplishments

  • BCM Award Winner

Disclaimer

I hereby declare that the above-mentioned details are true, as per my belief and knowledge

Place: Ambernath                                                                                                                                   

Date:                                                                                                                                          

Timeline

Senior Executive Officer

CMA CGM GBS (INDIA) PVT.LTD.
10.2020 - Current

Executive

United Liner Shipping Services LLP
11.2018 - 07.2020

Senior Customer Service Coordinator (Documentation)

Hapag Lloyd Global Services Pvt. Ltd
04.2015 - 09.2018

LLB - Law

Dr.Ambedkar College of Law

B.COM -

S.S.T College of Arts And Commerce

H.S.C. -

National College of Arts And Commerce

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Amol Hiwale