Amol Pawar

• Team bonding and team building.
• Setting officers strength wise expectations.
• Sharing monthly targets as per the tenure's in the organisations.
• Making roaster, controlling shrinkage and attrition.
• Quick response to the escalation mails.
• Motivating team members.
• Hosting RNR on the floors.

• Communicating daily targets.
• Conducting short briefing.
• Taking Hourly count.
• Discussed sales techniques and strategies.
• Handling escalation calls.

• Resolved conflicts between team members in an effective manner.
• Providing floor support.
• Conducting short briefing.
• Communicating important updates to team members.
• Taking supervisor calls.
• Providing support to new joiners.
• Sharing emails to the customers if requires.

1. Converting Credit Card transactions into EMI by understanding their needs and wants.

2. Providing floor support.

3. Handling escalation calls.

4. Achieve revenue target via upselling and cross selling.

4. Opening of Savings accounts digitally.

5. Making welcome calls to ensure the customer are aware about the product features and services.

• Working with US law firm.
• Pitching social security benefit to the disabled people.
• Transferring qualified leads to re-verify by having conference calls with lawyer.