Amol Lawhate

• Implementation of Sales CRM offered solution with features like Sales representative performance tracking, Visualization of Sales volume metrics and storing client data and allows file sharing between divisions.
• Lead generation strategies are now refined and dispersed teams are connected. System has been transformed to become practical business tool with easy-to-navigate interface.
• Led the analysis and documentation of business processes to identify areas for improvement and automation using Power Apps
• Led end-to-end implementation projects for Dynamics 365 CRM, collaborating with clients to understand business processes and requirements.
• Conducted workshops and requirement gathering sessions to define CRM configurations, custom entities, workflows, and business rules.
• Customized and configured Dynamics 365 CRM to meet specific business needs, ensuring alignment with best practices and industry standards.
• Provided training sessions to end-users and client stakeholders for successful adoption of CRM solutions.
• Collaborated with development teams to design and implement custom plugins, workflows, and integrations.
• Experience in the Designing, develop, test, debug, and deploy business solutions and software applications within the Microsoft D365 stack including Azure DevOps, SQL Server, Azure Cloud, Power Platform, SharePoint, JavaScript, SSIS.

• CTMS stands for Clinical trial management system and it has been implemented for one of esteemed healthcare organization "Roche". Project involves implementation of new system (VIVA), integration with downstream systems and retiring some of the legacy systems.
• Conducted in-depth analysis of business systems and processes, identifying opportunities for automation through Power Apps.
• Collaborated with stakeholders to gather and document requirements for Power Apps development projects.
• Created new analytical systems with the help of Power Platform tools to boost vital business metrics visibility.
• Collaborated with internal business partners to implement UI Path and Power Platform.

Microsoft Dynamic Sales CRM Implementation

Duration: July 2021- April 2022

• Implementation of the Sales CRM offered solution with features like Sales representative performance tracking, Visualization of Sales volume metrics and storing client data and allows file sharing between divisions.
• Analyzed business processes within the banking domain to identify areas for improvement and optimization.
• Implemented a PowerApps-based mortgage application process, reducing processing time by 40% and improving customer satisfaction scores by 25%.
• Conducted in-depth analysis of business systems and processes, identifying opportunities for automation through Power Apps.
• Collaborated with IT teams to integrate Power Apps solutions with existing systems and databases.
• Developed and maintained documentation, including process flows and user guides, to support Power Apps applications.
• Worked closely with business stakeholders to prioritize and manage Power Apps development.
• Using the Power Platform suite, UI/UX Path, Flow, and Power BI.

Microsoft Dynamics Field Service CRM Implementation for Us Based Client :-

Duration: May 2019- June 2021

• Implementation of the Field Service CRM offered the personnel make sense of data with now everything available at one system instead of two or three different systems. Implementation decreased the amount of manual labor and speeded up the decision-making process for business and their customers.
• Conducted detailed analysis of telecom field service operations, including installation, maintenance, and repair processes, to identify opportunities for improvement and optimization.
• Implemented a PowerApps-based mobile application for field technicians, reducing service response times by 20% and increasing first-time fix rates by 15%.
• Led the integration of GIS Geographic Information System)( data into field service applications, improving route optimization and reducing travel costs by 10%.

• Conducted comprehensive analysis of healthcare business processes to identify opportunities for improvement and optimization.
• Developed and executed Data Mapping to validate system functionality and resolve issues through effective communication with development teams.
• Worked closely with stakeholders to gather requirements for HL7 and FHIR integration projects, ensuring alignment with business objectives.