AMOL ASHOK SAGVEKAR
Summary
- Highly experienced (SAFe & PSM - 1) Certified Scrum Master with exceptional expertise in implementation and project management. Known for being meticulously organized, methodical, and proficient in efficiently overseeing daily milestones within high-performance teams.
- Worked with renowned global clients such as Volvo Cars, Delhaize, Premier Foods, Technip Energies, and Lloyd's Register, who are leaders in their respective industries.
- Experienced in working with cross-functional teams within an agile environment.
- At present, I am employed as a Senior Manager at Capgemini Technology Services India Ltd.
- PRINCE2 & ITIL v3 certified with close to 14 years of experience in Application Management, experienced in delivering onshore and offshore services meeting expected Service Level Agreements (SLAs).
- Experienced in Service Delivery Management of applications, encompassing Incident, problem, change, transition, and customer relationship management aspects.
- Accumulated international exposure by serving as an Onshore Service Delivery Manager in Belgium for 6 years.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sr Manager / Scrum Master / Back up project manager
Capgemini Consulting India Pvt. Ltd, Technip Energies
06.2021 - Current
- Successfully served as the SAFe 6.0 Scrum Master for a multiple application with team of 50 individuals in the Technip project, providing strong leadership and guidance throughout the project lifecycle.
- Facilitated scrum framework – sprint planning, backlog grooming, team sync, sprint reviews and retrospectives.
- Applied SAFe 6.0 principles and practices to drive Agile transformation, promote transparency, and optimize team performance.
- Monitored team, performance and developed improvement plans.
- Identify key KPIs and prepare and present reports on progress and success to Senior stakeholders.
- Supported the team in adopting Agile engineering best practices such as Test-Driven Development (TDD) and Continuous Integration (CI/CD).
- Coordinated with other Scrum masters to address cross-team dependencies and facilitate integration efforts.
- Worked very closely with Solution Architects by removing blockers, supported in the documentation of artifacts; I owned and managed the Dependency log for the Value stream.
- Leveraged the 5 Whys technique to uncover root causes of impediments and proactively addressed them to enhance team productivity and efficiency.
- Conducted Root Cause Analysis (RCA) sessions after critical incidents or project issues, leading to actionable insights and process improvements.
- Demonstrated versatility by taking on a backup manager role when required, effectively managing team dynamics, resolving conflicts, and ensuring project continuity in the absence of the manager.
- Conducted training and workshops on topics related to SAFe and angular.
- Proactively identified and addressed project risks, impediments, and dependencies, leveraging strong problem-solving and decision-making skills.
- Led the recruitment process for the entire project team, leveraging my expertise in identifying top talent, conducting interviews, and making informed hiring decisions.
- Actively supported the professional growth and development of team members, providing mentoring, coaching, and performance feedback to enhance their skills and capabilities.
- Facilitated a seamless virtual onboarding process for the entire team during the pandemic, ensuring that new members quickly integrated into the project and had the necessary resources and support to contribute effectively.
- Actively collaborated with stakeholders to understand project objectives and priorities, ensuring that the team's efforts were aligned with the overall project goals.
- Fostered a collaborative and empowered team environment, encouraging open communication, knowledge sharing, and continuous improvement.
- Utilized Agile metrics and reporting to provide insights and visibility to stakeholders, supporting data-driven decision-making and project governance.
Scrum Master & Technical Lead
Capgemini Consulting India Pvt. Ltd, Delhize
12.2018 - 06.2021
- Guided and coached the development team and stakeholders on Agile principles and Scrum practices
- Facilitated Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives
- Encouraged a self-organizing and cross-functional team culture to promote accountability and ownership
- Ensured all Scrum events take place and are positive, productive, and kept within the timebox
- Collaborated with Product Owners to refine and prioritize the product backlog, ensuring clear and well-defined user stories
- Enhance relationships between business and external suppliers, which ensured continuous program delivery
- Steered reduction in headcount by streamlining multiple reports and establishing a simplified process
- Identified and resolved impediments that delayed team progress, maintaining a focus on continuous improvement
- Led the technical aspects of the project, including architectural design, system integration, and solution implementation
- Conducted regular code reviews to ensure adherence to coding standards, maintainability, and performance optimization
- Acted as a mentor to team members, fostering their technical growth and enhancing overall software development capabilities
- Collaborated with cross-functional teams to resolve technical challenges and align development efforts with business goals
Service Delivery Manager
Capgemini Consulting India Pvt. Ltd, Volvo Cars Corporation
06.2014 - 09.2018
- Service Delivery Manager for Volvo Cars and managing 70 applications.
- Providing 2nd & 3rd level support for Volvo Cars.
- Offering 24/7 support and maintenance to 59 applications which are hosted on multiple servers and use different languages and databases.
- Responsible for day-to-day service delivery operations to ensure contractual commitments are met for all in-scope services.
- Meeting the contractual obligations on service SLA and commercials.
- Attending weekly meetings with clients to gather maintenance requirements and priorities for existing work.
- Delivering service improvements to lower application incidents by more than 60% over the period of a year.
- Preparing Impact Analysis according to the request for changes.
- Driving Continuous Service Improvements (CSIP) initiatives for the team.
- Ensuring ITIL process compliance/management.
- Resolving current bugs for all applications as well as creating new modules.
- Managing database design, stored procedures, SQL jobs and application design, coding & testing.
Team Leader
Capgemini Consulting India Pvt. Ltd, Premier Foods
09.2013 - 05.2014
- Managed 3 applications with a team of 9 personnel
- Offered application management & support for the Microsoft Technology pool.
- Drove Continuous Service Improvements (CSIP) initiatives for the team.
- Managed daily tickets based on various applications & analyzed the issues and provided solutions, and updated tickets on the status.
NET Developer
Capgemini Consulting India Pvt. Ltd, Lloyd's Register
09.2010 - 07.2013
- Designed, developed, and implemented software applications for website based on analyzed requirements and understanding of industry technical standards.
- Worked on multiple application for this client.
- Developed one application from scratch.
CDV
Capgemini Consulting India Pvt. Ltd, Telfort
08.2007 - 09.2010
- Provided Tier 2 support for CDV application to ensure uninterrupted call center operations.
- Resolved technical issues promptly, achieving a 70% reduction in average issue resolution time.
- Conducted root cause analysis for recurring problems, leading to the implementation of permanent solutions.
- Participated in on-call rotations to address critical issues outside regular business hours.
- Documented support processes and created knowledge base articles to facilitate efficient issue resolution.
Asst System Engineer
TCS, Reserve Bank Of India
09.2006 - 08.2007
- Led the development of a critical VB6 application for RBI, streamlining financial processes and improving data accuracy.
- Conducted code reviews to ensure adherence to coding standards and maintainability of the VB6 codebase.
- Implemented enhancements and updates based on feedback from RBI users, improving overall application usability.
- Provided technical documentation and training for internal teams and end-users.
Team Leader
Transtech Projects Pvt Ltd
08.2005 - 09.2006
- Led a team of 6 developers in the design, development, and maintenance of various applications using VB6, ASP, AJAX, JavaScript, and VBScript.
- Played a key role in all phases of the SDLC, from requirements gathering and design to implementation, testing, and deployment.
- Collaborated with stakeholders to understand business requirements and ensure alignment with project goals.
- Conducted regular code reviews, provided technical guidance, and ensured adherence to coding standards.
- Implemented best practices to enhance the efficiency and quality of the development process.
Team Leader
Exim Consultancy Services
11.2004 - 05.2005
- Led the development of a new application for import and export duty calculation, incorporating user-friendly interfaces and robust backend logic.
- Collaborated with cross-functional teams, including business analysts and subject matter experts, to gather requirements and ensure accurate duty calculations.
- Implemented algorithms for duty calculation, taking into account tariff codes, customs regulations, and trade agreements.
- Provided technical support and training to end-users, ensuring a smooth transition to the new application.
- Created installers using Install Shield 6.x
- The installations involved were of two sorts: fresh install and upgrade install.
Programmer
Codec Communication Pvt. Ltd
05.2004 - 10.2004
- Developed VBA scripts and macros to automate the extraction of call data from various systems and databases.
- Designed and maintained reporting tools to analyze call metrics, including call volumes, response times, and customer satisfaction.
- Collaborated with call center managers and analysts to gather reporting requirements and ensure accurate representation of key performance indicators.
Education
Master of Computer Management -
Institute of Management Career Courses, Pune University
2004
B.Com - undefined
Garware College of Commerce, Pune University
2001
Skills
- Service Delivery Management
- SAFe60 Scrum Master
- Scrum & Agile methodologies
- Project Management
- Application Development
- DevOps continuous Integration CICD
- Production Support & Maintenance
- Incident/Problem Management
- Change Management
- Customer Relationship Management Liaison & Coordination
- Team Management
- 5 Whys Root Cause Analysis (RCA)
- Test-Driven Development (TDD)
IT Skill
- Languages: C#, VB.NET, VB 6.0 and PL/SQL
- RDBMS Tools: Oracle 9i and SQL Server 2005/2008/2019
- Web Technologies: WPF, WCF, ASP.Net, ASP and AJAX
- Script: JavaScript and VBScript
- Application Software: MS Office
- Tools: DevOps, PowerBI, JMeter, ServiceNow / Remedy, SSIS, TFS, MS-VSS, InstallAnywhere and InstallShield 11.x
Domain Experience
Telecom, Banking, HR, Retail, Construction and Audit
Accomplishments
- Achieved 0 bugs in Q3 2022 by implementing the TDD approach.
- Leveraged Power BI to develop precise reports and an interactive live dashboard, empowering senior stakeholders to make well-informed decisions.
- Implement automation to lower the need for manual intervention and save three days each month with a flawless accuracy rate of 100%.
- Achieve a reduction in the incident count from 1200 tickets to 200 within a month as a part of continuous service improvement. (CIP).
- During the pandemic, facilitated a smooth virtual onboarding process for the entire project, ensuring quick integration of new members into the project while providing them with essential resources and support to contribute effectively.
Affiliations
- Capgemini Project Star Award 2011.
- Capgemini Project Star Award 2008.
Certification
- Pursuing Capgemini Engagement Manager Level 1 certification
- SAFe 6.0 Scrum Master. Certification ID: 23823725-5081
- SAFe 6.0 Lead Agilist. Certification ID: 06431085-4489
- Capgemini Connected Manager 2022
- PSM I - Professional Scrum Master I. Certification ID: 859736
- PRINCE2 Foundation & Practitioner. Credential ID - GR634021843AS & GR633040246AS
- ITIL V3 2011. Certification ID - GR750096699AS
- Oracle SQL 007
Languages
English
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Marathi
Bilingual or Proficient (C2)
Timeline
Sr Manager / Scrum Master / Back up project manager
Capgemini Consulting India Pvt. Ltd, Technip Energies
06.2021 - Current
Scrum Master & Technical Lead
Capgemini Consulting India Pvt. Ltd, Delhize
12.2018 - 06.2021
Service Delivery Manager
Capgemini Consulting India Pvt. Ltd, Volvo Cars Corporation
06.2014 - 09.2018
Team Leader
Capgemini Consulting India Pvt. Ltd, Premier Foods
09.2013 - 05.2014
NET Developer
Capgemini Consulting India Pvt. Ltd, Lloyd's Register
09.2010 - 07.2013
CDV
Capgemini Consulting India Pvt. Ltd, Telfort
08.2007 - 09.2010
Asst System Engineer
TCS, Reserve Bank Of India
09.2006 - 08.2007
Team Leader
Transtech Projects Pvt Ltd
08.2005 - 09.2006
Team Leader
Exim Consultancy Services
11.2004 - 05.2005
Programmer
Codec Communication Pvt. Ltd
05.2004 - 10.2004
Master of Computer Management -
Institute of Management Career Courses, Pune University
B.Com - undefined
Garware College of Commerce, Pune University
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