Summary
Overview
Work History
Education
Skills
Accomplishments
Software
Certification
Timeline
Additional Information
Generic

AMOL LAXMAN BANGAR

Business Analyst
Kharghar

Summary

Agile and adaptable staff leader with stellar work history, motivational approach and upbeat nature. scheduling and customer service requirements. Forward-thinking and industrious with diplomatic communication style focused on maximizing engagement and satisfaction. analytical problem-solver, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance product performance.

Overview

12
12
years of professional experience
5
5
years of post-secondary education
5
5
Certificates

Work History

Assistant Manager

AGS Transact Technologies LTD.
Ghansoli, Thane
02.2014 - Current
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Design transaction workflow, Monitored all aspects of applications being developed to ensure they met quality standards.
  • Requirement gathering, Unit testing, Documentations.
  • Strengthened merchandising and promotional strategies to drive customer engagement and boost sales

Support Engineer

Roseman Pvt.ltd
Bangalore
01.2013 - 01.2014
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Served as primary point of contact for support relating to owned solutions and products.
  • Maintained response times to support business continuity.

Senior Engineer

AGS Transact Technologies
Mumbai, Maharashtra
08.2008 - 03.2011
  • Performed preventive maintenance and repairs on mechanical equipment.
  • Determined equipment failure root cause and implemented solutions with tech team.
  • Mentored and coached entry-level and junior engineers to improve talent and boost skill levels.
  • Conducted tests to determine success of product performance.
  • Troubleshot software to alleviate obstacles preventing functionality.
  • Collaborated with systems engineers and customers to determine machine requirements and develop specifications for user interface, machine functions and quality control to deliver reliable automation systems.

Education

SSC -

Gokhale Education Society
Kharghar,Navi Mumbai
01.2003 - 04.2004

HSC - MCVC Electronics

MGM College
Nerul, Navi Mumbai
06.2005 - 03.2006

Bachelor of Arts -

Pravara Nagar College of Arts,Science & Commerece
Pune
07.2006 - 03.2009

Skills

    Strategic planning

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Accomplishments

  • Resolved product issue through consumer testing.
  • Achieved BEST EMPLOYEE Award for OMNI Payment system in Petroleum Field.
  • Omni Channel Payment Project was presented by HPCL in Make in India campaign.
  • At the Petro World Festival which held in Malaysia in 2018, OMNI payment system was the first end-to-end transaction system introduced in the fuel world by integrating payment Industry with automation systems.

Software

SQL

Tableau

Excel

POWER BI

Certification

Business Analyst

Timeline

Business Analyst

05-2022

Scrum Master

05-2022

Power BI

05-2022

Tableau

05-2022

Microsoft Excel

05-2022

Assistant Manager

AGS Transact Technologies LTD.
02.2014 - Current

Support Engineer

Roseman Pvt.ltd
01.2013 - 01.2014

Senior Engineer

AGS Transact Technologies
08.2008 - 03.2011

Bachelor of Arts -

Pravara Nagar College of Arts,Science & Commerece
07.2006 - 03.2009

HSC - MCVC Electronics

MGM College
06.2005 - 03.2006

SSC -

Gokhale Education Society
01.2003 - 04.2004

Additional Information

PROFESSIONAL SUMMARY

● 6 years of experience in the Payments domain with comprehensive knowledge on all aspects of Software Development Life Cycle (SDLC).serving as Business Analyst, Software Tester, Project Coordinator, and Technical Product Support with Oil Marketing Payment applications.
● Experience in Hardware-Software communication testing, Android application testing, Payment APOS and mPOS terminal testing.
● Experience in Client interaction during Site support and resolving issues.
● Having experience in translating business requirements properly into technical and functional specifications.
● Coordinate with all stakeholders for reviewing technical and functional specifications, recommend changes if required.
● Working in different phases of project life cycle like design, development, and testing of applications for android mobile devices.
● Good experience in coordinating with multiple teams for project completion.
● Good analytical, problem solving skills and good communication skills.
● Good knowledge of Agile Methodology and Scrum meetings.
● Good knowledge of customer Product Demo.
● Good team player and can adapt with any kind of environment.
● Goal oriented with ability to handle multiple tasks concurrently.


PROJECT EXPERIENCE:

Project Name: POS Application
Clients: HPCL, BPCL, IOCL, Reliance, LIOC, HPLGO
Environment : Android Studio,SmartPeak P1000
Description: Allowing users to make payment via debit/credit card, UPI/BQR where transactions are fetched through servers like Cloud/Bluetooth or WIFI.
Responsibilities:
● Design transaction workflow.
● Monitored all aspects of applications being developed to ensure they met quality standards.
● Requirement gathering
● Unit testing/Documentation

Project Name: OMNI Channel Payment Project.
Description :This is one of the important projects that I have worked on from the Initial stage. The project is based on MPOS/APOS terminal which had integrated Petroleum Automation System with Transaction Processing Server. This solution is currently successfully working at Petroleum sector companies like HPCL, IOCL, BPCL, NAYARA, LIOC etc.
Roles and Responsibilities:
● To test the application and report any bugs we observed to the Development team.
● To test the FCC server communication and report any issues related to the server or to the Development team and get them resolved on priority.
● Give Demo to Prospect Clients.

Project Name: IOCL XtraPower
Clients : IOCL
Description: Allowing users to make payment via the loyalty card
Responsibilities:
● Design transaction workflow.
● Monitored all aspects of applications being developed to ensure they met quality standards.
● Requirement gathering
● Unit testing

Project Name: MEE
Clients : My Eco Energy
Description
This is a strictly Loyalty customer based solution for Fueling transactions. The Customer needs to enroll for a membership/loyalty program. An existing/enrolled Customer can visit the MEE’s Fueling station and get fuel for his Vehicles by making payments through:
● Merchant app: Merchant app has a provision to authorize a transaction based on verification of Customer’s Mobile no & mPIN.
● Customer app (Wallet application): Customer app has a provision for scanning QR code present at the DU, and then Authorizing the DU for Transaction.
Roles and Responsibilities:
● To test all mobile applications involved in this solution, web portal, s/w & h/w integration.
● To communicate the issues to the Development team and get involved in brainstorming sessions on how to resolve them.
Responsibilities as Business Analyst:
● To work closely with the Development and Testing team and get the status of progress on going live activities.
● Documenting Change requests from customers and sharing the same with the Development team.
● Making changes to BRD (Business Requirement Document) as and when the customer improvises the flow/functionality of the application and sharing the same with the Development team for clear sight of what needs to be implemented/developed in the Android App/web application.
● To follow-up with the Development team of implementation of the specified change request/Bug fixing.
● Prepare Installation, Training and User Manual guide.

Project Name : Fastlane
Clients : HPCL
Description: Fastlane Fuel App is an intelligent Fuel Management & Payment App that ensures the Right Quantity and Quality is fueled in your vehicle. The user can add vehicles in the Fastlane account which will be tagged by the Fastlane agents. Then the user can set the amount (how much fuel he wants to fill) from the app for that vehicle and he can go to the petrol pump and fuel will be filled to his vehicle according to the amount set by him in the app.

Project Name : Prepaid Programs (Loyalty Application) OMC's
Clients : HPCL/BPCL/IOCL/MEE
● HPCL- HP Pay/ DTPlus
● BPCL- NLP/ALP/UFILL
● IOCL – Xtrapower / Xtrarewards

Project Name: Ongo PayTrack
Clients : ITSL
Description: Ongo PayTrack is a simple interface which allows you to manage your Ongo devices, avail services, access statements and settlement reports, viewing analytics of your business, get one touch customer support, track their status and understand your business growth.

AMOL LAXMAN BANGARBusiness Analyst