Summary
Overview
Work History
Skills
Education
Timeline
Generic

Amol Thorat

UPS- Service Lead
Mumbai ,MH

Summary

With Nine years of expertise in the UPS Service sector, I bring a track record of conducting precise needs analyses, solving complex problems, and assessing technical capabilities. My strategic planning skills are matched by my ability to build and motivate teams effectively. I am adept at monitoring and maintaining 24/7 uptime for customer datacenter assets, ensuring power solution redundancy through diligent follow-ups. Seeking a UPS Service Lead role, I am eager to leverage my education, training, and skills to contribute to your company's success.

Overview

8
8
years of professional experience
3
3
Languages

Work History

Service Lead

11.2019 - Current
  • Managed 3PH operation, including SAT activities, breakdowns, PPM, Incident report preparation, SAT report, FSB Implemetaeion, Guide down the line team for Product realted issues, service delivery, Vendor coordination, Customer meetings, ensuring opertional standard.
  • Conducted PPM for Mega Data Centers and key accounts, upholding high service maintenance standards.
  • Led service quality review meetings with Mega DC and key account customers to discuss improvements.
  • Prepared incident reports and maintained RT & TAT metrics to comply with SLAs.
  • Utilized test equipment such as PQA meter, IR meter, and Thermal image camera for service tasks.
  • Explored business opportunities to increase service revenue through AMC, UPS accessories, and battery enquiries.
  • Facilitated communication between clients, engineers, and technicians to ensure high-quality service delivery.
  • Owned customer RT & TAT responsibility, ensuring alignment with SLAs.
  • Organized regular client meetings to reinforce relationships with major and key accounts.
  • Implemented training programs for Field Service Engineers and Senior FSEs to improve service delivery.
  • Performed equipment quality assurance and safety checks, adhering to compliance standards.
  • Coordinated vendor activities for successful execution of Mega DC projects.
  • Provided equipment demonstrations to educate customers on proper usage.
  • Monitored equipment performance, established preventative maintenance, and developed field test methods.
  • Offered product improvement recommendations based on customer feedback and technical evaluations.
  • Presented reports to management, aiding in strategic decision-making processes.
  • Resolved customer escalations within SLAs, maintaining high satisfaction levels.
  • Developed training to enhance team skills and service quality.
  • Coordinated with vendors for service support, claim approvals, and purchase order processing.
  • Managed Salesforce issues and conducted team training for optimal platform utilization.
  • Oversaw third-party service operations in Mumbai, ensuring efficient execution.
  • Maintained inventory control for service resources and spare parts.
  • Streamlined approval processes for engineer claims and vendor purchase orders.
  • Achieved a 100% completion rate for the Preventive Maintenance Program for FSEs and vendors.
  • Communicated with factory team regarding product failures to initiate preventive actions.
  • Prepared dashboards for West region PPM completion and incident reporting for major data centers and key accounts.
  • Managed service delivery for prominent clients such as AWS, NTT, Equinix, Yotta, Google, TCS, Reliance Jio, and PDG.

Tech Support Engineer

GH Induction
05.2019 - 11.2019
  • Managed end-to-end project execution for key clients including GKN Driveline and Brembo Brakes, ensuring timely delivery and high-quality standards.
  • Spearheaded the installation, testing, and commissioning of Induction Hardening Machines, meeting project milestones and client expectations.
  • Performed on-site software upgrades, enhancing machine functionality and performance.
  • Conducted rigorous testing of water-cooled inverters and rectifiers, ensuring reliability and efficiency during commissioning and breakdowns.
  • Developed and executed daily work plans in coordination with customers, optimizing project workflow and resource allocation.
  • Addressed both critical and non-critical machine breakdowns on-site, minimizing downtime and maintaining client productivity.
  • Provided expert technical support to clients during machine breakdowns, swiftly resolving issues to maintain operational continuity.
  • Carried out intricate board repair work on-site, effectively troubleshooting and resolving hardware issues.
  • Ensured customer compliments were resolved within agreed timeframes, demonstrating commitment to service excellence.
  • Delivered comprehensive training to clients on machine operation, emphasizing safety and best practices to optimize machine usage and longevity.

Engineer - Tech Support

Network tech Lab
07.2017 - 03.2019
  • Conducted on-site preventative and corrective maintenance for UPS/Battery Products to ensure operational reliability.
  • Successfully installed and commissioned UPS systems ranging from 1 to 20 KVA for single-phase applications.
  • Diagnosed issues with malfunctioning UPS units and provided clients with cost estimates for repairs, awaiting approval before proceeding.
  • Implemented necessary repairs on approved defective units, ensuring customer satisfaction and system functionality.
  • Performed thorough inspections of UPS systems, including subassemblies, wiring harnesses, cables, and major components.
  • Specialized in component-level repair of defective circuit boards, enhancing system performance and longevity.
  • Compiled and maintained detailed Installation/Service reports for each case handled, contributing to service quality and transparency.
  • Reported daily to the Head of Service Department, ensuring effective communication and operational efficiency.
  • Delivered technical training to customers, empowering them with knowledge to operate and maintain their UPS systems effectively.
  • Conducted site inspections to determine appropriate KVA ratings for UPS installations, ensuring tailored solutions for client needs.

Service Engineer

Eaton Power Quality
03.2019 - 02.2019
  • Installed, serviced, and commissioned power systems ranging from 20KVA to 600KVA, ensuring operational efficiency and reliability.
  • Resolved technical queries and provided guidance to service providers and business partners across Maharashtra and Goa, enhancing customer satisfaction and service quality.
  • Managed and executed power projects up to 1MW, including delivery, installation, testing, and commissioning, demonstrating project management and technical expertise.
  • Delivered round-the-clock technical support to clients for the operation and maintenance of critical equipment, contributing to high system availability and performance.
  • Independently handled high-rating UPS systems of 1MW for corporate customers, showcasing the ability to work autonomously on complex tasks.
  • Led UPS projects with various configurations, overseeing all phases from delivery to commissioning, reflecting strong organizational and technical skills.
  • Offered technical guidance and support to business partners and service providers on products as needed, fostering strong professional relationships and knowledge sharing.
  • Provided dedicated service support to customers in the Maharashtra and Goa regions, ensuring timely and effective resolution of service issues.
  • Conducted emergency power electronics support at customer sites and performed commissioning-focused design evaluations, demonstrating responsiveness and problem-solving abilities.
  • Developed commissioning test procedures and reports, and supervised on-site testing, ensuring compliance with standards and project requirements.
  • Coordinated with technical support to address and resolve maintenance-related problems, facilitating effective communication and equipment reliability.

Skills

Friendly, positive attitude

Education

High School Diploma -

Governmetn Poly Technic , Ahmednagar
Ahmednagar

B.E In Instrumentation And Controls - B.E In Instrumentation And Controls

Government College of Engineering , Jalgaon
Jalgaon

Timeline

Service Lead

11.2019 - Current

Tech Support Engineer

GH Induction
05.2019 - 11.2019

Service Engineer

Eaton Power Quality
03.2019 - 02.2019

Engineer - Tech Support

Network tech Lab
07.2017 - 03.2019

B.E In Instrumentation And Controls - B.E In Instrumentation And Controls

Government College of Engineering , Jalgaon

High School Diploma -

Governmetn Poly Technic , Ahmednagar

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Amol Thorat UPS- Service Lead