Amol Madgundi
Area operations manager
Hyderabad
Summary
Versatile Area manager with 14 years of well diversified experience in retail operations, QSR, hospitality management, sales, strategic planner, Customer service, P & L, inventory management, recruitment, training. Proven abilities in conceptualizing and executing new business, services and developing and handling larger team, managing large operations, driving and achieving key objectives of the organization with high efficiency. Managing end to end sales and operations in excess of 60 Cr per annum.
Currently handling Hamleys (Reliance brands limited) operations for AP and Hyderabad region for 9 stores along with team of 110 employees .
Overview
15
15
years of professional experience
5
5
Languages
Work History
Store Director (Area Operations manager)
Reliance Brands Limited
05.2021 - Current
- Preparing budgets as well as developing plans for achievement of goals with continuous support & follow ups
- Analyzing WTD/MTD/YTD reports and KPIs analysis prepare, implement & drive action plan
- Update colleagues and superiors on business performance, new initiatives and other pertinent issues
- Determine marketing strategy changes by reviewing operating and financial statements and departmental sales records
- Formulate pricing policies by reviewing merchandising activities; determining additional needed sales promotion; authorizing clearance sales; studying trends
- Manage all controllable costs to keep operations profitable
- Manage & maintain stock levels in region and make key decisions about stock control
- Maintain awareness of market trends in retail industry, understanding forthcoming customer initiatives and monitoring what local competitors are doing
- Key plan for setup of last mile delivery of online retail and managing team with operational excellence
- Very much adept in training and as a store trainer providing training to manager's and staff, giving feedback to training department for training needs and align as per requirement as store
- Coordinating in-store promotional activities for new releases & special products and managing key accounts
- Setting up the new units, identifying locations, negotiating with suppliers & related works
- Implementing sales promotion plans & new store concepts to generate sales for achievement of targets
- Carrying out management systems in the organization & ensuring compliance with the process requirements
- Conceptualizing visual merchandising displays, windows & design of retail outlets for maintenance of a high-end store Image
- Handling price management based on store formats, city clusters and margin management through price bench marking
- Enforcing strategic plans to offer not only a wide assortment to the consumer but also leverage the business objectives of the organization
- Taking adequate measures to monitor and analyze the performance of vendors and other units pertaining to cost, quality & delivery norms
- Formulating and implementing sales promotion plans and new stores concept to generate increased sales for achievement of revenue targets
- Forecasting trends, plan-stocking & de-stocking planning budgets and presenting sales forecasts/figure for new ranges to senior managers
- Reviewing store performance, stocks, inventory management and cash handling
- Involved in Forecasting, Budgeting, Planning & analysis, recruiting & Training, Annual budgeting, Analyzing variances, Merchandise management, sales promotion, Visual merchandising, statutory compliances, Man management, Store Hygiene
- Closely working with functions like FCS, Regional manager, Business Head, Training Manager, Buying team, Visual Merchandiser
- Handling ECOM business across different platforms like Hamleys Mono brand site and also Multi channel sites like AJIO.
Store Manager
Reliance Brands Limited
11.2018 - 04.2021
- Complete store operational requirements by scheduling and assigning employees; following up on work results
- Maintaining store staff by recruiting, selecting, orienting and training employees
- Maintaining store staff job results by coaching, counseling and disciplining employees; planning, monitoring and appraising job results
- Regularly conducting new product training, mystery audit training amongst staff
- Ensuring store front activities i.e
- Demonstrations, jingles to attract footfall to store
- Preparing annual budget; schedule expenditures; analyze variances; initiate corrective actions
- Identify current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements
- Ensure availability of merchandise and services by approving contracts; maintaining inventories
- Market merchandise by studying advertising, sales promotion and display plans; analyzing operating and financial statements for profitability ratios
- Preparing and analyzing WTD/MTD/YTD reports, KPIs analysis and prepare action plan
- Maintain inventory by implementing stock requirement plans and staying in contact with DC and vendors
- Develop a schedule of holiday activities and promotions throughout the year strategically designed to bring in more revenue
- Provide training to improve the knowledge base of the staff and utilize cross-training methods to maintain productivity when employees are absent
- Work with vendors and manufacturers to bring in effective marketing displays for the sales floor and store windows
- Analyze sales figures and forecast future sales
- Analyze and interpret trends to facilitate planning
- Deal with staffing issues such as interviewing potential staff, conducting appraisals and performance reviews, as well as providing or organizing training and development
- Ensure standards for quality, customer service and health and safety are met
- Tour the sales floor regularly, talking to colleagues & customers to identify or resolve issues
- Initiate changes to improve the business, e.g
- Revising opening hours to ensure the store can compete effectively in the local market
- Promote the organization locally by liaising with local schools, newspapers and the community in general.
Guest Delight Manager (Restaurant Manager)
Jubilant Food works P. Ltd. India
01.2015 - 11.2018
- Planning and carry out operations of restaurant, so as to maintain smooth functioning of the restaurant with focus on sale up gradation by maintaining high standards in accordance with business plans
- Carry out staff meeting and training at periodic intervals and ensure daily roaster
- Managing staff allocation based on demand at point in time
- Handling customer quarries and staff concerns with effective result
- Handling representative of various government bodies
- Responsible for maintaining various MIS reports like sale report, usage of inventory and food cost management etc
- Profitability: Planning and carry out operations of restaurant, so as to maintain smooth functioning of the restaurant with focus on sale up gradation by maintaining high standards in accordance with business plans
- Managing restaurant cost
- Building sales by implementing marketing strategy and promotional Scheme effectively
- Achieve the target on conversion from the walk-in, carryout and delivery customers in terms of sales from new acquisitions and up-sell
- Manage restaurant expenses as plan
- Analysing sale, taking care of stock & inventory management accordingly
- Executing marketing activities such as promotional events, and executing plans for restaurant sales and profit
- Conducting on Job Training for all staff
- Ensuring service promptness towards guest needs
- Preparing reports at the end of day including staff control, food control and sales
- Making weekly duty roasters as per operations requirement and arranging timely breaks for staff.
Service Captain
Genting Hong Kong Limited, Star Cruises
11.2010 - 09.2014
- Acting Training executive for F & B service dept
- Station In-Charge of western restaurant ensures standard of service is being followed without compromising
- Conduct daily briefing to all staff operational awareness
- Maintaining effective orientation program for all new staff and to constantly re-train senior staff to maintained standard of service requirement
- Minimizing & resolving guest complain & as well as staff misunderstanding effectively & diplomatically
- Ensuring food & beverage service are of the highest quality to our guest
- Ensuring the importance of cleanliness, tidiness & orderliness of the outlet in which opening & closing checklist to be follow
- Ensure a constant standard for maximum guest satisfaction in the outlet
- Maximizing sales by providing good service and motivating staff to up sell
- Handling varieties of events & functions while ensuring all set-ups are being followed base on standard & customers request
- Assisting & ensuring that all standard service procedures are adhered to and carried out in detail, correcting any deviation through on-the-training.
F & B Associate
Royal Palms Private Limited
05.2009 - 09.2010
- Reporting to supervisor captain for grooming & attendance
- Checking the menu for new updates, availability or unavailability of dishes
- Go through the menu to memorize ingredients and preparations
- Ensuring Mis-en-place is complete prior to service and stations are properly stock for operation
- Since, working at In Room Dinning provide room service with standard of service with consistency whether outlet is busy or not
- Work rapidly during peak hours for smooth flow of operation
- Make certain that work place is properly cleaned and arranged after every shift
- Reports to supervisor or service captain for approval.
Education
Bachelor's Degree in Hotel Mgmt. -
Dr.D.Y. Patil IHMCT Pune
H.S.C. (Science), First class - undefined
D.B.F. Dayanand college, Solapur
Skills
Accomplishments
- Honored with Brand Ambassador award at Hamleys (Reliance brands limited) for FY 2023-2024.
- Maintained Mystery audit YTD scores 92% & 96% for FY 2022 & 2023 at Hamleys (Reliance brands limited)
- Awarded with appreciation certificate for maintaining YTD food cost in budgeted benchmark at Jubilant foodwork P limited.
- Awarded with Employee of the month and nominated for employee of the year 2010 at Genting Hongkong P. ltd (Star Cruises)
Timeline
Store Director (Area Operations manager)
Reliance Brands Limited
05.2021 - Current
Store Manager
Reliance Brands Limited
11.2018 - 04.2021
Guest Delight Manager (Restaurant Manager)
Jubilant Food works P. Ltd. India
01.2015 - 11.2018
Service Captain
Genting Hong Kong Limited, Star Cruises
11.2010 - 09.2014
F & B Associate
Royal Palms Private Limited
05.2009 - 09.2010
Bachelor's Degree in Hotel Mgmt. -
Dr.D.Y. Patil IHMCT Pune
H.S.C. (Science), First class - undefined
D.B.F. Dayanand college, Solapur
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