Amol Kulkarni
Salesforce Technology Leader, GTM Technology Strategy And Delivery
Pune
Summary
Seasoned IT professional with over 20 years of global experience, including more than 14 years of specialized expertise in the Salesforce ecosystem, encompassing leadership, architecture, program management, and business analysis. Proven success in leading cross-functional teams and managing multi-million-dollar programs while designing scalable, enterprise-grade Salesforce solutions. Extensive expertise in driving AI lead Software delivery through everyday AI tool adoptions. An 11X Salesforce Certified expert committed to continuous learning and innovation, recognized for exceptional interpersonal skills and the ability to align technical solutions with strategic business objectives across diverse global markets.
Overview
21
21
years of professional experience
Work History
GTM Technology Leader
Workday India Pvt Ltd
11.2021 - Current
Lead Workday’s Go-To-Market (GTM) function within the Support Line of Business from Pune GCC, with full accountability for technology strategy, portfolio execution, and operational excellence. Direct a multidisciplinary leadership team delivering scalable, secure, and business-aligned solutions that power global GTM operations.
Drive complex, cross-functional transformation programs, influencing senior stakeholders across product, support, and corporate functions.
Spearheading AI-led modernization of the Software Development Lifecycle (SDLC) across Workday’s GTM technology portfolio—integrating AI-assisted development, automated testing, intelligent code review, and data-driven quality engineering practices to accelerate delivery and reduce operational risk.
Leading Agentforce implementation for the Support Line of Business, enabling AI-powered service orchestration, case intelligence, and automation at scale. Driving cross-functional alignment across engineering, support, and business stakeholders to operationalize AI responsibly.
Spearhead strategic initiatives spanning employer branding, open innovation, and Next Gen talent programs—strengthening industry partnerships and building a sustainable innovation pipeline aligned with Workday’s long-term growth strategy.
Technical Manager
Marsh and McLennan
09.2020 - 11.2021
Led enterprise-wide Salesforce transformation for Marsh, overseeing a complex multi-org global Salesforce ecosystem. Provided strategic and technical leadership across large-scale implementation programs supporting global sales, distribution, and client operations.
Partnered with regional business and technology leaders to drive platform standardization, architectural governance, and scalable solution design across multiple geographies. Directed cross-functional teams to deliver high-impact programs while ensuring platform stability, compliance, and long-term extensibility.
Principal Salesforce Consultant
Infosys Limited
01.2011 - 08.2020
- Primary responsibility is to work with Clients on large transformation program as salesforce Solution Architect. Design Salesforce Solutions that provide higher RoI, reduce Time to Market and optimize the TCO.
- Ensure quality of delivery through salesforce best practices, CoE and Governance. Secondary responsibilities include, reusable tools and accelerator development, team management and pre-sales activities.
I. T. Analyst
Tata Consultancy Services
09.2007 - 12.2010
- Configuration of Rating and billing products in Telecom Domain. E2E process designer Development, Unit Testing. UAT co-ordination. Onsite Co-ordination
Technical Associate
Tech Mahindra
01.2005 - 09.2007
Education
Electrical, Electronics And Communications Engineering
SRTMU, Nanded
Nanded 04.2001 -
Business Management - CTO Program
IIM Kozhikode
Kozhikode, India06-2024
Skills
Visionary leadership
Expertise in Salesforce technology strategy
Technology management
Presales support
Adoption strategies for AI delivery solutions
Employee engagement
Timeline
GTM Technology Leader
Workday India Pvt Ltd
11.2021 - Current
Technical Manager
Marsh and McLennan
09.2020 - 11.2021
Principal Salesforce Consultant
Infosys Limited
01.2011 - 08.2020
I. T. Analyst
Tata Consultancy Services
09.2007 - 12.2010
Technical Associate
Tech Mahindra
01.2005 - 09.2007
Electrical, Electronics And Communications Engineering
SRTMU, Nanded
04.2001 -
Business Management - CTO Program
IIM Kozhikode
KEY SALESFORCE ASSIGNMENT SUMMARY
- Organization: Workday, Role: Sr. Manager, Responsibilities: GTM India leader for Service Cloud Implementation Strategy, execution and delivery of projects. AI in SDLC champion with tools like GitHub copilot, ROVO AI Agents, Sana AI and Gemini Gems.
- Organization: Marsh, Role: Manager, Responsibilities: Manage teams and stakeholders Lead salesforce deliveries BI Salesforce integration
- Organization: Telstra, Role: Governance Lead, Responsibilities: Partner PoC for Salesforce Governance Story Prioritization, Elaboration Set up Salesforce Governance Strategy Design, Code and Release Governance
- Organization: Charles Schwab, Role: Account Manager, Responsibilities: Overall Delivery responsibility for managing 19+ Salesforce instances SFDC Consultant for Siebel to Salesforce Transformation program. Solution Designer for Org Split and Merger Solution Designer for Sales and Service Cloud
- Organization: JCI Asia, Role: Integration Lead, Responsibilities: Define integrations with ERP and other systems Mapping sheet management
- Organization: DIRECTV, Inc, Role: System Analyst, Responsibilities: Salesforce.com Lead. Requirement Analysis and Functional Design