18 Years of experience in the Clinical Research Industry. Significant experience in Cardiology, Oncology and Renal Transplant trials. Specialist in Document Management, Records Management, e-Archival, eTMF & Wingspan management. Specialist in System Set up - Project System controller, QRPM PPM / RM and CTMS set up. Specialist in eTraining folders Maintenance and Technical issues with eTraining folders / user profile / documents maintenance.
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
18
18
years of professional experience
3
3
Certifications
Work History
Manager, Clinical Operations
IQVIA and its Affiliated Companies
Mumbai
6 2019 - Current
Manage staff in accordance with organization’s policies and applicable regulations
Responsibilities include planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
Approve actions on human resources matters
Participate in the selection and onboarding process for new staff by conducting candidate review and participating in the interviewing process
Conduct onboarding training for new staff in conjunction with Human Resources and Global Talent training programs
Ensure that staff has the proper materials, systems access and training to complete job responsibilities
Provide oversight for the execution of the training plan, Standard Operating Procedures (SOP) review and mentored training experiences, as applicable
Participate in the allocation of resources to projects by assigning staff to studies that are appropriate to their experience and training
Manage the quality of assigned staff's work through regular review and evaluation of work product
Identifies quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff
Ensure that staff are meeting defined workload and quality metrics through regular review and reporting of findings as outlined by Management
Assist in ensuring consistent standardized processes are implemented and department deliverables meet expected quality, financial and productivity targets
Ensure timely movement of project work through the process steps, in accordance with governing Standard operating Procedures (SOP) and working instructions
Develop specialist expertise in aligned specialist areas, as well as applying them across various functions
Prepare presentation materials for department meetings
Works constructively in a matrix framework to achieve project and internal stakeholder deliverables
Actively contribute to initiatives and work in close collaboration with Operations team
Participate in Department quality and/or process initiatives
Mentor Leads/Associate Managers as assigned
Assist in meeting department financial objectives by estimating requirements; preparing an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions.
Initiatives - Senior oversight manager for TMF related activities on Wingspan and on Customer eTMF from set up till close out.
Associate Manager
IQVIA and its Affiliated Companies
Mumbai
04.2017 - 06.2019
Manage staff in accordance with organization’s policies and applicable regulations, including: Planning, assigning, and directing work; appraising performance and guiding professional development; rewarding and disciplining employees; addressing employee relations issues and resolving problems
Approving actions on human resources matters
Participate in the selection and onboarding process for new staff by conducting candidate review and participating in the interviewing process
Onboard, train, and mentor staff assigned to them
Conduct onboarding training for new staff in conjunction with Human Resources and Global Talent training programs
Ensure that staff has the proper materials, systems access and training to complete job responsibilities
Provide oversight for the execution of the training plan, Standard Operating Procedures (SOP) review and mentored training experiences, as applicable
Participate in the allocation of resources to projects by ensuring assignments are appropriate to staff experience and training; organize staff including shift patterns and the number of staff required to meet demand
Assist in ensuring consistent standardized processes are implemented and department deliverables meet or exceed expected productivity, delivery, quality and financial targets; identify quality risks and issues and create appropriate corrective action plans to prevent or correct deficiencies in performance of staff
Prepare presentation materials for department meetings
In relevant roles, maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades
Lead and support continuous improvement initiatives
Perform quality reviews and compliance checks for the central monitors on the parameters outlined in Quality Oversight Plan
Perform spot checks and across LM quality metrics review
Conduct Shadow sessions
Responsible for Overall Timelines, Quality and Productivity of the Projects
Accountability on the central monitors’ study on-boarding and required trainings
Manage the effective transitions for Central Monitor
Connect with Hyper care and discuss resolutions/recommendations
Manage feedback/escalation to monitor study deliverables and mitigate risk operationally.
Lead Clinical Process Specialist
IQVIA and its Affiliated Companies
Mumbai
11.2016 - 03.2017
Implementation of specific process initiatives arising out of transformation/innovation/process re-engineering programs
Act as clinical research subject matter expert for various initiatives
Supporting the creation of frameworks, collaterals, whitepapers and accelerators relevant to the areas of expertise
Collaborate with respective stakeholders, including operations teams, global teams, and other functional managers as appropriate
Collaborating with peer business process specialists and promoting cross functional synergies
Mentor projects/initiatives on industry best practices
Process improvement initiatives – liaise with the Quintiles stakeholders and support teams to review and provide oversight
Competency development – Develop training content, deliver training and monitor the growth of the competency
Process development, process pilots and process transition of key business processes that will be transitioned and executed by the group
Develop and deploy competency assessments working with the Global training department
Work with the delivery team and provide functional support to the teams on an ongoing basis
Process Quality and audit initiatives - Identify impacted areas, provide root cause and implementation of corrective and preventive action
Develop templates, re-usable assets and best practices
Creation of business cases, proposals and presentations related to the relevant area of expertise
Review and sign off on project requirements, process flows, gaps, and design documents
Perform the User Acceptance Testing; ensure the quality of the deliverable is in line with what has been agreed in the project requirements
Work with Enablement group to test the platform perform user testing
Work with Quality management to develop the QM plan for the work stream.
Collaborated closely with cross-functional teams, ensuring seamless integration of processes across departments
Sr. Clinical Process Specialist
IQVIA and its Affiliated Companies
Mumbai
03.2013 - 10.2016
Perform complex processes and tasks that eventually result in high quality deliverables that are completed according to service level agreements (SLAs) and within project timelines
Establish and maintain effective project/site communications
Create and maintain relevant project documents/trackers
Ensure accurate completion and maintenance of internal systems, databases, tracking tools, timelines and project plans with project specific information
Review, evaluate and recommend modifications to designated processes
Oversee and participate in document management (creation, review, maintenance, storage, as applicable)
Participate in (study) team meetings and implement action items
Collaborate with the project lead/team members in creation/review of study documents including Quality manuals
Act as point of contact for assigned deliverables for specific customers or projects
Evaluate the quality and integrity of study site practices related to the proper conduct of the protocol and adherence to applicable regulations
Escalate quality issues to relevant stakeholders and/or line manager
Coach junior clinical process associate/specialists.
Document Management Specialist / Research Coordinator
IQVIA and its Affiliated Companies
Mumbai
11.2010 - 02.2013
Archive Coordinator- responsible for archiving of files/documents on-site and off-site, guide the study team for e-Archival process
Document Management Specialist - responsible for review of documents/CIFs/Finance Files/Correspondence files and providing the feedback to the CTAs
Helping the teams with the Audit preparations
Ensuring that the clinical systems are updated up to the mark
Responsible for mentoring and training of new interns and contract CTAs
Records Management- responsible for maintaining all the records of the study and related files/documents
Acting as an Elvis Implementation Manager for eTMF studies.
Sr. Clinical Trial Assistant
IQVIA and its Affiliated Companies
Mumbai
10.2007 - 10.2010
Assist Clinical Team Lead (CTL) and Clinical Research Associates (CRAs) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines
Collaborate with CTL on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures
Assist with periodic review of study files for accuracy and completeness
Collaborate with CTL on the preparation, handling and distribution of Clinical Trial Supplies and maintenance of Files and study material
Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow
Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation
Assist in training and orienting new staff
May act as a mentor for less experienced CTAs
Handling Finance independently with regular coordination with Sponsor and sites
May perform assigned administrative tasks to support team members with clinical trial execution.
Project Assistant
IQVIA and its Affiliated Companies
Mumbai
06.2006 - 09.2007
Under supervision of the CTL/PM familiarizes himself/herself with requirements associated with the project
Under the supervision of the CTL/PM, may be assigned to coordinate specific activities which may include the following: Performs administrative duties as directed: Drafts documents for CTL/PM and assists in mass mailing
Handling Payment, sending it to sites on a regular basis
Maintains awareness of developments in the field of clinical research by reading relevant literature, attending clinical team meetings, etc
Attends the required training programs organized by Training Department.
Education
Bachelor of Science - Industrial Chemistry
Swami Vivekanand Education Trust
Mumbai
04.2001 -
Skills
Team Leadership
Certification
Barnett Accreditation – Expert GCP Exam for Managers and Staff interacting with investigational sites on 10 December, 2012
Noniqviaemploymenthistory
06/2005 - 06/2007, Forbes Marshall Pvt. Ltd, Executive Administrator, Maintaining Registers, Filing, handling telephones, Acknowledging the Purchase orders in ERP system, Payment follow up, Purchase order follow up with the customer, Making travel arrangements, Hotel bookings, handling petty cash, making expense statements. Looking after the office stationary, payment of the admin staff, daily correspondence with the customers for updating the status of the order (updating the dispatch details to the customer), email correspondence with the customer and interoffice. Answering queries of the customer on telephone.
05/2003 - 05/2005, Supreme Hydro Engineering Pvt Ltd, Office Administrator, Email correspondence, arranging divers for the underwater jobs at offshore in India as well as abroad & negotiation of the divers payment. Explaining the type of job to the divers. Scanning and sending the CV’s of the divers to the customer. Maintaining registers, filing, handling petty cash, preparing vouchers, looking after the payment of the office boys and some of the admin staff. Handling telephones, arranging meetings & appointments. Actively participated in tender submission, preparing all the documents required to submit the Tender.
05/2001 - 05/2003, Digital Systems, Office Assistant, Handling telephone, drafting letters, maintaining registers, filing, petty cash, looking after the stocks (Material availability), placing order for the material, preparing challans & Invoices, preparing vouchers.
Clinicaltrialexperience
Phase 3, Chronic Renal Anemia, Centralized Monitoring Lead, Implementation of specific process initiatives arising out of transformation/innovation/ process re-engineering programs. Act as clinical research subject matter expert for various initiatives. Supporting the creation of frameworks, collaterals, whitepapers and accelerators relevant to the areas of expertise. Collaborate with respective stakeholders, including operations teams, global teams, and other functional managers as appropriate. Collaborating with peer business process specialists and promoting cross functional synergies. Mentor projects/ initiatives on industry best practices. Process improvement initiatives – liaise with the Quintiles stakeholders and support teams to review and provide oversight. Competency development – Develop training content, deliver training and monitor the growth of the competency. Process development, process pilots and process transition of key business processes that will be transitioned and executed by the group. Develop and deploy competency assessments working with the Global training department. Work with the delivery team and provide functional support to the teams on an ongoing basis. Process Quality and audit initiatives - Identify impacted areas, provide root cause and implementation of corrective and preventive action. Develop templates, re-usable assets and best practices. Creation of business cases, proposals and presentations related to the relevant area of expertise. Review and sign off on project requirements, process flows, gaps, and design documents. Perform the User Acceptance Testing; ensure the quality of the deliverable is in line with what has been agreed in the project requirements. Work with Enablement group to test the platform perform user testing. Work with Quality management to develop the QM plan for the work stream.
Phase 3, Renal Transplant, 11, 10, 65, Clin Trials Asst, Assist Clinical Team Lead (CTL) and Clinical Research Associates (CRAs) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines. Collaborate with CTL on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures. Assist with periodic review of study files for accuracy and completeness. Collaborate with CTL on the preparation, handling and distribution of Clinical Trial Supplies and maintenance of Files and study material. Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow. Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation. Assist in training and orienting new staff. May act as a mentor for less experienced CTAs. Handling Finance independently with regular coordination with Sponsor and sites. May perform assigned administrative tasks to support team members with clinical trial execution.
Phase 2, Renal Transplant, 11, 3, 27, Clin Trials Asst, Assist Clinical Team Lead (CTL) and Clinical Research Associates (CRAs) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines. Collaborate with CTL on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures. Assist with periodic review of study files for accuracy and completeness. Collaborate with CTL on the preparation, handling and distribution of Clinical Trial Supplies and maintenance of Files and study material. Assist with the tracking and management of Case Report Forms (CRFs), queries and clinical data flow. Act as a central contact for the clinical team for designated project communications, correspondence and associated documentation. Assist in training and orienting new staff. May act as a mentor for less experienced CTAs. Handling Finance independently with regular coordination with Sponsor and sites. May perform assigned administrative tasks to support team members with clinical trial execution.
Phase 3, Atrial Fibrillation, 65, Clin Trials Asst, Reporting as CTA to the Global Project Manager and the role includes: Attending & Arranging Meeting, noting the minutes of the meeting. Responsible for processes of all the payments of the sites associated with the study. Running several reports from the systems and circulating to the team to update the study status. Following up with Study team members to ensure that the assigned activities are completed within the given timelines on behalf of PM. Any other project deliverable as required by the study.
Phase 3, Cancer - Breast, 10, Clin Trials Asst, Assist Clinical Team Lead (CTL) and Clinical Research Associates (CRAs) with accurately updating and maintaining clinical systems that track site compliance and performance within project timelines. Collaborate with CTL on the preparation, handling, distribution, filing, and archiving of clinical documentation and reports according to the scope of work and standard operating procedures. Assist with periodic review of study files for accuracy and completeness. Collaborate with CTL on the preparation, handling and distribution of Clinical Trial Supplies and maintenance of Files and study material.
Therapeuticexperience
Nephrology, Renal Transplant
Oncology, Cancer - Breast
Cardiovascular, Atrial Fibrillation
Endocrinology, Kidney Disease
Departmentspecificexperience - Clinical
Inform, 1-2
EDC-Other, 1-2
In-House Monitoring Experience, ≥2 Years
Audits and/or Regulatory Inspection, Yes
Collection and Review of Regulatory Packages, Yes
Conducting CRA Training, Yes
ICF/Study Document Development, Yes
International Project Experience, Yes
Investigator Meeting Attendance, Yes
Liaising with Customer and/or External Vendors, Yes
Line Management of Clinical Staff, Yes
Management of International Clinical Team, Yes
Query Resolution, Yes
Reg Body and/or Ethics Comm Submissions, Yes
Site Selection Visits, Yes
Study Files Maintenance, Yes
Formaleducationalhistory
03/2003, Swami Vivekanand College, India, B.SC, Chemistry, Completed
Personal Information
Date of Birth: 05/04/79
Languages
English
Marathi
Hindi
Timeline
Associate Manager
IQVIA and its Affiliated Companies
04.2017 - 06.2019
Lead Clinical Process Specialist
IQVIA and its Affiliated Companies
11.2016 - 03.2017
Sr. Clinical Process Specialist
IQVIA and its Affiliated Companies
03.2013 - 10.2016
Document Management Specialist / Research Coordinator
IQVIA and its Affiliated Companies
11.2010 - 02.2013
Sr. Clinical Trial Assistant
IQVIA and its Affiliated Companies
10.2007 - 10.2010
Project Assistant
IQVIA and its Affiliated Companies
06.2006 - 09.2007
Bachelor of Science - Industrial Chemistry
Swami Vivekanand Education Trust
04.2001 -
Manager, Clinical Operations
IQVIA and its Affiliated Companies
6 2019 - Current
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