Amol Ashok Sawant
AVP- Application Support & Solutions Engineering
Mumbai
Summary
AVP application production support and operations leader with over 18 years of experience in fintech, payments, and banking. Expertise in managing large-scale application support, enhancing stability and compliance for critical platforms. Skilled in implementing observability tools like Dynatrace, Grafana and Sentry, and governing incident and change management in regulated environments. Collaborates effectively with Product, Engineering, and Business teams to mitigate risks and drive scalable growth.
Overview
17
17
years of professional experience
2009
2009
years of post-secondary education
6
6
Certifications
Work History
AVP-Application Support & Solutions Engineering
BriskPe (Fintech Platform)
08.2025 - Current
- Leading end-to-end application monitoring and production support for BriskPe platforms, ensuring high availability, performance, and stability across web, frontend, and mobile applications.
- Designed and implemented real-time monitoring dashboards using Grafana, enabling proactive visibility into application health, performance metrics, and system exceptions.
- Built Sentry dashboards for frontend and mobile applications to closely track UI errors, crashes, and performance bottlenecks, significantly improving customer experience and app stability.
- Configured proactive alerts in Grafana to identify abnormal trends, application exceptions, and potential failures at an early stage, helping to prevent customer impact and reduce production incidents.
- Actively collaborate with development teams to triage and resolve production issues, ensuring faster turnaround time and effective root cause resolution.
- Own and manage incident management communication, including internal stakeholder updates, escalation handling, and post-incident coordination, in line with defined SLAs and governance standards.
- Ensure strict adherence to RBI guidelines, compliance processes, and audit requirements, including documentation, change control, and incident handling procedures.
- Partner closely with the Product team to review customer pain points and support new feature enhancements, providing operational and technical inputs to improve overall customer experience.
- Act as a Solution Engineer for the XPI product, providing technical guidance to clients during onboarding and API integration.
- Support clients with API integration, troubleshooting, and technical clarifications, enabling smooth go-live and reducing integration timelines.
- Serve as a technical point of contact for external partners, helping resolve complex integration issues and ensuring seamless adoption of BriskPe solutions.
AVP –Application Support Lead
HDFC securities
06.2024 - 08.2025
- Spearheading the end-to-end management of three critical applications—Digital Account Opening, InvestNow, and FundBoss—ensuring seamless operations, and continuous improvement.
- Leading a cross-functional team, fostering collaboration, and driving performance to meet organizational objectives.
- Collaborating closely with development teams to address and resolve critical application issues, minimizing downtime, and enhancing user experience.
- Ensuring all applications adhere to VAPT guidelines, promptly addressing vulnerabilities, and maintaining robust security standards.
- Proactively identifying application gaps and understanding customer pain points to drive enhancements that align with user needs.
- Implementing ITIL best practices in application support, including incident, change, and problem management, to maintain service excellence.
- Managing audit requirements, liaising with auditors to fulfill data requests, and overseeing vendor development teams to ensure timely, effective resolutions.
- Leading efforts to migrate rental servers to on-premises infrastructure, resulting in significant cost savings for the organization.
Senior Application Support Lead
Nium India Pvt. Ltd
01.2023 - 05.2024
- Lead team of 21 application support engineers provides 24/7 support for critical fintech applications.
- Oversee incident management, ensuring timely resolution and adherence to SLAs, resulting in 95% improvement in incident response times.
- Collaborate with developers and QA teams to implement changes and enhancements while minimizing production risks.
- Conduct root cause analysis (RCA) for major incidents, leading to implementation of preventive measures and reducing incidents by 40%.
- Manage vendor relationships, including contract negotiations, service level agreements, and vendor performance assessments.
- Single point of contact for internal stakeholders and clients, providing regular updates and ensuring client satisfaction.
- Develop and maintain comprehensive documentation for applications, support processes, and knowledge base articles.
- Troubleshooting API issues, card, payin, and payout/remittance transaction-related issues.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%.
Application Support Lead
NIUM INDIA Pvt. LTD
01.2021 - 12.2022
- Developed and implemented preventive maintenance procedures.
- Monitored Nagios dashboard and arrested issues proactively.
- Monitored RabbitMQ queue and raised with dev team if there were any deviations in services.
- Helped streamline repair processes and update procedures to support action consistency.
- Own all UAM processes for internal applications and make sure to process them as per audit norms.
- Generate reports to track performance and analyze trends.
- Resolved service user requests within target timeframes.
- Designed and tested complex SQL scripts, documenting debugging processes to control errors.
Sr. Product Technical Support Engineer
NIUM INDIA Pvt. LTD, (INSTAREM INDIA Pvt. Ltd)
06.2019 - 12.2020
- Revised existing software to upgrade interfaces and elevate performance.
- Created technical documentation to track history and use for reference.
- Troubleshoot and debug software to check for and rectify discrepancies.
- Communicated technical and design requirements to determine performance, reliability, and accessibility.
- Collaborated with departments regarding technical issues, software system design, and maintenance.
- Worked with front-end developers to construct algorithms and flowcharts.
- Collected and reviewed user feedback to improve application performance.
Sr. Technical Application Support Engineer
ITMantra TechIntellect Pvt. Ltd :On Site-Citigroup
02.2011 - 04.2019
- Supporting locally 500+ research users in Mumbai and global support via remote support to users in Hong Kong, London, and NY.
- Support CITRIX and VDI users locally with application and coordinate with VWS team to resolve CITIX and VDI issues.
- Providing L1 and L2 support for research and sales applications such as authoring/composer, data central, readership, CRM, and client insight analytics globally
- Working closely with development team based globally to fix bugs and enhance system.
- Report promptly to management and business partners regarding critical outages until resolution.
- Ensures that all incident processes are properly followed and all problems within scope are documented and closed appropriately.
- Escalate vendor application issues to concern team as well as country support team
- Configure and support market database applications (like Reuters, Bloomberg, DataStream, FactSet, and Factiva).
- Responsible for incident investigation, diagnosis, and recovery within defined SLA.
- IT SPOC Monitor efficiency and effectiveness of Incident Management process for infrastructure & Application teams Generate incident management performance reports like SLA reports.
- Track SLA report across all technical teams.
- To send daily and weekly reports for open ageing incidents, Identify incidents and be first point of contact for users.
Sr. FMS Engineer
CMS INFO SYSTEMS Pvt Ltd
01.2010 - 01.2011
- Managing and Troubleshooting Blackberry Devices includes activating card from service provider, creating BES profile, assigning customized permissions, and enterprise activation on client Blackberry.
- Coordinate with third-party vendors like Reuters, Bloomberg, HP, IBM, TTML, and Newswire18.
- Responsible for timely update of software like antivirus, NSE client, Bloomberg, and Reuters.
- Make sure that Citi IT process is followed for each & every deliverable from business.
- Installation, upgrade, & troubleshooting of CITI applications
- Prepare all project schedules and plans.
- Review daily activity reports, patch reports, and antivirus reports.
FMS Engineer
Comnet Solutions Pvt. Ltd
08.2008 - 12.2009
- Handle day-to-day BAU tasks.
- Installation of Citrix software and troubleshooting related problems
- Building and updating Symantec Antivirus Server.
- Installation, ID creation, and setting rules on Symantec Wed security server
- Installation of Bright Store ARC-Server for Taking and Restoring Backup on server.
- Implement security on Network folders as per security Policy.
- Configuration of Microsoft Outlook & handle outlook & office related various issue.
- Met budget targets through responsible planning and resource allocation.
Education
Bachelor of Commerce - Technology
Mumbai, University
Mumbai, MH, IndiaA+ , N+ Diploma - Technology
Kirti Computer And Institute
Mumbai, MHDiplomoa - Software Testing
Testking
MumbaiSkills
Application Support & Production Operations
Incident, Problem, and Change Management (ITIL)
Dynatrace, Grafana, Sentry, ELK, Nagios, and PagerDuty
API Support and Client Integration (Postman)
RBI compliance and audit readiness
Fintech and Payments Domain
Stakeholder and vendor management
Certification
Completed MCSC from IT Source Technologies, Limited
Timeline
AVP-Application Support & Solutions Engineering
BriskPe (Fintech Platform)
08.2025 - Current
AVP –Application Support Lead
HDFC securities
06.2024 - 08.2025
Senior Application Support Lead
Nium India Pvt. Ltd
01.2023 - 05.2024
Application Support Lead
NIUM INDIA Pvt. LTD
01.2021 - 12.2022
Sr. Product Technical Support Engineer
NIUM INDIA Pvt. LTD, (INSTAREM INDIA Pvt. Ltd)
06.2019 - 12.2020
Sr. Technical Application Support Engineer
ITMantra TechIntellect Pvt. Ltd :On Site-Citigroup
02.2011 - 04.2019
Sr. FMS Engineer
CMS INFO SYSTEMS Pvt Ltd
01.2010 - 01.2011
FMS Engineer
Comnet Solutions Pvt. Ltd
08.2008 - 12.2009
Bachelor of Commerce - Technology
Mumbai, University
A+ , N+ Diploma - Technology
Kirti Computer And Institute
Diplomoa - Software Testing
Testking
Skills
- Domain: Banking and Finance
- OS: Unix, Linux, Windows
- Database: PostgreSQL, MongoDB.
- ITIL concepts
- Technology and Tools: AWS Services,BitBucket, Jenkins,RabbitMQ, PagerDuty, CleverTap, Metabase, Postman, SendGrid, Twilio, Nagios, Dynatrace, Grafana and ELK
- Ticketing Tools: ServiceNow, Jira, Freshdesk, and ZenDesk,